Author Archives: en

Q: How long will it take to make the video and photography for my order?

After your order is fulfilled, we will complete the video and photography within 12-24 hours. You’ll receive an email once we complete the videos or photos of your order, please click the “Go to downloads” to download them by yourself. It would be appreciated if you are willing to take a moment to leave a review about this service on the download page. You can find the review button on Dashboard – Orders – Premium Product Visuals Management,

Thank you so much for your support of our Premium Product Visuals Service!

🎉Heads up about Sotocool(Offical) Designs!

Dear Customers / Partners,

We’ve simplified the use of Sotocool Designs:

Public Designs: Select any you prefered public designs and publish to your store; Or edit the public design to generate yours to sell!

Design-Plus: Discover the Design-Plus settings on the Personalization Test page to understand how to create personalized products using this feature.

Personalized Embroidery: Simple publish embroidery products to your store, allowing your customers to personalize. The embroidery effects can be seen in real time.

Personalized Jewelry: Personalized jewelry options will be available soon! Please stay tuned with us!

We look forward to your use and feedback. Any suggestions, please reach us at business@popcustoms.com to let us know.

Thank you for your support! Have a nice day!

Best Regards,
POPCUSTOMS TEAM

Bulk Mock-up Generator Troubleshooting

一. Google Chrome ran out of memory while trying to display this webpage

This error occurs when too many products are customized in bulk, exceeding the processing capacity of the average computer. For example, when choose 5 products and upload 5 images, eventually
25 designs will be generated. If each product has two colors, then the user’s computer has to generate hundreds of mockups and then your google chrome browser may crash depending on your hardware. To solve the issue, we’d suggest that you restart the browser first, and reduce the quantity of products and images to try again.

Q: How to use your Mockup Templates feature to reorganize existing mockups and generate my own?

Sellers can tailor mockups to align with your brand identity, ensuring consistency across your product presentations by using our Mockup Templates Feature.   Reorganize POPCUSTOMS’ existing mockups and generate your own by following the steps below,

Step 1

Create a POPCUSTOMS Account

Sign up for a free account at POPCUSTOMS.

Step 2

Design Products

Choose a product from over 475 options to design.

Step 3

Generate Own Mockup Templates

Go to Dashboard – My Designs, click  – Mockup Templates – Add new template to generate your own mockup templates for your design.


On the left and above are the action bars and action buttons,

Mockups: There are existing mockups that you can choose from and reorganize.

Image Library- Private: You can upload your own image or choose the image you uploaded before to use.

Image Library- Public: Free image categories to choose from and use, for example, Background image, Promo Labels and so on.

Products: Switch and choose another product to generate new custom mockup templates easily

Branding: Allow to add your branding items to your new custom mockup templates to show your customers

Text: Add text to your template, especially for personalized products, you can add like “NAME CAN BE CHANGED” etc.

Image: Another place for you to upload your own image

Background color: A button in the top right corner, you can use it to change the background color if you don’t want to upload a background image.

Some examples for your reference,


Step 4

Edit Mockup Templates

Click the Mockup Templates – Edit to edit it as needed.

Something important to know:

  1. The mockup templates of products will be saved as BLANK design so this template can be applied to different designs of the same product. However, the branding item in the mockup templates is saved with your design on it. You have to edit and update the branding item if there’s any changes.
  2. Background removal will be applied to some of our existing mockups for a better using experience when you create your own custom templates.
  3. We suggest you name the customer mockup templates appropriately for future use.
  4. If there’s anything changed to the branding items, you should edit your mockup template first and then go to Dashboard – Stores – Synced designs to find the product, edit and update the mockups in your store.
  5. The Mockup Templates feature is only applied to your own designs or Design-Plus products, public designs are excluded.

Introduction of different Mockup Templates entrances:

  1. After saving your design, you’ll see a Mockup Templates button at the progress bar.

  1. On Dashboard – My Designs page, there are 3 entrances to the Mockup Templates feature.


* Existing mockups are plain white without designs if you enter through the entrance 1.


📌Update: Some Footwear Products are Hidden

Dear Customers / Partners,

To enhance manufacturing processes and elevate product quality, certain footwear items are temporarily hidden.

