Author Archives: admin

Q: What can actually cause production delays?

Labor-intensive products typically are the first to slow down in the production process as they tend to take a longer time to produce (items that are cut/sewn).

Stock and raw material shortages for products can cause delays especially when a manufacturer is waiting on an incoming shipment or if there are any supply chain issues.

Orders with only a single item move through production much faster because they don’t get held up at the fulfillment station. Orders with multiple items may have to wait for other items to catch up before getting packaged which may cause additional delays.

Q: What’s the remote area surcharge means?

Shipping couriers charge an additional shipping fee for remote area addresses, this is called a remote area surcharge. The surcharge is usually more than $35. If your order’s address is remote area, we always ship your order via the Standard shipping method to avoid the expensive remote area surcharge. Under this condition, the shipping difference will be refunded to your Wallet.

Q: Why is my card getting declined?

There are some possible reasons listed as follows for your reference, hope it makes sense. We also recommend you contact your credit card issuer/ bank to ask for help when encountering this problem.

① Insufficient funds

Check the funds available in your bank account.

 

② Card is expired

Check the expiry date shown on your credit or debit card.

 

③ Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

 

④ Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

 

⑤ A technical error occurred

Please retry the process at a later time. If the issue persists, contact our Merchant Support team by clicking on the chat bubble.

 

⑥ Bank declined the transaction 

Please contact your bank for more information.

Q: How to submit an order during the holidays?

Just submit your order as usual. However, the delivery may be delayed during the holiday because of short-staffed or some other objective reasons. When the holidays come closer, we’ll release a notice to recommend you place orders in a proper time range so the recipient can be more likely to receive the order before the holiday. Please stay tuned to our notifications from time to time.

Q: What are your Sample Application Rules?

In general, users can only apply for a sample order once and one order with 1 product for free. However, we understand that users may need many different styles of samples so there are rules corresponding to different sample quantities, as follows

  1. 1 item in your sample order. You need to pay for the shipping fee and tax (if required), and the product’s cost will be refunded to you.
  2. 2-5 items in your sample order discount. You need to pay for the shipping fee and tax (if required) and 80% of the product’s cost as a sample discount.
  3. More than 5 items in your sample order discount. We’ll give you a sample discount according to the actual status of your order.

Only those products on this sample page can be chosen as a sample.

Note:

1. Embroidery costs for embroidery-on-demand products should be covered by you.

2. All branding items are considered a commodity except the branding tags.

This rule currently applies to Shopify sellers. For sellers from other platforms, don’t hesitate to get in touch with us (samples@popcustoms.com) for more information.