Category Archives: Help Center

Q: How to get AI API Key for Your AI Services

You can use https://openrouter.ai/ as the provider of Your AI Service. But currently we support “Gemini 2.5 Flash Image Preview (Nano Banana)” model only to create your AI mockups. You’ll sign, buy credits and get api key from openrouter to use AI mockups at popcustoms.com.

Here is the step-by-step tutorial:

1, select gmail to sign in. It’ll sign you up if the account doesn’t exist.

2, grab api key

Profile (right top) -> Keys -> Create API Key

fill popcustoms as name and then hit create

copy and paste into popcustoms

3, back to openrouter, you’ll add credits to openrouter

an image is about $0.0395

4, Check the credit usage activities

5, for advanced users, you can bring your own keys into openrouter.

openrouter is using google AI studio and google vertext as providers of the Gemini 2.5 Flash Image Preview aka, nano banana.

You can get api key from google, and then paste into openrouter BYOK

What should I do if “sold out” appears after syncing my products to my Shopify store?

Please make sure the POPCUSTOMS fulfillment location has a valid shipping profile.

Go to Settings > Shipping and Delivery in your Shopify admin.

Choose “Use rates from another location”, or

Create new rates for the POPCUSTOMS location.

How to Set Up Shipping Rates?

For detailed instructions on setting up shipping rates, please refer to this article:
How to Set Up Shipping Rates

Logo Template Guide

What is the Logo Template?

This feature lets you create templates with your logo. Once applied to designs, all their images are automatically branded—no manual editing needed. It ensures consistent branding and greatly improves efficiency for large design catalogs.

How to Use it

1. From the left-side menu, select “My Designs.” Then, click the “Logo Templates” button in the top right corner to view the templates.

2. Click “Create Logo Template” to start creating your own logo template.

3. Design your logo on the canvas by uploading an image or adding text. When you’re finished, click the “Next” button to proceed.

4. On this page, you can adjust the logo’s position and size on the design rendering. To see how it looks on other designs, click the “Replace rendering” button. Click “Save” when you’re ready.

5. Enter a name for your logo template, then click “Confirm” to save it.

6. Once saved, you’ll be back on the list. Click “Bulk Apply” to quickly apply the logo to multiple designs.

7. Check the designs you want, then click the “Apply” button to apply the logo.

8. Check the design mock-up below. You’ll see the logo has been applied.

Q: How to send orders to POPCUSTOMS via API?

This tutorial is for users with programming skills who wish to push orders to POPCUSTOMS via API. Please note that the finished product must first be designed on POPCUSTOMS before proceeding.

Prerequisites:

  • Programming skills
  • A designed product ready on POPCUSTOMS

Steps:

  • Create and Add a POPStandard Store: Begin by creating and adding a POPStandard store within your POPCUSTOMS account.
  • Go to Store Settings and Obtain API Key: Navigate to the store settings of your newly created POPStandard store. Locate and retrieve the “api_key” and relevant documentation to proceed with the API integration.
  • Further Assistance: If you have any questions during this process, please feel free to contact us at business@popcustoms.com.

POPCUSTOMS Policy on Copyrighted Designs and Logos

At POPCUSTOMS, we are committed to adhering to copyright laws and ethical business practices. In order to maintain compliance and protect the interests of our customers and business, we have outlined the following guidelines regarding copyright designs and logos:

A. No Support for Copyrighted Orders

We do not support the fulfillment of orders that involve copyrighted designs or logos. Additionally, we do not encourage users to create or upload copyrighted content on our platform. If we detect a copyrighted order before production, we will notify you to cancel the order and will process a full refund.

B. Responsibility for Undetected Copyrighted Orders

In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs. Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.

C. Use of Your Own Shipping Account

If you have your own shipping account, we can fulfill and ship copyright-related orders using your shipping account. Please note, however, that using your own shipping account means you are responsible for any potential copyright-related issues, including customs problems, which rests with you.

We kindly ask all customers to respect intellectual property laws and to be mindful of the potential legal risks when placing orders involving copyrighted content. Thank you for your understanding and cooperation.

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

Q: How do I use my own domain name to my POPCOMMERCE store?

When you use our POPCOMMERCE service to set up your own store, the domain name will be [your store name].popcustoms.me by default.

To use your own domain name, please go to the domain name service provider in which you purchased the domain name, set up your domain name DNS; Create a CNAME record, the Hostname is @ (try * if @ doesn’t work), and the value is popcustoms.shop

Here is an example of DNS and CNAME settings for domains purchased from Google,

Click Save then you’ll see the page below,

If you don’t know how to complete it, please contact your domain provider to ask for help. Here are some guidelines from some well-known domain providers for your reference,

After completing the settings as requested, you can purchase our premium service and then we’ll help activate your store with the new domain name within 24 hours.

That’s all.

Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage

We’re using web 3D technology which has some requirements on users’ computers. Here is the troubleshooting guide:

1, Please make sure you’re using the latest Google Chrome browser. If it’s the latest one, you won’t see the warning below.

If an upgrade doesn’t work, read on.

2, Please check the other mockups of the product and see if they have the same problem, such as designs not showing up or delays.

If the other mockups work, please report to us with the product URL.

3, Please check the other products and see if they have the same problem.

If it works for the other products, please report to us with the troublesome product URL.

4, Please visit chrome://gpu, and make sure “Rasterization: Hardware accelerated on all pages” and “WebGL: Hardware accelerated”, it’d be better if “WebGL2: Hardware accelerated”. To enable “Rasterization”, please visit “chrome://flags/”, enable “GPU rasterization” and restart the browser.

This is an example of settings that will work with our design maker,

If it’s still not working, please try popcustoms.com with other devices, even an iPad.

Hope you understand.