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Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage

We’re using web 3D technology which has some requirements on users’ computers. Here is the troubleshooting guide:

1, Please make sure you’re using the latest Google Chrome browser. If it’s the latest one, you won’t see the warning below.

If an upgrade doesn’t work, read on.

2, Please check the other mockups of the product and see if they have the same problem, such as designs not showing up or delays.

If the other mockups work, please report to us with the product URL.

3, Please check the other products and see if they have the same problem.

If it works for the other products, please report to us with the troublesome product URL.

4, Please visit chrome://gpu, and make sure “Rasterization: Hardware accelerated on all pages” and “WebGL: Hardware accelerated”, it’d be better if “WebGL2: Hardware accelerated”. To enable “Rasterization”, please visit “chrome://flags/”, enable “GPU rasterization” and restart the browser.

This is an example of settings that will work with our design maker,

If it’s still not working, please try popcustoms.com with other devices, even an iPad.

Hope you understand.

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Q: Why the POPCOMMERCE Store?

Selling through your own independent online store allows for direct interaction with your customers, without intermediaries. It is a good opportunity for you to establish your own brand and collect your customers’ data for conversion and analysis.

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Q: I’m a social media influencer and YouTuber, am I able to set up an online store with POPCUSTOMS?

Sure thing! You are the best person to create your own store with POPCUSTOMS. Having a large fan base makes it easier for you to build your brand and store, creating a stronger connection with your fans and creating a virtuous cycle.

Fast to build your brand, enable you to directly engage with your audience, fostering stronger connections and increasing sales potential. Allow your followers to create custom products in your store and purchase them for their loved ones, it is a new way to express their love and support to you.

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Q: I don’t have experience in e-commerce, am I able to run a store?

For sure, it is easy to open an online store with just a few clicks in 3 steps. Over 700+ products for you to choose from and a professional customer support team to back to your business. It is a very good opportunity for you to start a part-time job in your spare time to make extra profit. Easy and free.

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Q: How to create a POPCOMMERCE Store?

There have Something Important you need to note before starting POPCOMMERCE SERVICE:

One account is limited to ONE POPCOMMERCE Store.
Only 50 designs can be synchronized to your POPCOMMERCE Store.
Inactivity Criteria: We will automatically close stores that have not synchronized finished products in 180 days.

Charges:

It is totally free for you to use our POPCOMMERCE service. However, when your store has an order, we will charge 8% of Your Profit as commissions, that is “Your Profit * 8%”.

Your Profit = Total amount (paid by your customers to POPCUSTOMS) – Product’s cost – Shipping cost – Payment Processing Fee

Note: Payment processing fee ranges from 3.3% to 3.9%+0.3$

Please note above! Let’s start it!

Launch Your POPCOMMERCE Store with Just a Few Clicks by Following Steps:

Step 1: Named your POPCOMMERCE Store

Let’s start with adding a store name here. Your POPCOMMERCE Store URL will contain the store name, so it must be unique. The store name can be changed anytime if you need.

For example, if your store name is “perfectto”, then your store URL will be: perfectto.popcustoms.me

Step 2: Add store details

Next, go to “Stores” in your POPCUSTOMS account scroll down the page and click “Create your own website in seconds”. Then, enter your store name and DNS setup will be auto finished, select the POPCOMMERCE Store option and add all the necessary information.

Step 3: Choose a theme

Then, select one of our store themes. In case you later decide that the originally picked theme is not working for you, don’t worry—you can change it at any time. Then, click Save and Launch POPCOMMERCE Store.

Step 4: Create and publish products

Now that the POPCOMMERCE Store is created, you can publish any previously created products or create new ones.

Please note that: Currently we only allow your POPCOMMERCE Store to sync 50 designs to your store.

To add items to your store, go to our catalog and choose a product. Then, click “Start Creating” option, add your design to product, and publish it to your POPCOMMERCE STORE.

Your store is all set! Copy the store link to share it with your friends, family, or social media.

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Q: Can I get a discount for the premium product visuals service?

