There are some possible reasons listed as follows for your reference, hope it makes sense. We also recommend you contact your credit card issuer/ bank to ask for help when encountering this problem.

① Insufficient funds

Check the funds available in your bank account.

② Card is expired

Check the expiry date shown on your credit or debit card.

③ Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

④ Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

⑤ A technical error occurred

Please retry the process at a later time. If the issue persists, contact our Merchant Support team by clicking on the chat bubble.

⑥ Bank declined the transaction 

Please contact your bank for more information.