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POPCUSTOMS Policy on Copyrighted Designs and Logos

At POPCUSTOMS, we are committed to adhering to copyright laws and ethical business practices. In order to maintain compliance and protect the interests of our customers and business, we have outlined the following guidelines regarding copyright designs and logos:

A. No Support for Copyrighted Orders

We do not support the fulfillment of orders that involve copyrighted designs or logos. Additionally, we do not encourage users to create or upload copyrighted content on our platform. If we detect a copyrighted order before production, we will notify you to cancel the order and will process a full refund.

B. Responsibility for Undetected Copyrighted Orders

In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs. Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.

C. Use of Your Own Shipping Account

If you have your own shipping account, we can fulfill and ship copyright-related orders using your shipping account. Please note, however, that using your own shipping account means you are responsible for any potential copyright-related issues, including customs problems, which rests with you.

We kindly ask all customers to respect intellectual property laws and to be mindful of the potential legal risks when placing orders involving copyrighted content. Thank you for your understanding and cooperation.

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

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Q: How do I use my own domain name to my POPCOMMERCE store?

When you use our POPCOMMERCE service to set up your own store, the domain name will be [your store name].popcustoms.me by default.

To use your own domain name, please go to the domain name service provider in which you purchased the domain name, set up your domain name DNS; Create a CNAME record, the Hostname is @ (try * if @ doesn’t work), and the value is popcustoms.shop

Here is an example of DNS and CNAME settings for domains purchased from Google,

Click Save then you’ll see the page below,

If you don’t know how to complete it, please contact your domain provider to ask for help. Here are some guidelines from some well-known domain providers for your reference,

After completing the settings as requested, you can purchase our premium service and then we’ll help activate your store with the new domain name within 24 hours.

That’s all.

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