Sure thing. If you are willing to authorize us to share your amazing videos or photos on our popcustoms.com or our official media accounts, you’ll get 50% off our premium product visuals service. Check the box to get this discount for your visual orders,

We promise that we will not use and sell your designs to get profit. If there are some sellers who like your designs after seeing your authorized videos, we will guide them to your store to place orders. If we find someone who uses your designs or videos illegally, we’ll inform you right away.

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Squarespace Integration Tutorial

Connect your Squarespace store with POPCUSTOMS to sell with us!

Step 1: Sign up for a free account on POPCUSTOMS

Step 2: Connect your store

Step 3: Complete store settings

Step 4: Create designs and publish to store

Follow the steps below to connect your Squarespace store to your POPCUSTOMS account.

Step 1: Sign up for a free account on POPCUSTOMS

Head over to sign up for a free account on POPCUSTOMS if you don’t have one.

Step 2: Connect your store

Log into your POPCUSTOMS account, go to Stores to find the Squarespace, and click the Connect button to get started.

Click Allow to authorize the connection.

Then click the black Continue button to move forward,

Finally, click the black button to authorize.

Step 3: Complete store settings

After connecting, we suggest you go to Store settings to confirm the currency settings first. The currency must be the SAME as that you use in your Squarespace store. This is requested if you want to publish products from our website to your store.

Click Store settings to find Sync settings -> Currency, and choose the currency you used in your store. We have USD, AUD, EUR, GBP, CAD, JPY, and SGD for you to choose from.

When you change the currency, the price of products that you published from our site to your store will be converted automatically from USD to the currency you choose.

You can configure the Shipping settings and Billing method settings here as needed, it helps you save time to process order payments.

Step 4: Create designs and publish to store
Now you can pick products to design and publish them to your store to start selling with us!

Something important to know,

When your orders are shipped out, we send an email to the recipient by default. The email will be sent on behalf of the seller’s store and will never contain any information about POPCUSTOMS. If you don’t want us to send this email to your customers, please go to Store settings -> Tracking notification settings to uncheck the box so the email will not be sent to your customers when orders are shipped.
Don’t support updating mock-ups; Don’t support syncing combined products temporarily; Don’t support publishing personalized products to Squarespace stores.

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Ecwid by Lightspeed Integration Tutorial

We’re excited to announce that you can integrate your Ecwid by Lightspeed store to sell with us with a few simple steps!

Step 1: Sing up on POPCUSTOMS

Step 2: Connect your store

Step 3: Publish products to your store

Follow the steps below to set up the integration between your Ecwid by Lightspeed store and our POPCUSTOMS.

Step 1: Sing up on POPCUSTOMS

First of all, you should have accounts both on POPCUSTOMS and Ecwid by Lightspeed. Your Ecwid by Lightspeed store plan has to be Business or above to continue.

Step 2: Connect your store and configure store settings

Go to Dashboard on POPCUSTOMS, click Stores to find Ecwid by Lightspeed and click the Connect button to get started.

Then you’ll be driven to a new page to install our App, click Install.

Wait a moment and the page will automatically jump to the next step then you can click Continue to move forward,

Finally, click the black button to authorize the connection.

After connecting, you can go to Store settings to configure Shipping settings, Sync settings and Billing method settings for your Ecwid by Lightspeed store as needed.

Step 3: Publish products to your store

Now you can pick products to design and publish them to your store.

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Wix Integration Tutorial

We are excited to announce that you can integrate your Wix store to sell with us now!

Follow the steps below to set up the integration between your Wix store and our POPCUSTOMS.

Step 1: Sign up on POPCUSTOMS

Step 2: Connect your Wix store

Step 3: Sync products to your store

Step 4: Sync orders to POPCUSTOMS in real-time

Step 1: Sign up on POPCUSTOMS

First of all, you should have accounts both on POPCUSTOMS and Wix. If you don’t have signed up for your account on POPCUSTOMS, please register with us now.

Step 2: Connect your Wix store

Log into your POPCUSTOMS account, go to Stores to find Wix, and click the Connect button to get started.

Choose a Wix store that you have to connect.

*Make sure that your Wix store is Published, if the status is Not Published, please go to publish it first.

