Author Archives: en

📌Important Updates: Some Product Attributes, Enlarge Sizes, and Shipping Reminders

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Dear Sellers/Partners,

We’d like to inform you about some recent changes and updates to our products and shipping procedures:

📌Product Color Attributes/Template Changes: Please note that the color attributes and templates for the following product have been modified. Please update the renderings and color option for products that have been synced, along with any corresponding color names.

New Version-Luxury Women PU Leather Handbag

📌Enlarge Sizes Added: In response to numerous sellers’ requests, we’ve added enlarge sizes to some of our products. Be sure to check these additions to ensure you’re offering a comprehensive size choice to your customers.

  1. Men’s All Over Print Staple T-Shirt (XS-6XL)
  2. Men’s All Over Print Fitted Asian Size T-shirts (XS-6XL)
  3. Men’s All Over Print Classic T-Shirt (S-5XL)
  4. Men’s All Over Print Sleeveless Tank Top (S-5XL)
  5. Men’s All Over Print Football Rugby Jersey (S-7XL)
  6. Front & Back Printing Unisex Cotton Sweatshirt (S-4XL)
  7. Unisex Front & Back Printing Cotton Hoodie (S-4XL)

📌Shipping Reminders: Shipping Reminders: Please note and inform your customers to not miss or pay more attention to the Phone /Messages from the Shipping company with the goods delivery! Please note that in such cases we may not be able to guarantee a full refund.

Your attention to these updates is greatly appreciated. Should you have any questions or concerns, don’t hesitate to reach out to our support team.

Best Regards,
POPCUSTOMS TEAM
business@popcustoms.com

📢Notice on Production and Shipment for Tomb-Sweeping Day Holiday.

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Dear Customers and Partners,

We extend our gratitude for your ongoing support and trust in POPCUSTOMS.

Please be advised of our holiday schedule for the Tomb-Sweeping Day:

We are on vacation from April 4th to April 6th. During this time, our customer service team will be on duty 24 hours, but there may be delays in response times. Your patience is appreciated!

Orders can still be placed as usual, and we will process them on time.

Please note that our factory and shipping partners will also observe the holiday from April 4th to April 6th. Orders placed between March 30th and April 7th may experience delays of 2-3 days.

Rest assured, we will provide tracking numbers promptly upon request for order verification.

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. (Messenger/Facebook/lnstagram) We assure you that we will endeavor to minimize any inconvenience caused by these delays.

Thank you for your understanding and continued support.

STAY CONNECTED!

business@popcustoms.com

WhatsAPP / Tel : May +86 15905998229

Q: How do I choose the Premium Product Visuals Service for my order?

Go to Dashboard – Orders, click the Details button to change the display way of your orders first. Click the “Unpaid” or “In production” tab and you can find a Premium Product Visuals Service button under every order. Click the button to submit your request. For example,

You are also able to choose this service when you place orders via the shopping cart directly.

After clicking the Premium Product Visuals Service button, you’ll see various visual templates with different aspect ratios from which you can choose. You can also upload your logo image and we’ll add your logo to your videos or photos.

After you pay for this service for your orders, we’ll complete the videos or photos once we fulfill the order and send an email to you. You are able to download the visual resources by clicking the “Go to downloads” button in the email. Please don’t forget to leave your review if you are satisfied with the service or if you have any feedback about it. Thanks a lot!

Q: Can I get a discount for the premium product visuals service?

Sure thing. If you are willing to authorize us to share your amazing videos or photos on our popcustoms.com or our official media accounts, you’ll get 50% off our premium product visuals service. Check the box to get this discount for your visual orders,

We promise that we will not use and sell your designs to get profit. If there are some sellers who like your designs after seeing your authorized videos, we will guide them to your store to place orders. If we find someone who uses your designs or videos illegally, we’ll inform you right away.

Q: Where can I apply for the video and photography for my order?

Go to Dashboard – Orders, click the Details button to change the display way of your orders first. Click the “Unpaid” or “In production” tab and you can find a Premium Product Visuals Service button under every order. Click the button to submit your request. For example,

You are also able to choose this service when you place orders via the shopping cart directly.

Try this amazing service now!

Q: How long will it take to make the video and photography for my order?

After your order is fulfilled, we will complete the video and photography within 12-24 hours. You’ll receive an email once we complete the videos or photos of your order, please click the “Go to downloads” to download them by yourself. It would be appreciated if you are willing to take a moment to leave a review about this service on the download page. You can find the review button on Dashboard – Orders – Premium Product Visuals Management,

Thank you so much for your support of our Premium Product Visuals Service!

🎉Heads up about Sotocool(Offical) Designs!

Dear Customers / Partners,

We’ve simplified the use of Sotocool Designs:

Public Designs: Select any you prefered public designs and publish to your store; Or edit the public design to generate yours to sell!

Design-Plus: Discover the Design-Plus settings on the Personalization Test page to understand how to create personalized products using this feature.

Personalized Embroidery: Simple publish embroidery products to your store, allowing your customers to personalize. The embroidery effects can be seen in real time.

Personalized Jewelry: Personalized jewelry options will be available soon! Please stay tuned with us!

We look forward to your use and feedback. Any suggestions, please reach us at business@popcustoms.com to let us know.

Thank you for your support! Have a nice day!

Best Regards,
POPCUSTOMS TEAM

Bulk Mock-up Generator Troubleshooting

一. Google Chrome ran out of memory while trying to display this webpage

This error occurs when too many products are customized in bulk, exceeding the processing capacity of the average computer. For example, when choose 5 products and upload 5 images, eventually
25 designs will be generated. If each product has two colors, then the user’s computer has to generate hundreds of mockups and then your google chrome browser may crash depending on your hardware. To solve the issue, we’d suggest that you restart the browser first, and reduce the quantity of products and images to try again.