Author Archives: en

📢❗2024 Chinese National Day Holiday Notice

Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage

We’re using web 3D technology which has some requirements on users’ computers. Here is the troubleshooting guide:

1, Please make sure you’re using the latest Google Chrome browser. If it’s the latest one, you won’t see the warning below.

If an upgrade doesn’t work, read on.

2, Please check the other mockups of the product and see if they have the same problem, such as designs not showing up or delays.

If the other mockups work, please report to us with the product URL.

3, Please check the other products and see if they have the same problem.

If it works for the other products, please report to us with the troublesome product URL.

4, Please visit chrome://gpu, and make sure “Rasterization: Hardware accelerated on all pages” and “WebGL: Hardware accelerated”, it’d be better if “WebGL2: Hardware accelerated”. To enable “Rasterization”, please visit “chrome://flags/”, enable “GPU rasterization” and restart the browser.

This is an example of settings that will work with our design maker,

If it’s still not working, please try popcustoms.com with other devices, even an iPad.

Hope you understand.

📢Mid-Autumn Festival Holiday Notice

Q: When deleting a saved custom mockup template, does it affect the corresponding mockups that have already been applied to the product?

Yes. If you delete your custom mockup template, then the corresponding mockups that have been created and applied to the product will be deleted as well. But the original mockups will be kept.

Q: Where can I access the Mockup Editor?

1. Pick a product to design and you’ll see the Custom mockups button after saving your design.

2. Go to Dashboard – My Designs – Mockup Templates – Add new templates

3. Go to Dashboard – My Designs – ⁝ – Custom mockups

4. Go to Dashboard – My Designs to find the design, click the photo of the design and go to the design detail page.

Click ⁝ to find Custom mockups button to get started.

Q: If I update the branding, will the branding on the created and saved mockup templates be synchronized and updated?

If you have added your branding items to your custom mockups, for example, a greeting card with promotion info, you have to edit the branding in the mockup manually once you make any changes to the branding.