Click Agree & Add and then you’ll be driven to our site, sign in and click Continue to move forward.

Click the black line to confirm the connection between your Wix store and POPCUSTOMS.

Step 3: Sync products to your store

Go to our product page to select products to design and sync them to your store.

Step 4: Sync orders to POPCUSTOMS in real-time

When your customers place orders from your store, the order will automatically come to our site in real time.

Something important to know:

When your orders are shipped out, we send an email to the recipient by default. The email will be sent on behalf of the seller’s store and will never contain any information about POPCUSTOMS. You can check the email template by clicking Wix admin -> Settings -> eCommerce Settings -> Order email notifications -> SHIPPING CONFIRMATION. You can also uncheck the box to turn it off so the email will not be sent to your customers, or click the Edit button to edit the email notification as needed.

Don’t support updating mock-ups; Support syncing combined products but not personalized products to Wix.

Previous Wix users should integrate your Wix store again so the product and orders can be automatically synced between your store and our site.

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Q: Who will need POPCOMMERCE?

Are you a social media influencer looking to expand your business? Are you a new seller on POD platforms trying to maximize your profits? Are you a web designer searching for a reliable web hosting service? Look no further than our self-built website service!

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📢2023 Updates with Freshly products for you !

A lot of new products has happened on Popcustoms.

Since then we’ve added a bunch of new products that might interest you, so you’ll surely find something that makes you go wow! How about the products below?

1: New Tech Runing Shoes / Sporty Sneakers

Check out : https://popcustoms.com/products/All-Footwear?page=1&limit=24&basic_category_id=200

2: Personalized and cute pet products for pets love

Check out :https://popcustoms.com/products/All-Pet-Products?page=1&limit=24&basic_category_id=296

3: Personalization Jewelry Necklaces and Bracelet for lover friends

Check out : https://popcustoms.com/products/All-Jewelry-Accessories?page=1&limit=24&basic_category_id=276

Enjoy !

Stay in touch!

business@popcustoms.com

POPCUSTOMSTEAM

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Q: How to create a new Design-Plus product for personalization?

If our public Design-Plus products can’t meet your needs, you can create your own new Design-Plus products for personalization.

Pick a product to design first, and configure the design elements to make them personalizable by your customers. Please watch these two videos below to learn more.

We currently help you to create new Design-Plus products for personalization without additional charges. Try it out now!

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WooCommerce Store Integration Tutorial

Note：

1. Please follow all the steps below to authorize.

2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized one.

Step 1: Install POPCUSTOMS WordPress plugin

After installing, click Activate. Then you can find a POPCUSTOMS plugin added in the left column, click it and go to register at POPCUSTOMS.COM.

Then you will be driven to POPCUSTOMS to sign up for a free account or to the Dashboard directly if you have signed up and logged in.

Step 6: Connect your WooCommerce to POPCUSTOMS

① Click Stores -> WooCommerce -> Connect to fill in your WooCommerce store domain and authorize the connection.

② Click the “Approve” button to complete the authorization.

Next step, we suggest you complete the store settings.

That’s all!

Note: Your WooCommerce orders will now be automatically imported into POPCUSTOMS.

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BigCommerce Store Integration Tutorial

Note：

1. Please follow all the steps below to authorize.

2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized store.

Step 1: Sign up for a free account on POPCUSTOMS

Click the Sign up button in the right upper corner to create a free account on POPCUSTOMS.

Step 2: Install the POPCUSTOMS app on BigCommerce

① Click the link below to install our app

https://www.bigcommerce.com/apps/popcustoms/

② Log in to your BigCommerce account

③ Click “Install”.

④ Click “Confirm“.

Step 3: Connect your store

After you install the app, you’ll be asked to log into POPCUSTOMS accounts. Click Sign in then you will be taken to a new page to confirm the connection between your BigCommerce store and POPCUTOMS. Just click it to complete the connection.

Step 4: Add products to your store

Now you can click Products on the Dashboard page to design and add products to your store with just a few clicks. Start now to add your first product!

