We’re using web 3D technology which has some requirements on users’ computers. Here is the troubleshooting guide:

1, Please make sure you’re using the latest Google Chrome browser. If it’s the latest one, you won’t see the warning below.

If an upgrade doesn’t work, read on.

2, Please check the other mockups of the product and see if they have the same problem, such as designs not showing up or delays.

If the other mockups work, please report to us with the product URL.

3, Please check the other products and see if they have the same problem.

If it works for the other products, please report to us with the troublesome product URL.

4, Please visit chrome://gpu, and make sure “Rasterization: Hardware accelerated on all pages” and “WebGL: Hardware accelerated”, it’d be better if “WebGL2: Hardware accelerated”. To enable “Rasterization”, please visit “chrome://flags/”, enable “GPU rasterization” and restart the browser.

This is an example of settings that will work with our design maker,

If it’s still not working, please try popcustoms.com with other devices, even an iPad.

Hope you understand.