If your order unfortunately takes longer than 48 hours to ship, you are also covered by our Fullfillment Guarantee policy. Learn more about our Fulfillment Guarantee
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Q: What happened if there’s an issue with my order?
Generally, our dedicated customer support team will handle all issues your orders may encounter. If necessary, you’ll be notified by us to help solve the issue.
Q: Will you add more products to the 24H catalog?
Sure thing. We aim at providing more products that can be fulfilled within 24 to 48 hours. Please stay tuned with us!
Q: How do I integrate your service with my online store?
We support integrate to famous e-Commerce platforms, such as Shopify, Etsy, Amazon, WooCommerce, BigCommerce, Ecwid by Lightspeed, Wix, Squarespace, and we also provide API integration. It is easy to integrate your store with us, all tutorials can be found here. Please feel free to contact us at business@popcustoms.com if you have any concerns.
Q: Do I have to pay for additional pattern embroidery when I request a free embroidery sample?
The additional pattern embroidery costs should be covered by you.
Ways to create your customizable products
Q: Is the price of the product discounted?
Nope. You’ll see the final discounted price for all items upon adding them to your cart. You can also contact us at warehouse@popcustoms to get more discounts if you have a very large order.
Q: I usually have my order shipped to my customers directly. Do you provide drop shipping services?
Yes, we provide both warehouse and drop shipping services for our sellers to choose from.
Q: Any extra fees?
Usually, you have to pay storage fees and handling fees. However, we don’t charge an additional surcharge except for the product and shipping costs to support your brand business.
Q: Do you ship to the United States or outside Canada?
Yes, you can check our shipping zones here.