Author Archives: en
Q: How to create a shipping profile for POPCUSTOMS products on Etsy?
You can set up calculated shipping on Etsy only when you ship from the US or Canada. However, POPCUSTOMS ships items from China. Under this condition, the calculated shipping settings do not work for our products.
If you choose POPCUSTOMS as one of your suppliers, we suggest you create an exclusive shipping profile for our products. Here is the guide below,
Step 1: Create shipping profile
Step 2: Fill in shipping details
Step 3: Name the profile and save
Step 1: Create shipping profile
Log in to your Etsy account, go to the Shop Manager -> Settings -> Shipping settings -> Create profile.
Step 2: Fill in shipping details
Fill in the requested shipping information, for example,
1- Country of origin: China
2- Original postal code: 362200
3- Processing time: You can find the production time for each product on popcustoms.com
4- Standard shipping: You can provide different Standard shipping options to different destination countries. You can set “Free Shipping” or “$xx for the first item” and “$xx for the additional items”. You can download our shipping fees for reference here https://popcustoms.com/shipping
5- Everywhere else: If you do not find the corresponding shipping services in the options, you can choose Other and enter the delivery time and shipping fees manually.
6- Add a shipping upgrade: You can also add options for shipping upgrades so that the buyers can choose a faster shipping method.
Step 3: Name the profile and save
Name this profile properly so you can distinguish it from your other shipping files created for your other suppliers. Save it to use, that’s all.
You can find all the shipping profiles you created here, you can edit or duplicate them if needed.
Q: Can different branding options be applied to all products?
Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,
1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.
2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.
3) As to the Gift card, it suits all general orders.
Q: Can I “Copy” an existing design into another product to avoide design from scratch?
Yes, sure. After you complete a design of one product and save it, stay on the page and click the Products button above to select a new product.
Then you’ll find the original image of your previous design is kept and you get a new product with this same design!
By the way, our Bulk Mock-ups Generator can help you create several products by using different images at once. Try it out!
Q: What about stock and handling fees for your warehouse service?
To support your brand business, we don’t charge stock and handling fees so far. Any changes will let you know in the future.
Q: Where to find my synced designs and edit them?
Go to Dashboard -> Stores to find your connected store first and then click Synced designs to find the design to edit. Let’s take Shopify as an example,
Click the button Edit on ShopifyApp or the button Edit to edit the product’s information.
Note: All changes will be updated in your store.
Q: Can I return inventory products?
Nope. However, if your inventory products have quality issues, we’ll provide a replacement or refund for free. Any questions, please contact us at warehouse@popcustoms.com.
Q: How to install the Luggage Cover for a suitcase?
Q: How do I add my billing information to my order invoice on your website?
You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.
Here is an invoice sample for your reference,
