Dear Sellers/Partners,

We’d like to inform you about some recent changes and updates to our products and shipping procedures:

📌Product Color Attributes/Template Changes: Please note that the color attributes and templates for the following product have been modified. Please update the renderings and color option for products that have been synced, along with any corresponding color names.

New Version-Luxury Women PU Leather Handbag

📌Enlarge Sizes Added: In response to numerous sellers’ requests, we’ve added enlarge sizes to some of our products. Be sure to check these additions to ensure you’re offering a comprehensive size choice to your customers.

1. Men’s All Over Print Staple T-Shirt (XS-6XL)
2. Men’s All Over Print Fitted Asian Size T-shirts (XS-6XL)
3. Men’s All Over Print Classic T-Shirt (S-5XL)
4. Men’s All Over Print Sleeveless Tank Top (S-5XL)
5. Men’s All Over Print Football Rugby Jersey (S-7XL)
6. Front & Back Printing Unisex Cotton Sweatshirt (S-4XL)
7. Unisex Front & Back Printing Cotton Hoodie (S-4XL)

📌Shipping Reminders: Shipping Reminders: Please note and inform your customers to not miss or pay more attention to the Phone /Messages from the Shipping company with the goods delivery! Please note that in such cases we may not be able to guarantee a full refund.

Your attention to these updates is greatly appreciated. Should you have any questions or concerns, don’t hesitate to reach out to our support team.

Best Regards,
POPCUSTOMS TEAM
business@popcustoms.com

Dear Customers and Partners,

We extend our gratitude for your ongoing support and trust in POPCUSTOMS.

Please be advised of our holiday schedule for the Tomb-Sweeping Day:

We are on vacation from April 4th to April 6th. During this time, our customer service team will be on duty 24 hours, but there may be delays in response times. Your patience is appreciated!

Orders can still be placed as usual, and we will process them on time.

Please note that our factory and shipping partners will also observe the holiday from April 4th to April 6th. Orders placed between March 30th and April 7th may experience delays of 2-3 days.

Rest assured, we will provide tracking numbers promptly upon request for order verification.

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. (Messenger/Facebook/lnstagram) We assure you that we will endeavor to minimize any inconvenience caused by these delays.

Thank you for your understanding and continued support.

STAY CONNECTED!

business@popcustoms.com

WhatsAPP / Tel : May +86 15905998229

Dear Customers / Partners,

We’ve simplified the use of Sotocool Designs:

Public Designs: Select any you prefered public designs and publish to your store; Or edit the public design to generate yours to sell!

Design-Plus: Discover the Design-Plus settings on the Personalization Test page to understand how to create personalized products using this feature.

Personalized Embroidery: Simple publish embroidery products to your store, allowing your customers to personalize. The embroidery effects can be seen in real time.

Personalized Jewelry: Personalized jewelry options will be available soon! Please stay tuned with us!

We look forward to your use and feedback. Any suggestions, please reach us at business@popcustoms.com to let us know.

Thank you for your support! Have a nice day!

Best Regards,
POPCUSTOMS TEAM

Dear Customers / Partners,

To enhance manufacturing processes and elevate product quality, certain footwear items are temporarily hidden.

Please rest assured that your designed products and synced products can still be ordered and fulfilled. If you need access to these footwear products, please contact our customer service team, we will help you.( Messenger / Facebook / lnstagram )

Hidden Products

We apologize for any inconvenience and appreciate your patience as we upgrade our processes to deliver an even better POPCUSTOMS experience. Your satisfaction is our priority, and we’re here to assist with any queries.
If you have any suggestions, please contact us. Your suggestions will help us do better. Thanks in advance!

Stay in touch!
business@popcustoms.com

Dear Customers / Partners,

Hope this message finds you well.

After careful consideration, we have decided to upgrade our footwear production to provide you with a better experience.
We would like to inform you that certain footwear products have been permanently removed from our inventory and will not be restocked.

Discontinued Products

We understand that this may affect your collections and appreciate your understanding as we work to improve our products.
Please browse our wide variety of products and stay tuned for exciting updates in the coming months. Thank you for your continued support.

If you have any suggestions, please contact our customer service team. Your suggestions will help us do better. Thanks in advance!( Messenger / Facebook / lnstagram )

Best Regards,
POPCUSTOMS TEAM
business@popcustoms.com

Dear Customers / Partners,

Hope this message finds you well.

We are sorry to inform you that we have had to temporarily discontinue production of our Embroider-on-Demand (EOD) and POD+EOD products because of the failure to achieve the perfectly desired embroidery effect and necessary design adjustments.

Existing products that have already been synced to your store from our website can still be ordered and we will fulfill your orders as usual. However, please note that you can not create or redesign new embroidery products.

We’re enhancing our embroidery production mode as —CUSTOMIZE & Personalization “Name /Logo” style for your better business promotion and sales, updating in a month.

Temporarily discontinued EOD products(Will be back in a month)

In addition, some shoes and car accessories products will be temporarily discontinued in 2 weeks due to material shortages and production quality concerns. We appreciate your understanding and please plan ahead if you have orders.

Products that will be temporarily discontinued after 2 weeks

We will notify you promptly when we plan to resume production and restock these products. Stay tuned with us, we will have new mockups and features soon.

Thank you for your understanding and continued support.

If you need any help, please feel free to contact us.( Messenger / Facebook / lnstagram )

Best regards,
POPCUSTOMS TEAM
business@popcustoms.com

Chinese New Year Holiday Timeframe

Dear Customers / Partners,

This is POPCUSTOMS and inform you about the CNY holiday timeframe, please note and confirm.

Both our team and the factories are going to have a holiday from February 9th to February 17th.

Orders placed from February 5th to February 17th will be delayed because of the 3-7 business days production time.

During this period of time , you can place orders (send order files) as normal, our customer service team will be on duty (you can call us if urgent things). We will arrange it so that your orders can be produced immediately when the factory starts working.

For any inquiries or assistance, please feel free to reach out to our customer service team.

Thank you so much for your trust and support throughout the past year.

May your businesses continue to thrive!

Best regards,
POPCUSTOMS TEAM

business@popcustoms.com
Manager: May Zhong (+ 86 15905998229)

Dear Partners/ Friends,

We strive to uphold the highest standards of quality and compliance in our products.

Because of policy changes, if you receive notification that certain Cups /Tumblers (Cup products) do not comply with your country’s regulations on bottles or materials, and you can’t provide valid proof, we recommend responsibly disposing of the package for compliance purposes.
Please rest assured, we understand the inconvenience and will promptly process a full refund for your order.

Your understanding and cooperation are highly appreciated as we work to maintain the integrity of our services. If you have any concerns or questions, please contact our customer support team for assistance. ( Messenger / Facebook / lnstagram )

STAY IN TOUCH!
business@popcustoms.com