Category Archives: Announcement

‼️Important Size Chart Update for Winter Clogs

Dear Partners,

We would like to inform you of an important update regarding the size chart for our Adults Black Warm House Clog Winter Fur Lined Garden Slippers and Adults White Warm House Clog Winter Fur Lined Garden Slippers.

While the US/EU sizes remain unchanged, the cm measurements have been adjusted. Considering these clogs are lined with fur, the original measurements might result in a less comfortable fit for some buyers. To address this, we have made adjustments to ensure a better fit.

If you have synced these products to your store, please update the size chart in your store accordingly to ensure your customers have the correct information for their purchase.

Thank you for your prompt attention to this matter.

Stay in touch!
business@popcustoms.com

❗❗Important Notice on Copyrighted Designs & Logos and Canada Post Update

Dear Partners,

Please be advised that we do not support the production of any products with infringing designs or logos. If you submit an order with such designs, we will notify you before production begins to cancel the order and will process a refund.

In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs. Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.

If you choose to use your own shipping account, we can proceed with production. However, any copyright-related issues, including customs complications, will be your responsibility.

Additionally, we would like to inform you that the Canada Post strike ended on December 17. However, shipping carriers are still arranging and adjusting flights. We anticipate resuming shipments to Canada by December 21, and previously held orders will be gradually shipped out.

We kindly ask for your understanding and cooperation in ensuring that all designs and logos comply with copyright laws. Thank you for your attention to this important matter.

For more details, please kindly read POPCUSTOMS Policy on Copyrighted Designs and Logos

Stay in Touch!
business@popcustoms.com

📢❗Important Shipping Update for Orders to Canada

Dear Friends/ Partners,

Due to the ongoing Canada Post strike, our preferred standard shipping method (Yanwen) will be unavailable, which may result in higher shipping costs for orders to Canada. Additionally, some addresses will require express shipping, which comes with additional fees. If your order is affected, we will reach out to you for confirmation before shipment.

With the holiday season approaching, we suggest you to plan ahead and place your orders early to avoid any potential shipping delay.

Thank you for your understanding during this time. We’re committed to keeping you informed and ensuring the best possible service. Should you have any questions or concerns, please don’t hesitate to contact us.

Stay in Touch!
business@popcustoms.com

📢❗Important Holiday Shipping and Rate Update

As the holiday season approaches, we want to help you plan ahead for your orders.

Shipping Cut-Off Dates for Christmas and New Year:

Christmas:

  • Standard Shipping: Place orders by December 7th
  • Express Shipping: Place orders by December 15th

New Year:

  • Standard Shipping: Place orders by December 12th
  • Express Shipping: Place orders by December 20th

Please note that our production schedules will remain unaffected during the Christmas and New Year periods. Your orders will be fulfilled promptly as usual.

Q4 Shipping Rate Adjustment:
Due to increased demand during the peak season, shipping companies have raised their shipping fees. Starting November 24th, shipping costs for all products on our website will increase by $2.2–$3.8, depending on the weight.

We suggest you to review the updated rates and adjust your store pricing accordingly to maintain your profit margins.

Thank you for your understanding and cooperation during this busy season. Stay ahead by planning your orders early!

Stay in Touch!
business@popcustoms.com

❗️❗️❄️Important Shipping Update: Weather-Related Delays

Dear Friends/ Partners,

Due to severe snowstorms impacting multiple states, shipping times(Express Shipping & Standard Shipping) for deliveries in the Central and Eastern U.S. are expected to be delayed by 3-7 days or longer. We appreciate your patience and understanding during this period.

Please note that our fulfillment services are not affected by this. Production and packaging+shipping out will continue as scheduled.

Stay safe, and we wish you and your loved ones well.

Any questions please feel free to reach out.

Best Regards,
business@popcustoms.com

🚀 New! 24-Hour Production Now Available!

Dear Friends/ Partners,

We’re thrilled to announce our new 24-Hour Production line, designed to help you get your orders out faster than ever. With reduced fulfillment times, your customers will experience quicker shipping, enhancing their satisfaction and boosting your business’s reputation.

Take advantage of this new service today and stay ahead in the competitive market!

Explore our 24-hour products now!

Stay tuned — we have more surprises and new products coming your way!

😊👀We Value Your Feedback!

Dear Partners,

We’re committed to improving our partnership with you and offering better services. Please take a moment to participate in our quick survey to help us optimize our offerings. Your input will guide us in enhancing our products and support.

[Take the survey now]

Plus, stay tuned for exclusive Q4 offers and the launch of 24-hour production to help you grow your business and boost sales.

Thank you for your continued collaboration – we look forward to your feedback!

Cheers!
business@popcustoms.com

📢❗Important Update: Some Shoes & Masks Product Discontinued + Exciting 24-Hour Production on the Horizon

Dear Friends/ Partners,

As of October 12, we will discontinue a selection of shoe and face mask products due to material limitations. Please review the full list of discontinued items in the provided link.

Discontinued Products 1012

But we’ve got great news!
To better support your business, we’ll launch a range of products with 24-hour production times, such as blankets, towels, and home décor items—perfect for quick fulfillment and boosting sales!

Stay ahead of the game and explore these new products to meet your customers’ demands faster than ever!

Don’t forget to check out our SPECIAL OFFERS, and let’s work together for a successful Q4!

Thank you for your continued support.

Cheers!
business@popcustoms.com

📢❗Important Update: Some Wood Décor Products Discontinued

Dear Partners,

We regret to inform you that, due to material shortages, we are discontinuing some of our wood décor products from our site.

Discontinued Products 1010

We understand this may impact your store, and we sincerely apologize for any inconvenience caused.

Exciting News:

We’re working on a new line of products that can be produced within 24 hours! This will help speed up your order fulfillment and give your customers an even better experience. Stay tuned for more details!

Let’s continue to collaborate for success this Q4 and help boost your profits.

Thank you for your continued trust and support!

Stay in touch!
business@popcustoms.com