Since we don’t know the quantity and types of your warehouse order until you place it, we can’t give an estimated fulfillment time for your reference. However, you’ll receive an email from us once we complete it.
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Q: How to avoid issues when using POPCUSTOMS products and designs on my Amazon account?
When you sync designs from POPCUTOMS to your Amazon store to sell, there is some need-to-know information:
① Some footwear is prone to infringement, please use them with caution.
② Change the product’s title, description, A+, etc. to make it different from that of POPCUSTOMS to avoid the risk of product association.
There are many sellers who run multiple stores on Amazon. If the products sold are basically the same in terms of categories, pictures, descriptions, operating practices, and other factors, then Amazon will most likely consider that there is an association between these accounts, and once the association is determined by Amazon, some listings will be forced to be taken down. If your account is unfortunately blocked, then you can submit your seller account information to Amazon through an appeal to prove that you are not selling the same products on multiple accounts.
Q: What if my warehouse order is done but my online store is temporarily closed?
If your online store is temporarily closed, you can store your inventory order in our warehouse. If you have a local warehouse, we can also ship it to your local warehouse address if needed.
Q: How to sync personalized jewelry to your POPCOMMERCE store?
Q: What if the tracking shows delivered but my Etsy customers declare they don’t receive it?
Etsy has Seller Protection that covers unlimited lost packages each year. Under this condition, you can suggest your buyers file a complaint with Etsy. Etsy will help deal with it and respond with the tracking number to the buyer, showing you are not responsible and then actually refund the buyer and you keep your sales as well.
Please read the full details on the protection program.
Some requirements to qualify for the protection program,
1- The order must have been under $250 total, it must have been shipped and scanned in on time, and tracking details* must have been entered at the time the order was marked complete. You must also have your policies (returns, cancelations, etc) completely filled out. Additionally, your shop cannot be in violation of Etsy’s policies.
If the order totals $250 or more, you will need to rely on your own insurance to cover loss or damage.
2- Please take your buyer through the normal procedures for a missing package, such as a missing mail search. After the order appears truly lost, encourage your buyer to open a case for “item not received.” Let them know that this is something Etsy has in place so neither the buyer nor the seller has to be out of pocket for a lost package!
If your buyer wants a replacement instead of a refund, you still need to walk them through this procedure to get a refund from Etsy, then they can place a new order with your shop for the replacement.
Hope this makes sense. Any questions, please feel free to contact us to clarify.