We’ve made sending greeting cards even easier with automatic recipientās name replacement.
Now, you can create a special greeting card design with a placeholder (like “customer”) and we’ll automatically replace it with the recipient’s name from your order details, you can review it easily!
Weāre excited to share some updates that will simplify your order process and enhance the service we provide to you. Starting February 25th, weāre introducing a new pricing and shipping calculation method:
1. Ā Simplified Pricing Display for US Orders
Product prices will be simplified and displayed as a single price that includes shipping cost (to the US), streamlining the calculation process. No action required on your existing pricing and shipping settings.
For non-US markets: Your existing pricing and shipping settings will remain the same, so no changes are needed.
2. Streamlined Bulk Order Process
We’ll now display single-unit pricing by default. Special discounts apply for:
First, our Personalized Wearable Hooded Blanket is back in stock and ready for you to design and fulfill for your orders. This cozy, customizable blanket is perfect for Valentineās Day! Simply upload your designs, and weāll handle the restāproducing and shipping directly to your customers.
Also, to kick off the new year, weāve updated our logo to better reflect our brandās evolution. We look forward to growing and succeeding together in 2025!
As the Chinese New Year approaches, please note the following important details regarding order fulfillment and customer service:
Order Cut-off and Shipping:
Orders paid before January 19: We will make every effort to ship these orders before the holiday. However, some products may experience delays. For specific cut-off dates for each product, please visit the product details page of the respective items. (The specific cut-off dates.šššDetails)
Orders placed on or after January 19: Production and shipping will resume from February 3-6, once our factory reopens.
Friendly Reminder:
We recommend displaying this notice prominently on your website, as there may be delays in package delivery due to the holiday.
Office Holiday Schedule:
January 27 to February 5: Our office will operate in holiday mode. For urgent matters, please reach out to our online customer service team.
Customer Service Hours:
January 27 to February 7: Our online service will be available from 9:00 AM to 10:00 PM (GMT+8).
Shipping Information:
Shipping Providers: Will be on holiday from January 25 to February 5. Some shipping-related inquiries may experience delayed responses.
Thank you for your continued support throughout the year. We wish you a Happy Spring Festival filled with joy, prosperity, and good health!
Weāre excited to announce that after the peak season, weāve lowered our shipping costs following discussions with our shipping partners. This means lower costs for you, just as we move into the post-peak season!
The new, lowered shipping costs are already in effect, and we believe this change will positively impact your business’s profitability.
If this item is already listed in your store, please be sure to review its selling price and shipping fees. To avoid potential losses, we recommend adjusting your pricing accordingly.
We are actively working with the shipping companies to negotiate a more reasonable shipping rate and will keep you updated as soon as we have a solution.
We apologize for any inconvenience this may cause and thank you for your understanding.
As the year comes to a close, we want to take a moment to express our deepest gratitude for your trust, support, and collaboration throughout 2024. It has been a pleasure working with you, and we look forward to continuing our partnership into the new year.
Wish you a Merry Christmas and a Happy New Year, filled with peace, joy, and prosperityļ¼
Please note that our New Year holiday will be on January 1st, our team and the shipping companies we working with will be off for only one day. Orders will continue to be processed as usual, with only a minor potential delay of up to one day.
Our customer service team will promptly assist you with any inquiries or concerns. We are committed to making sure that your experience with us continues to be smooth and efficient.
Thank you once again for your continued trust. Here’s to a successful 2025!
We are pleased to inform you that Orders Ship to Canada will start shipping this week. Please ask your customers to pay more attention to the Phone Call/ Front Door / Delivery Status.
Please note: 1: Returned Canada Orders will be shipped out today/ tomorrow. 2: Hold on Canada Orders will be produced and shipped out as usual. 3: If any Canada Orders is affected by delays caused by the Canada Post strike ask for a Refund , please inform us ASAP and we’ll refund the shipping costs. (preferably within this week)
Additionally, please be aware that our New Yearās holiday will be just one day, and it will not have a significant impact on our order fulfillment process. You can still place orders as usual.
Thank you for your understanding and continued support.
While the US/EU sizes remain unchanged, the cm measurements have been adjusted. Considering these clogs are lined with fur, the original measurements might result in a less comfortable fit for some buyers. To address this, we have made adjustments to ensure a better fit.
If you have synced these products to your store, please update the size chart in your store accordingly to ensure your customers have the correct information for their purchase.
Thank you for your prompt attention to this matter.
Please be advised that we do not support the production of any products with infringing designs or logos. If you submit an order with such designs, we will notify you before production begins to cancel the order and will process a refund.
In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs.Ā Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.
If you choose to use your own shipping account, we can proceed with production. However, any copyright-related issues, including customs complications, will be your responsibility.
Additionally, we would like to inform you that the Canada Post strike ended on December 17. However, shipping carriers are still arranging and adjusting flights. We anticipate resuming shipments to Canada by December 21, and previously held orders will be graduallyshipped out.
We kindly ask for your understanding and cooperation in ensuring that all designs and logos comply with copyright laws. Thank you for your attention to this important matter.
