Category Archives: Shopify

Q: How can I get a tracking number in advance?

Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.

To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.

Q: How to create a new Design-Plus product for personalization?

If our public Design-Plus products can’t meet your needs, you can create your own new Design-Plus products for personalization.

Pick a product to design first, and configure the design elements to make them personalizable by your customers. Please watch these two videos below to learn more.

We currently help you to create new Design-Plus products for personalization without additional charges. Try it out now!

Q: How do I set up a billing method for my store?

To ensure we can start working on your orders as soon as they come in, add a billing method so we can charge you for order fulfillment.

Please go to Dashboard -> Stores -> Settings to find the Billing method settings, choose Immediate automatic deduction, and add your credit or debit card.

Note: If you have balances in your POPCUSTOMS Wallet, we’ll deduct the order amount from your Wallet first. If it is not enough, we’ll then deduct the rest of the amount from the bound credit/debit card.

That’s all!

Q: How to sync products to my store?

If you want to sync our products to your store with one click, please follow the steps below to make it.

Step 1: Connect your store

Step 2: Design products

Step 3: Sync products to your store

 

Step 1: Connect your store

You should have a store on Shopify/ Etsy/ BigCommerce or Woocommerce first, then connect your store to POPCUSTOMS. 

*You can see the store integration tutorial here https://popcustoms.com/footer/how-it-works

Step 2: Design products

Select a product from our product page to design and save it.

Step 3: Sync products to your store

Go to My Designs to select designs, use Sync to Stores button to publish products, or click the Publish button to sync it.

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Note: If you have set many collections in your Shopify store admin but can’t find them here when syncing products, please check the collection type you set, it must be Automated type. Under this condition, please change the collection type to Manual then we can grab the collections data from your Shopify.