Our factory uses heat transfer printing for fabric products, and UV printing for products like leather boots.

Shipping

Once you have submitted your orders, it might be not possible to edit or cancel them. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

The risk of loss and title for such items passes to the User upon our delivery to the carrier. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, PopCustoms will not make any refunds and will not resend the Product.

Delivery

We deliver to Users/Customers in most places in the world. The user shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Product, and additional charges may be added to the order for remote or difficult-to-access locations that require special attention. We reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Some sort of Products is packaged and shipped separately. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming the order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make the delivery of the Product as simple as possible.

Ownership of the Products will only pass to you/Customer when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.

Force Majeure

POPCUSTOMS shall not be liable for any failure to perform including failure to (1) accept the performance of Services or, (2) take delivery of the Goods as provided caused by circumstances beyond its control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, acts of war, government action, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation.

With proper care of your garment (wash inside out on a cool wash, dry inside out on a washing line, and iron inside out – no tumble drying or dry cleaning), the printing can’t be faded easily.

Yes, you can. Please contact us at support@popcustoms.com before the product is shipped.