Category Archives: Announcement

šŸš€šŸš€New Year, New Look & Back in Stock!

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Dear Partners/ Friends,

Weā€™re excited to share two updates with you!

First, our Personalized Wearable Hooded Blanket is back in stock and ready for you to design and fulfill for your orders. This cozy, customizable blanket is perfect for Valentineā€™s Day!
Simply upload your designs, and weā€™ll handle the restā€”producing and shipping directly to your customers.

Also, to kick off the new year, weā€™ve updated our logo to better reflect our brandā€™s evolution. We look forward to growing and succeeding together in 2025!

Explore our Valentineā€™s collection (Gift for HER/ Gift for HIM/ Gift for KIDS) to start creating the perfect products for your store!

Stay in touch!
business@popcustoms.com

šŸ§ØšŸ“¢POPCUSTOMS Chinese New Year Order Cut-Off Notice for 2025

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Dear Partners/ Friends,

As the Chinese New Year approaches, please note the following important details regarding order fulfillment and customer service:

Order Cut-off and Shipping:

  • Orders paid before January 19: We will make every effort to ship these orders before the holiday. However, some products may experience delays. For specific cut-off dates for each product, please visit the product details page of the respective items. (The specific cut-off dates.šŸ‘‰šŸ‘‰šŸ‘‰Details)
  • Orders placed on or after January 19: Production and shipping will resume from February 3-6, once our factory reopens.

Friendly Reminder:

We recommend displaying this notice prominently on your website, as there may be delays in package delivery due to the holiday.

Office Holiday Schedule:

  • January 27 to February 5: Our office will operate in holiday mode. For urgent matters, please reach out to our online customer service team.

Customer Service Hours:

  • January 27 to February 7: Our online service will be available from 9:00 AM to 10:00 PM (GMT+8).

Shipping Information:

  • Shipping Providers: Will be on holiday from January 25 to February 5. Some shipping-related inquiries may experience delayed responses.

Thank you for your continued support throughout the year. We wish you a Happy Spring Festival filled with joy, prosperity, and good health!

Best regards,
The POPCUSTOMS Team
business@popcustoms.com

šŸ“¢ā—Shipping Costs Have Been Reduced!

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Dear Partners,

Weā€™re excited to announce that after the peak season, weā€™ve lowered our shipping costs following discussions with our shipping partners. This means lower costs for you, just as we move into the post-peak season!

The new, lowered shipping costs are already in effect, and we believe this change will positively impact your business’s profitability.

Also, with Valentineā€™s Day around the corner, donā€™t miss our Special Valentineā€™s Discounts and check out our new Personalized Design options to add a unique touch to your products.

Thank you for your continued support. Feel free to reach out if you have any questions!

Stay in touch!
business@popcustoms.com

šŸ“¢ā—Important Notice: Shipping Cost Increase for L Size Leather Handbag

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Dear Friends / Partners,

We regret to inform you that, due to the large size of the L size New Version-Luxury Women PU Leather Handbag (as well as Twill Faux Leather Handbag and Top Grain Leather Handbag) , shipping costs have increased significantly. Starting today, the shipping cost for this product will rise by approximately $15.

If this item is already listed in your store, please be sure to review its selling price and shipping fees. To avoid potential losses, we recommend adjusting your pricing accordingly.

We are actively working with the shipping companies to negotiate a more reasonable shipping rate and will keep you updated as soon as we have a solution.

We apologize for any inconvenience this may cause and thank you for your understanding.

Stay In Touch,
business@popcustoms.com

šŸŒŸšŸŽ‰Thank You for an Amazing 2024 ā€“ Wishing You a Happy New Year!

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Dear Friends/ Partners,

As the year comes to a close, we want to take a moment to express our deepest gratitude for your trust, support, and collaboration throughout 2024. It has been a pleasure working with you, and we look forward to continuing our partnership into the new year.

Wish you a Merry Christmas and a Happy New Year, filled with peace, joy, and prosperityļ¼

Please note that our New Year holiday will be on January 1st, our team and the shipping companies we working with will be off for only one day. Orders will continue to be processed as usual, with only a minor potential delay of up to one day.

Our customer service team will promptly assist you with any inquiries or concerns. We are committed to making sure that your experience with us continues to be smooth and efficient.

