If our public Design-Plus products can’t meet your needs, you can create your own new Design-Plus products for personalization.
Pick a product to design first, and configure the design elements to make them personalizable by your customers. Please watch these two videos below to learn more.
We currently help you to create new Design-Plus products for personalization without additional charges. Try it out now!
To ensure we can start working on your orders as soon as they come in, add a billing method so we can charge you for order fulfillment.
Please go to Dashboard -> Stores -> Settings to find the Billing method settings, choose Immediate automatic deduction, and add your credit or debit card.
Note: If you have balances in your POPCUSTOMS Wallet, we’ll deduct the order amount from your Wallet first. If it is not enough, we’ll then deduct the rest of the amount from the bound credit/debit card.
That’s all!
Once your inventory order is submitted, you can’t modify the information about products.
Since we don’t know the quantity and types of your warehouse order until you place it, we can’t give an estimated fulfillment time for your reference. However, you’ll receive an email from us once we complete it.
When you sync designs from POPCUTOMS to your Amazon store to sell, there is some need-to-know information:
① Some footwear is prone to infringement, please use them with caution.
② Change the product’s title, description, A+, etc. to make it different from that of POPCUSTOMS to avoid the risk of product association.
There are many sellers who run multiple stores on Amazon. If the products sold are basically the same in terms of categories, pictures, descriptions, operating practices, and other factors, then Amazon will most likely consider that there is an association between these accounts, and once the association is determined by Amazon, some listings will be forced to be taken down. If your account is unfortunately blocked, then you can submit your seller account information to Amazon through an appeal to prove that you are not selling the same products on multiple accounts.
If your online store is temporarily closed, you can store your inventory order in our warehouse. If you have a local warehouse, we can also ship it to your local warehouse address if needed.
Etsy has Seller Protection that covers unlimited lost packages each year. Under this condition, you can suggest your buyers file a complaint with Etsy. Etsy will help deal with it and respond with the tracking number to the buyer, showing you are not responsible and then actually refund the buyer and you keep your sales as well.
Please read the full details on the protection program.
Some requirements to qualify for the protection program,
1- The order must have been under $250 total, it must have been shipped and scanned in on time, and tracking details* must have been entered at the time the order was marked complete. You must also have your policies (returns, cancelations, etc) completely filled out. Additionally, your shop cannot be in violation of Etsy’s policies.
If the order totals $250 or more, you will need to rely on your own insurance to cover loss or damage.
2- Please take your buyer through the normal procedures for a missing package, such as a missing mail search. After the order appears truly lost, encourage your buyer to open a case for “item not received.” Let them know that this is something Etsy has in place so neither the buyer nor the seller has to be out of pocket for a lost package!
If your buyer wants a replacement instead of a refund, you still need to walk them through this procedure to get a refund from Etsy, then they can place a new order with your shop for the replacement.
Hope this makes sense. Any questions, please feel free to contact us to clarify.