Generally, when you publish our products to your Shopify store, the color values will be the base color of the product template rather than the color of your designs.
If you combine different designs of the same product and want to change the color options of the products shown on your storefront, please follow the steps below.
Publish combined products to your store first but set it Inactive. Since Shopify allows sellers to create up to 100 variants for a product, we suggest you check the variants of products before you combine and publish them. For shoes, we suggest you combine at most 4 of them.
Learn more about the variants’ limitations on Shopify here.
Step 2: Modification color value on Shopify
Log in to your Shopify admin, click Products to find the combined product, and click it to modify the Option name and Option values of the product.
For example, I change those two values mentioned above as below,
And then save the changes, set the product’s status to Active. That’s what it looks like on your storefront.
Nope. You’ll see the final discounted price for all items upon adding them to your cart. You can also contact us at warehouse@popcustoms to get more discounts if you have a very large order.
If you have an order placed from your Shopify store, but this order didn’t sync to our site successfully, please follow the steps below to solve this problem.
Step 1: Change order status settings
Step 2: Export orders
Step 3: Import orders
Step 1: Change order status settings
Log in to your Shopify admin account, go to Settings -> Checkout and accounts, and change the status after an order has been paid to “Don’t fulfill any of the order’s line items automatically“. Then your future orders can automatically sync to our site to fulfilled successfully.
*Noted: If you have installed Printful App to use simultaneously, you should change the setting to “Automatically fulfill the order’s line items” instead.
Step 2: Export orders
Regarding the order that has failed to sync, you need to export it and import it to our site manually so we can fulfill and ship it to your customers.
Step 3:Import orders
After exporting your order from your store, please go to our site to import it.
After you import it to our site, we can successfully fulfill and ship this order to your customers!
One important thing to know:
If you have an order which includes both POPCUSTOMS and Printful items, Shopify sync items to your different suppliers to fulfill and ship. When we all ship the items and update the tracking numbers to your store, the earlier tracking number will be overwritten by the later one because one order on Shopify can only has one tracking number, please kindly noted.
Usually, you have to pay storage fees and handling fees. However, we don’t charge an additional surcharge except for the product and shipping costs to support your brand business.
The design and setup procedures at popcustoms are not different than shopify/woocommerce. You’ll be more concerned about how customers can customize and place orders.
The screenshot below is how design-plus looks like in your Etsy storefront once published. As you can see, the Etsy personalization setting is nabled.
How To Order And Customize?
Your customers need to choose the attributes (size, color, etc.) and quantity they want to buy, type ‘Y’ in the personalization box, add to cart and checkout.
After they’ve purchased, the order will be synced to your POPCUSTOMS account. And they will receive an email within 1 hour with a link to the personalization page. They need to click on the link to personalize.
personalization pagecropping imagepreviewconfirm
If they are satisfied with the preview, after they confirm, the design of the order on your POPCUSTOMS account will be replaced to their personalization design. At the same time, you will receive an email reminding you to pay for the order, after which we will start production and ship the product to your customers as soon as possible!
How to Design and Setup Design-Plus
First of all, you will have to plan the design to decide which parts are open for personalization by customers. There are two design styles recommended: ①Replace Heads ②Replace Objects
How to Configure ‘Replace Heads’ Products and Sync to Your Etsy Store?
Select a product you want to design, click ‘Upload & Crop Face‘ to upload images and save your design after you complete it.
Click ‘Create Design-plus‘ on the design page, or go to ‘My designs‘ – ‘Design details‘ page, and click ‘Create Design-plus‘ to start configuration.
Drag and drop images or texts from the left to the right to configure personalization areas. Dragging them to the right and placing them on the same row means that they will be replaced by the same image uploaded by your customers.
* On the left, you can choose to sort your design elements By Layer or By Content.
* Choose ‘Crop face’ to make sure the image uploaded by your customers will be automatically cropped to fit the design area perfectly.
Upload a picture to test if the configuration result meets your need. Save it if you are satisfied with the test result.
Publish it to your Etsy store, turn on the ‘Personalization’ button, and set it active for your customers to personalize.
How to Configure ‘Replace Object‘ Productsand Sync to Your Etsy Store?
Select a product you want to design, click ‘Upload & Remove Background‘ to upload images and save your design after you complete it.
Click ‘Create Design-plus‘ on the design page, or go to ‘My designs‘ – ‘Design details‘ page, and click ‘Create Design-plus‘ to start configuration.
Drag and drop images or texts from the left to the right to configure personalization areas. Dragging them to the right and placing them on the same row means that they will be replaced by the same image uploaded by your customers.
* On the left, you can choose to sort your design elements By Layer or By Content.
* Choose ‘Remove background’ to make sure the background of the image uploaded by your customers will be automatically removed to fit the design area perfectly.
Upload a photo to test if the configuration result meets your need. Save it if you are satisfied with the test result.
Publish it to your Etsy store, turn on the ‘Personalization’ button, and set it active for your customers to personalize.
July 1 – July 5, 2023 local time in the United States is the Fourth of July. Please note that during the holiday period, all shipments are subject to extended statute of limitations calculations.
Recently it was reported that due to the impasse in contract negotiations between UPS and its union, Teamsters, the union has now voted overwhelmingly 97% to approve the strike. While the vote does not mean that a strike will necessarily occur, it gives labor leaders the right to call a strike. If no agreement is reached on the labor contract by July 31, 2023, when the current labor contract expires, the Teamsters union side will authorize a nationwide strike by 340,000 UPS employees starting Aug. 1,2023. If this strike breaks out, it will place a heavy burden on the post office and express transportation.
To avoid this, we have updated our shipping method options. You can click here for details.
Due to the surge in YUN shipments, there is a delay in the shipping of the local delivery. Please understand and contact us if there is a delay for your orders by mail : report@popcustoms.com , then we’ll follow up it and send back with a answer and solution for you . Check more details please :
① Currently, among the POPCUSTOMS shipping methods, we recommend 4PX, which is faster and cheaper among the standard shipping options and is comparable to YUN in terms of popularity.
② About orders synced to POPCUSTOMS, the default shipping method will also be changed to 4PX.
— This means that every time your store orders are synced to POPCUSTOMS, if you do not want to use 4PX, you have to manually modify the shipping method. Please be aware of this.
STAY IN TOUCH!
Business cooperation mail: business@popcustoms.com