Thank you once again for your continued trust. Here’s to a successful 2025!

Best regards,
POPCUSTOMS TEAM
business@popcustoms.com

šŸ“¢ā—Important Update: Orders to Canada Resuming This Week

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Dear Friends/ Partners,

We are pleased to inform you that Orders Ship to Canada will start shipping this week. Please ask your customers to pay more attention to the Phone Call/ Front Door / Delivery Status.

Please note:
1: Returned Canada Orders will be shipped out today/ tomorrow.
2: Hold on Canada Orders will be produced and shipped out as usual.
3: If any Canada Orders is affected by delays caused by the Canada Post strike ask for a Refund , please inform us ASAP and we’ll refund the shipping costs. (preferably within this week)

Additionally, please be aware that our New Yearā€™s holiday will be just one day, and it will not have a significant impact on our order fulfillment process. You can still place orders as usual.

Thank you for your understanding and continued support.

Merry Christmas and Happy New Year!

Best regards,
POPCUSTOMS TEAM
business@popcustoms.com

ā€¼ļøImportant Size Chart Update for Winter Clogs

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Dear Partners,

We would like to inform you of an important update regarding the size chart for our Adults Black Warm House Clog Winter Fur Lined Garden Slippers and Adults White Warm House Clog Winter Fur Lined Garden Slippers.

While the US/EU sizes remain unchanged, the cm measurements have been adjusted. Considering these clogs are lined with fur, the original measurements might result in a less comfortable fit for some buyers. To address this, we have made adjustments to ensure a better fit.

If you have synced these products to your store, please update the size chart in your store accordingly to ensure your customers have the correct information for their purchase.

Thank you for your prompt attention to this matter.

Stay in touch!
business@popcustoms.com

ā—ā—Important Notice on Copyrighted Designs & Logos and Canada Post Update

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Dear Partners,

Please be advised that we do not support the production of any products with infringing designs or logos. If you submit an order with such designs, we will notify you before production begins to cancel the order and will process a refund.

In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs.Ā Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.

If you choose to use your own shipping account, we can proceed with production. However, any copyright-related issues, including customs complications, will be your responsibility.

Additionally, we would like to inform you that the Canada Post strike ended on December 17. However, shipping carriers are still arranging and adjusting flights. We anticipate resuming shipments to Canada by December 21, and previously held orders will be gradually shipped out.

We kindly ask for your understanding and cooperation in ensuring that all designs and logos comply with copyright laws. Thank you for your attention to this important matter.

For more details, please kindly read POPCUSTOMS Policy on Copyrighted Designs and Logos

Stay in Touch!
business@popcustoms.com

šŸ“¢ā—Important Shipping Update for Orders to Canada

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Dear Friends/ Partners,

Due to the ongoing Canada Post strike, our preferred standard shipping method (Yanwen) will be unavailable, which may result in higher shipping costs for orders to Canada. Additionally, some addresses will require express shipping, which comes with additional fees. If your order is affected, we will reach out to you for confirmation before shipment.

With the holiday season approaching, we suggest you to plan ahead and place your orders early to avoid any potential shipping delay.

Thank you for your understanding during this time. Weā€™re committed to keeping you informed and ensuring the best possible service. Should you have any questions or concerns, please donā€™t hesitate to contact us.

Stay in Touch!
business@popcustoms.com

šŸ“¢ā—Important Holiday Shipping and Rate Update

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As the holiday season approaches, we want to help you plan ahead for your orders.

Shipping Cut-Off Dates for Christmas and New Year:

Christmas:

  • Standard Shipping: Place orders by December 7th
  • Express Shipping: Place orders by December 15th

New Year:

  • Standard Shipping: Place orders by December 12th
  • Express Shipping: Place orders by December 20th

Please note that our production schedules will remain unaffected during the Christmas and New Year periods. Your orders will be fulfilled promptly as usual.

Q4 Shipping Rate Adjustment:
Due to increased demand during the peak season, shipping companies have raised their shipping fees. Starting November 24th, shipping costs for all products on our website will increase by $2.2ā€“$3.8, depending on the weight.

We suggest you to review the updated rates and adjust your store pricing accordingly to maintain your profit margins.

Thank you for your understanding and cooperation during this busy season. Stay ahead by planning your orders early!

Stay in Touch!
business@popcustoms.com