From July 27th to July 30th our factory location experienced a typhoon. This typhoon caused a power outage. The government also notified all factories and office workers not to go to work. As a result, all factories and shipping companies were unable to work normally. We apologize for this.
During this period, production and shippment may be delayed by 3-5 days, ans the delay caused by this typhoon will not be covered by our fulfillment guarantee.
Thank you for your understanding. Our team will do everything possible to minimize any inconvenience caused by these delays.
After evaluating our product sales, we have decided to temporarily remove some of our lower-performing products from our website starting August 1st. Additionally, due to a temporary halt in the supply of factory shoe soles, some products will also be affected. The items that will be removed are shown below. We apologize for any inconvenience this may cause and ask for your understanding. Stay tuned to our website as we’ll have other new products soon.
We’re excited to announce the release of our new Design-Plus! This Design-Plus feature allows you to create customizable products by yourself so that your customers can personalize your products with their own photos and text.
Hightlights about new Design-Plus:
You can now create your own Design-Plus products for personalization
All products, including shoes, are Design-Plus supported
To try out the new feature, simply log into your POPCUSTOMS account and go to “My Designs”. Follow the tutorial to create your first Design-Plus product and then publish to your store.
Just in case, here is the video tutorial about how to create and setup Design-Plus Product
We are sure this great impressive feature will give your business steps ahead compared with your competitors!
Here are some additional benefits of using the photo and text personalization feature:
It can help you increase your sales by up to 30%.
It can help you reduce returns by giving customers the opportunity to preview their personalized products before they buy them.
It can help you improve your customer satisfaction by giving customers a sense of ownership over their products.
We’re confident that this new feature will help you take your business to the next level.
We previously provide only black and white shoelace options, now we allow sellers to add different color shoelace options for shoes under one listing.
Follow the steps below to know how to make it happen!
Step 1: Choose a shoelace color
You are allowed to choose different shoelace colors for different colors of soles. For example, I choose a green shoelace for black outsole shoes and choose a red shoelace for white outsole shoes.
Click Save then you’ll see the mockup with the different color shoelaces.
Go to My Designs to find the shoes that you saved, and click Editdesign to edit the color of the shoelace.
Change the color of the shoelace and click Save As New. In this way, you can create many shoes with different shoelace colors quickly and conveniently.
Step 2: Publish to your store
Combine all these shoes with different colored laces and publish them to your store, set the product’s status as Draft first so you can change the value of the variants as needed.
Click here to learn how to combine products and how to modify the color value options of your shoes.
*Note: If you have 50,000 or more variants/skus in your store, you’re subject to Shopify daily rate limit: 1,000 variants/skus per day. If you’re on the Shopify Plus plan, then the limit doesn’t apply to you. For a product, you can create up to 100 variants/skus. Click here to learn more. Please contact Shopify for more info or ask for help with the variant’s limitation.
*Your customer receives the shoes with the lace color they chose.
It’s essential to note that POPCUSTOMS currently offers a shipping rate of $0.00 for products shipped to the United States, which means the prices displayed on the website include free shipping for that region. You can also configure shipping rates for other countries and regions based on POPCUSTOMS’ shipping policies.
And pls kindly note that if shipping rates are not set up, there may be display issues with out of stock/sold out after product synchronization.
Here’s a guide to help you set up shipping rates for POPCUSTOMS products in your Shopify store.
Step 1: Access Shipping Settings
Go to your Shopify admin page. From the left-hand menu, click on the Settings option.
Then, click on Shipping and Delivery.
Shipping and delivery – General – Manage
Step 2: Create or Edit Shipping Zones
In the Shipping and Delivery page, locate the Shipping Zones section.
If you already have shipping zones created, select the one you wish to edit. If not, click the Create Shipping Zone button.
Step 3: Set Up Shipping Rates
In the shipping zone area, look for the option to Add Rate.
Click on the Add Rate button.
Example Setup:
United States:
Name: Free Shipping to the U.S.
Rate: $0.00 (since POPCUSTOMS offers free shipping to the U.S.)
Mexico:
Name: Shipping to Canada
Rate: $3.00 (set according to POPCUSTOMS’ policy)
European Union:
Name: Shipping to EU
Rate: $0.00 (set according to POPCUSTOMS’ policy)
Other Regions:
Name: Shipping to Other Countries/Regions
Rate: $9.99 (set according to POPCUSTOMS’ policy)
Download POPCUSTOMS’ product shipping rates to help you set up better shipping rates!
Step 4: Save Changes
After confirming all your shipping rate settings, don’t forget to click the Save button in the upper right corner to save your changes.
Step 5: Test Shipping Calculation
Once you’ve completed the setup, it’s a good idea to conduct a test:
Simulate a purchase in your Shopify store.
Add a POPCUSTOMS product to your cart and proceed to the checkout page.
Double-check that the shipping rates display correctly based on the selected region.
Step 6: Sync with POPCUSTOMS
Make sure you sync your product information and shipping rates with POPCUSTOMS to avoid any discrepancies:
Log in to your POPCUSTOMS account.
Ensure that your shipping-related settings are updated in your Shopify product sync records.
POPCUSTOMS Shipping Zone Information
For more details about POPCUSTOMS shipping zones, please visit this link: POPCUSTOMS Shipping Zone.
Please feel free to contact us at business@popcustoms.com if you need any assistance.
Generally, when you publish our products to your Shopify store, the color values will be the base color of the product template rather than the color of your designs.
If you combine different designs of the same product and want to change the color options of the products shown on your storefront, please follow the steps below.
Publish combined products to your store first but set it Inactive. Since Shopify allows sellers to create up to 100 variants for a product, we suggest you check the variants of products before you combine and publish them. For shoes, we suggest you combine at most 4 of them.
Learn more about the variants’ limitations on Shopify here.
Step 2: Modification color value on Shopify
Log in to your Shopify admin, click Products to find the combined product, and click it to modify the Option name and Option values of the product.
For example, I change those two values mentioned above as below,
And then save the changes, set the product’s status to Active. That’s what it looks like on your storefront.
Nope. You’ll see the final discounted price for all items upon adding them to your cart. You can also contact us at warehouse@popcustoms to get more discounts if you have a very large order.
If you have an order placed from your Shopify store, but this order didn’t sync to our site successfully, please follow the steps below to solve this problem.
Step 1: Change order status settings
Step 2: Export orders
Step 3: Import orders
Step 1: Change order status settings
Log in to your Shopify admin account, go to Settings -> Checkout and accounts, and change the status after an order has been paid to “Don’t fulfill any of the order’s line items automatically“. Then your future orders can automatically sync to our site to fulfilled successfully.
*Noted: If you have installed Printful App to use simultaneously, you should change the setting to “Automatically fulfill the order’s line items” instead.
Step 2: Export orders
Regarding the order that has failed to sync, you need to export it and import it to our site manually so we can fulfill and ship it to your customers.
Step 3:Import orders
After exporting your order from your store, please go to our site to import it.
After you import it to our site, we can successfully fulfill and ship this order to your customers!
One important thing to know:
If you have an order which includes both POPCUSTOMS and Printful items, Shopify sync items to your different suppliers to fulfill and ship. When we all ship the items and update the tracking numbers to your store, the earlier tracking number will be overwritten by the later one because one order on Shopify can only has one tracking number, please kindly noted.