Please rest assured that your designed products and synced products can still be ordered and fulfilled. If you need access to these footwear products, please contact our customer service team, we will help you.Messenger / Facebook / lnstagram )

Hidden Products

We apologize for any inconvenience and appreciate your patience as we upgrade our processes to deliver an even better POPCUSTOMS experience. Your satisfaction is our priority, and we’re here to assist with any queries.
If you have any suggestions, please contact us. Your suggestions will help us do better. Thanks in advance!

Stay in touch!
business@popcustoms.com

📢❗IMPORTANT UPDATE: Pre-Holiday Production Schedule Changes

Dear Customers / Partners,

We are sorry to inform you that due to the CNY holiday, some of our products will not be fulfilled as originally planned.
Only BAGS products can still be fulfilled until February 3.

Orders placed by January 31 (except hats) will be shipped by February 7th.

We apologize for any inconvenience caused by orders placed after this date.

To find out the production vacation time of each product, please open the product detail page of each product to check.

If you have any questions, please feel free to contact our customer service team and we will try our best to help you. ( Messenger / Facebook / lnstagram )

Best Regards,

POPCUSTOMS TEAM

business@popcustoms.com

📢❗Notice: Some Footwear Products Discontinued

Dear Customers / Partners,

Hope this message finds you well.

After careful consideration, we have decided to upgrade our footwear production to provide you with a better experience.
We would like to inform you that certain footwear products have been permanently removed from our inventory and will not be restocked.

Discontinued Products

We understand that this may affect your collections and appreciate your understanding as we work to improve our products.
Please browse our wide variety of products and stay tuned for exciting updates in the coming months. Thank you for your continued support.

If you have any suggestions, please contact our customer service team. Your suggestions will help us do better. Thanks in advance!( Messenger / Facebook / lnstagram )

Best Regards,
POPCUSTOMS TEAM
business@popcustoms.com

📌Important Update: Temporary Discontinuation of Certain Products

Dear Customers / Partners,

Hope this message finds you well.

We are sorry to inform you that we have had to temporarily discontinue production of our Embroider-on-Demand (EOD) and POD+EOD products because of the failure to achieve the perfectly desired embroidery effect and necessary design adjustments.

Existing products that have already been synced to your store from our website can still be ordered and we will fulfill your orders as usual. However, please note that you can not create or redesign new embroidery products.

We’re enhancing our embroidery production mode as —CUSTOMIZE & Personalization “Name /Logo” style for your better business promotion and sales, updating in a month.

Temporarily discontinued EOD products(Will be back in a month)

In addition, some shoes and car accessories products will be temporarily discontinued in 2 weeks due to material shortages and production quality concerns. We appreciate your understanding and please plan ahead if you have orders.

Products that will be temporarily discontinued after 2 weeks

We will notify you promptly when we plan to resume production and restock these products. Stay tuned with us, we will have new mockups and features soon.

Thank you for your understanding and continued support.

If you need any help, please feel free to contact us.( Messenger / Facebook / lnstagram )

Best regards,
POPCUSTOMS TEAM
business@popcustoms.com

📌Plan Ahead-Production Delay Notification

Chinese New Year Holiday Timeframe

Dear Customers / Partners,

This is POPCUSTOMS and inform you about the CNY holiday timeframe, please note and confirm.

Both our team and the factories are going to have a holiday from February 9th to February 17th.

Orders placed from February 5th to February 17th will be delayed because of the 3-7 business days production time.

During this period of time , you can place orders (send order files) as normal, our customer service team will be on duty (you can call us if urgent things). We will arrange it so that your orders can be produced immediately when the factory starts working.

For any inquiries or assistance, please feel free to reach out to our customer service team.

Thank you so much for your trust and support throughout the past year.

May your businesses continue to thrive!

Best regards,
POPCUSTOMS TEAM

business@popcustoms.com
Manager: May Zhong (+ 86 15905998229)

📢Notice: Compliance Advisory for Certain Products

Dear Partners/ Friends,

We strive to uphold the highest standards of quality and compliance in our products.

Because of policy changes, if you receive notification that certain Cups /Tumblers (Cup products) do not comply with your country’s regulations on bottles or materials, and you can’t provide valid proof, we recommend responsibly disposing of the package for compliance purposes.
Please rest assured, we understand the inconvenience and will promptly process a full refund for your order.

Your understanding and cooperation are highly appreciated as we work to maintain the integrity of our services. If you have any concerns or questions, please contact our customer support team for assistance. ( Messenger / Facebook / lnstagram )

STAY IN TOUCH!
business@popcustoms.com