If you have an order placed from your Shopify store, but this order didn’t sync to our site successfully, please follow the steps below to solve this problem.

Step 1: Change order status settings

Step 2: Export orders

Step 3: Import orders

Step 1: Change order status settings

Log in to your Shopify admin account, go to Settings -> Checkout and accounts, and change the status after an order has been paid to “Don’t fulfill any of the order’s line items automatically“. Then your future orders can automatically sync to our site to fulfilled successfully.

*Noted: If you have installed Printful App to use simultaneously, you should change the setting to “Automatically fulfill the order’s line items” instead.

Step 2: Export orders

Regarding the order that has failed to sync, you need to export it and import it to our site manually so we can fulfill and ship it to your customers.

Step 3: Import orders

After exporting your order from your store, please go to our site to import it.

After you import it to our site, we can successfully fulfill and ship this order to your customers!

One important thing to know:

If you have an order which includes both POPCUSTOMS and Printful items, Shopify sync items to your different suppliers to fulfill and ship. When we all ship the items and update the tracking numbers to your store, the earlier tracking number will be overwritten by the later one because one order on Shopify can only has one tracking number, please kindly noted.

That’s all!