This video will guide you through how to process an order received from your Etsy store and submit it to POPCUSTOMS for production.

On Etsy, you can help your customer personalize items by turning on Personalization from the listing page.

In our last Product Syncing video (How to sync POD products to your Etsy store in POPCUSTOMS), we uploaded a L zipper purse to the Etsy store.

Now, let’s log in, click “Dashboard” – “Orders” – and “On hold”, you can see all the new orders you have received.

This is a personalization order and the customer would like to add the text “test” to the designed purse. 

Let’s click “Detail” to see all the information about this order. 

Then, click “Redesign” to modify it. If your customer wants to not only add text like a name, but also sent you a picture, you can unload here to make changes. 

Click “Update” when you are satisfied with the new mockup. 

Click “Confirm” if the attributes are correct. 

Click “Modify address”, here you can choose the shipping method.   

Click “Confirm” – “Back” to submit the order.  

You will find the submitted order in the “Unpaid”, click “Pay Order” to choose payment methods from Paypal, Stripe and Wallet. 

That’s it! This order will be submitted to POPCUSTOMS production system. Once shipped, you will be able to copy the tracking number on “Orders”. The tracking number will be synced to your Etsy store as well.