Author Archives: en

Q: How do I add my billing information to my order invoice on your website?

You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.

Here is an invoice sample for your reference,

Invoice Sample

Q: How to add your products to my Etsy existing listing?

If you has one product listing published in your Etsy store front, and you would like to add different designs options of the same product to this existing listing, please follow the steps below,

Step 1: Create products

Step 2: Sync to Etsy in draft

Step 3: Create the option on Etsy

Step 4: Add the SKUs and change

Step 1: Create products

Create the product in POPCUSTOMS.

Step 2: Sync to Etsy in draft

Sync it to Etsy in the draft / not publish. But make sure that this product is in Active status in your POPCUSTOMS account. Go to Dashboard ＞Stores to find your connected Etsy store, click the content under Synced designs to find the product, and change the status to active.

Step 3: Create the option on Etsy

Create the option on Etsy. Let’s suppose you have an existing product listing A, you would like to add product B’s design options to A’s listing. Go to your Etsy store, find product A and click the title of the product.

Scroll down to find the Variations of Product A and click Edit variations, name the option, and click the Add button. Don’t forget to click the Update button when you add all options you need.

Step 4: Add the SKUs

Click the product B, click the title link of the product to find the SKUs. Copy and paste the SKU to the option as needed.

That’s it!

Q: What price is shown on the shipping label?

No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.

Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.

Q: Can I duplicate my existing designs on POPCUSTOMS?

Sure thing. You can duplicate your designs on POPCUSTOMS, edit the copy to change or add designs or make changes to selected variables (i.e. size, color, description, branding options).

Follow the steps below,

1- Go to Dashboard -> My Designs

2- Switch to List Mode

3- Click the Duplicate icon

4- Edit the design to update it or save it as a new one

5- Click Publish to change the selected variables

That’s all.