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💥Protect your e-commerce business with our fulfillment time guarantee
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Dear customers&designers,
We are excited to announce a new policy that will further protect your rights as our customer.
The fulfillment time guarantee policy for drop-shipping.
This policy is valid for orders placed from May 5(CST).
Check more: https://popcustoms.com/shipping
Please click here to get more information.
We understand that timely delivery is crucial for your business and we value your continued partnership with POPCUSTOMS. As always, if you have any questions or concerns, please do not hesitate to contact us.
Your business partner,
POPCUSTOMS TEAM
📌WEELY NOTICE
Dear POPCUSTOMS users,
We have some updates to share with you this week.
1)We’re excited to announce that we’ve added 2 new branding accessories for you to choose from. We’re always striving to make your experience better, so stay tuned for more updates!
And their prices reduced to $1 to improve your orders and customer satisfaction ,please note !
2)In order to avoid reworking many times, the thread color for all our clothing items will be black. Please note. We apologize for any inconvenience this may cause you. If you have any questions, please contact our customer service team.
3)Please note that due to high demand during wedding season, our jewelry products are currently sold out and have been taken offline. We apologize for any inconvenience this may cause and will let you know as soon as they’re restocked.
New jewelry products (mock-ups) will also be launched soon for your best sell.
4)New size choice for Car Auto Sun Shade(Procuct code: HC).
*Measured size for M/L ( 130cm X 56cm / 144cm x 70cm ) for different cars.
Please note that the original Universal= L size now.
Production and price remain the same, only the size added for your new products.
Notice of shipment
Due to the recent strike activities of French trade unions, there may be a delay of 1-2 days for packages to France.
The Brazilian Federal Tax Agency has the authority to impose a 60% entry tax on B2C inbound packages and to scrutinize the compliance of inbound package declarations.
Please be aware of this.
Thank you for your continued support!
Stay in touch!
business@popcustoms.com
Q: Why can’t I sync products to my Shopify store?
If you sync products to your store but they don’t show in your storefront, please click Stores -＞ Designed products -＞ Failed to find the reason.
We collect some reasons and solutions for your reference,
1- Exceeded the maximum number of variants allowed
If you have 50,000 or more variants/SKUs in your store, you’re subject to Shopify daily rate limit: 1,000 variants/SKUs per day. If you’re on the Shopify Plus plan, then the limit doesn’t apply to you. For a product, you can create up to 100 variants/SKUs. If you exceed the maximum number of variants allowed in Shopify, the product cannot be synced to your store. Under this condition, you must separate the product into two or more products to sync to your Shopify store.
Stores with 50000 or more variants are subject to a daily rate limit for uploading variants by using an app or CSV file import. You can add up to 1000 new variants in a day before the limit is reached. If you exceed this limit, then an error is displayed and you need to wait 24 hours to add products to your store again. Plus stores are exempt from this limit.
Click here to learn more about the rules of the variant on Shopify.
2- Collections show “No Data”
When you try to sync products to your store but there is no collection data for you to choose from. To solve this problem, you should go to your Shopify store admin to change the Collection type from Automated to Manual.
3- The status of your synced products is Inactive
Go to your Dashboard＞Stores, find your Shopify store, and then click the content under Synced designs to find it,
If the status of your synced designs is Inactive, change it to Active then it will show in your storefront successfully.
To avoid this issue happens again, we suggest you allow all synced designs from our site to your store to publish automatically in your store. Go to Stores-> Settings to complete this setup as follows.
4- Delete products from my Shopify and can’t sync them again
When you delete a product from your Shopify admin page, you have to delete the previous sync record from POPCUSTOMS as well.
Then you can go to My Designs to find this product to resync it again to your Shopify store.
Q: Why some products are not covered by the fulfillment guarantee?
These products could be new arrivals and yet to be tested for maximum production or there could be an issue with the product which makes the fulfillment time unstable.
Q: Will the fulfillment guarantee be subject to change?
Yes, we may adapt our fulfillment guarantee in the event of unforeseen circumstances, e.g. machine damage, material issues, the government shutdown, virus concerns, or product availability.
Regardless of what happens, we’ll always aim to reduce the fulfillment time to the shortest to make our customers happy.
Notifications of Production and Shipment in 2023 Labor Day holiday!
Dear Customer&Designers,
We sincerely thank you for your continuous support and trust in our website. Due to the upcoming Labor Day holiday, there will be a 3 days delay in the production and shipment of our products. We sincerely apologize for any inconvenience this may have caused.
Please note that there is a long production delay for jewelry and cycling clothing, so if you place an order for these products please be aware of the production time.
Because of the long lead time of FedEx, we recommend that if you want to choose express delivery, please choose DHL.
Our entire staff will do their best to ensure that your order can be processed and shipped as soon as possible.
We guarantee that we will strengthen our production planning and logistics management, to minimize the impact of any delay on your order. Our customer service team is always available to help with any questions or concerns you may have.(business@popcustoms.com)
Thank you again for your understanding and support.
STAY IN TOUCH!
WhatsAPP: May  +86 15905998229
Q: Where will my refund be sent to?
Generally, your refund will be sent to your Wallet on POPCUSTOMS, you can contact us to withdraw your balance at any time.
Q: If I have multiple products in my order, which fulfillment guarantee time applies?
The longest fulfillment time of your products will be applied to the entire order.
Q: Will adding branding options affect the fulfillment guarantee time?
Nope. Unless you have specific requirements for the orders, such as taking photos or recording videos before shipment.