Dear Partners,

We regret to inform you that due to material shortages, we’ve had to discontinue certain products from Sep 30th, including some swimwear, shower curtains, card holder, one car accessory, and arm sleeves.

We understand that these changes may affect your store, and we deeply apologize for any inconvenience caused.

Please kindly check the full list of discontinued items here

Discontinued Products 0930

We’re actively developing new products to better serve your business. In the meantime, don’t miss out our Special Offers!

Let’s work together to achieve mutual success in Q4 and help boost your profits.

Thank you for your continued trust and support.

Stay in touch!
business@popcustoms.com

Dear Friends,

The U.S. Customs and Border Protection (CBP) has issued new regulatory requirements regarding T86 clearance, effective October 3rd, 2024 (refer to the official notice: CBP Bulletin). To ensure compliance, all goods sent to or transiting through the US must provide the following information to avoid potential customs holds:

• Consignee Email
• Consignee Phone Number

Starting from October 1st, 2024, we will mark the Recipient’s Email and Phone Number as Required Fields. Please be informed.

These fields are required; otherwise, the order will fail to process. Please pay attention to any messages from us.

Please note that this is an international requirement. Please follow and make adjustment to your Stores /Shops.

Please kindly be aware that if there are any delivery issues, such as the package not reaching the recipient due to an incorrect phone number, we may not be able to take responsibility for the outcome.
Therefore, it is crucial to ensure that all contact information provided is accurate and up-to-date to avoid potential delays or issues with customs clearance.

Thank you for your understanding and cooperation!

Best regards,
business@popcustoms.com

Dear Customers,

We sincerely thank you for your continuous support and trust in POPCUSTOMS.

Please be informed of our holiday schedule:

Bags/Accessories/Home Products:
Closed on October 1st only. Production resumes normally on other days.

Footwear:
Clogs will be closed from October 1-5.
Other footwear production will be closed on October 1-2.

Apparel:
Closed from October 1-5.

Shipping:

• Standard Shipping: Closed on October 1-2.
• Express Shipping: Closed on October 1-6.

Notes:
For urgent orders, we recommend choosing standard shipping. Please expect a delay of 3-5 days.

During this period, you can still place orders as usual, and we will process them promptly.

If you need tracking numbers in advance, please contact us. Our customer service team will be on duty. Please leave us a message, and we will respond as soon as we see your inquiry. (Messenger/Facebook/lnstagram/business@popcustoms.com)

Our team will do everything possible to minimize any inconvenience caused by these delays. Thank you for your understanding!

STAY IN TOUCH!
business@popcustoms.com

Dear Customers and Partners,

We would like to inform you that due to the upcoming Mid-Autumn Festival holiday, our production schedule will be adjusted from September 15th to 17th. During this time, all production orders will experience a 3-day delay. There is a 3 day delay for both standard shipping and express shipping pickups. Please plan accordingly to avoid any inconvenience.

If you need an advance tracking number for your order, feel free to contact us at report@popcustoms.com, and we’ll assist you promptly.

Additionally, don’t miss out on our Happy Halloween Promotion! Enjoy 30% off as we celebrate the spooky season. Unwrap happiness with every gift—now is the perfect time to stock up on festive items for your store!

During this time, our customer service team will be on duty 24 hours, but there may be delays in response times. Your patience is appreciated! (Messenger/Facebook/lnstagram)

We appreciate your understanding and continued support. Thank you for your patience during the holiday period!

STAY IN TOUCH!
business@popcustoms.com

Considering the production time, we’ve made some updates to our hat collection! Some hats have been discontinued. Hats we offer now have faster production times and better quality. You will need to choose the new style you want and create your designs, as discontinued hat products with your previous designs can no longer be ordered.

Update to some Hat products (The products showing in this form will no longer produced)

You can easily find all our hat collection HERE!

We appreciate your understanding and are here to help with any questions!

Don’t miss out the summer discount!

Stay in touch!
business@popcustoms.com

Dear Partners,

We have recently updated the sizes for some of our apparel products.

Size Update0806

If you have synced these products from our site, please note that the sizes mentioned in the form that have been discontinued will no longer produce, so please make sure you delete the corresponding SKUs to ensure the smooth production of your order. For new sizes added, please manually add the corresponding SKUs to your store and update the size chart.

If you have synchronized a product in this form and you have not yet done any marketing. The fastest way is to remove this product from your store and re-sync it.

This adjustment is necessary to ensure smooth and accurate order processing for your future orders. Failure to update these may result in production issues.

Thank you for your understanding and cooperation. Stay tuned for more updates and new product launches!

Stay in touch!
business@popcustoms.com