Dear Partners/ Friends,

As the Chinese New Year approaches, please note the following important details regarding order fulfillment and customer service:

Order Cut-off and Shipping:
Orders paid before February 7th: Except for shoes and cups, all other products ordered before February 7th will ship as usual. (Note: It is normal that some products may be delayed in delivery, the specific cut-off dates.👉👉👉Details)
Orders placed on or after February 7th: will be produced and shipped starting February 21-25, when the factory resumes operations.

Products shipping from US/MX/ES: Production will continue as usual at our factories in the US/MX/ES during the holiday period.

Friendly Reminder:
We recommend displaying this notice prominently on your website, as packages may be delayed due to the holiday.

Office Holiday Schedule:
February 14 to February 25: Office hours will be adjusted to holiday mode. For urgent matters, please contact our online customer service.

Customer Service Hours:
January 14 to February 25: Online service from 9:00 AM to 10:00 PM (GMT+8).

Logistics Information:
Logistics providers will be on holiday from February 15 to February 21, some related inquiries investigation results reply might be delayed.

No downtime indicates the factory has not yet confirmed; updates will be added to the table later.

Thank you for your continued support throughout the year! Wishing you a Happy CNY!

Best regards,
The POPCUSTOMS Team
business@popcustoms.com