Step 5: Complete the Store settings after connection, including

一. Basic settings

二. Sync settings: ① Currency; ② Estimated profit rate; ③ Product status

三. Shipping settings

四. Billing method settings

Click this guide to check.

That’s all!

Note: Your BigCommerce orders will now be automatically imported into POPCUSTOMS.

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Bulk Design Tutorial

If you want to design several products at once, our bulk design feature will help you make it easily and quickly.

Please follow the steps below,

Step 1: Sign up & log in

Step 2: Choose products & upload images

Step 3: Adjust and save designs

Step 1: Sign up & Log in

You should sign up for a free account on our website, and go to your Dashboard＞Bulk Mock-up Generator.

Step 2: Choose products & upload images

Choose products that you want to design, you can select up to 10 at once. Then click the Bulk Design button to upload your own images or select images from our Sotocool library. You are allowed to upload 10 images at most.

Step 3: Adjust and save designs

Save the design if you are satisfied with the design result. However, if there are some images’ pixels too small, you have to redesign the product to make sure the print quality is good enough. Don’t forget to click the Save Product button to save your designs.

That’s it! All your designs will be stored in My Designs, you can go to check and sync them to your store there.

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Q: How to have my branding items and ship them with my orders?

Let’s show you how to add your branding items to your designs so that they can be shipped with your orders.

*The branding items will not sync to your store as commodities so you should set your retail price of products higher enough to include the branding materials costs. However, the mock-ups of the branding items will be shown on your storefront if you use the Publish button to sync products.

Step 1: Create your brand

Step 2: Design and add branding materials

Step 3: Add branding materials to products

Please follow the steps below to make sure your branding materials will ship with your orders successfully.

Step 1: Create your brand

First of all, you have to create your brand. If you have different stores with different brands, you can create different brands to store your branding materials separately.

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Note: You can delete the brand if needed, but all branding materials under this brand will be deleted as well. You can move them to your other brands as needed before delete.

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Step 2: Design and add branding materials

Click Templates, and pick one to design.

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Save the design and store it under your brand. If you have created a new brand before designing, you can choose the brand name directly here. If not, you can click Add to create one by now.

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Then you’ll see your designed branding materials are under your brand.

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Step 3: Add branding materials to products

Different branding materials can be added to different products, for example, custom shoe boxes can be only added to Footwear.

There are some circumstances in which you can add your branding items and make sure they will be shipped with your orders.

一. For orders automatically synced from stores

① Go to Stores, find the store you connected and click the content under Synced designs to find products that you want to add your branding materials.

Click + to add the branding materials that you want to ship with this product.

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That’s it! After that, all orders for this product synced from this store will be automatically fulfilled and shipped with the added branding materials.

*If you forget to add the branding materials first and the order has been synced to POPCUSTOMS. You can go to Orders-＞On hold to find this order and add the branding materials there.

二. For orders placed from a shopping cart

② Pick the product that you want to purchase to design, go to My Designs and add it to the shopping cart.

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Here you can add the branding materials that you want to ship with your order.

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Then click the Place Order button to submit and pay.

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*Please noted that the number of branding items will be the same as the number of products.

That’s all.

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Q: What are your Sample Application Rules?

In general, users can only apply for a sample order once and one order with 1 product for free. However, we understand that users may need many different styles of samples so there are rules corresponding to different sample quantities, as follows

1 item in your sample order. You need to pay for the shipping fee and tax (if required), and the product’s cost will be refunded to you.
2-5 items in your sample order discount. You need to pay for the shipping fee and tax (if required) and 80% of the product’s cost as a sample discount.
More than 5 items in your sample order discount. We’ll give you a sample discount according to the actual status of your order.

Only those products on this sample page can be chosen as a sample.

Note:

1. Embroidery costs for embroidery-on-demand products should be covered by you.

2. All branding items are considered a commodity except the branding tags.

This rule currently applies to Shopify sellers. For sellers from other platforms, don’t hesitate to get in touch with us (samples@popcustoms.com) for more information.

📢❗NEW YEAR’S HOLIDAY ANNOUNCEMENT

📢❗Shipping-cost Update for Clocks