Category Archives: Etsy

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

Q: How to use Design-plus feature to allow your customers to personalize products in your Etsy storefront?

First of all, you will have to plan the design to decide which parts are open for personalization by customers. There are two design styles recommended: ①Replace Heads ②Replace Objects

How to Configure ‘Replace Heads’ Products and Sync to Your Etsy Store?

1 – Select a product you want to design, click ‘Upload & Crop Face‘ to upload images and save your design after you complete it.

2 – Click ‘Create Design-plus‘ on the design page, or go to ‘My designs‘ – ‘Design details‘ page, and click ‘Create Design-plus‘ to start configuration.

3 – Drag and drop images or texts from the left to the right to configure personalization areas. Dragging them to the right and placing them on the same row means that they will be replaced by the same image uploaded by your customers.

* On the left, you can choose to sort your design elements By Layer or By Content.

* Choose ‘Crop face’ to make sure the image uploaded by your customers will be automatically cropped to fit the design area perfectly.

4 – Upload a picture to test if the configuration result meets your need. Save it if you are satisfied with the test result.


5 – Publish it to your Etsy store, turn on the ‘Personalization’ button, and set it active for your customers to personalize.

How to Configure Replace ObjectProducts and Sync to Your Etsy Store?

1 – Select a product you want to design, click ‘Upload & Remove Background‘ to upload images and save your design after you complete it.

2 – Click ‘Create Design-plus‘ on the design page, or go to ‘My designs‘ – ‘Design details‘ page, and click ‘Create Design-plus‘ to start configuration.

3 – Drag and drop images or texts from the left to the right to configure personalization areas. Dragging them to the right and placing them on the same row means that they will be replaced by the same image uploaded by your customers.

* On the left, you can choose to sort your design elements By Layer or By Content.

* Choose ‘Remove background’ to make sure the background of the image uploaded by your customers will be automatically removed to fit the design area perfectly.

4 – Upload a photo to test if the configuration result meets your need. Save it if you are satisfied with the test result.

5 – Publish it to your Etsy store, turn on the ‘Personalization’ button, and set it active for your customers to personalize.

How To Order?

Your customers need to choose the attributes (size, color, etc.) and quantity they want to buy, type ‘Y’ in the personalization box, add to cart and checkout.

After they’ve purchased, the order will be synced to your POPCUSTOMS account. And they will receive an email within 1 hour with a link to the personalization page. They need to click on the link to personalize.

If they are satisfied with the preview, after they saved it, the design of the order on your POPCUSTOMS account will be replaced to their personalization design. At the same time, you will receive an email reminding you to pay for the order, after which we will start production and ship the product to your customers as soon as possible!

Q: How can I offer a variety of shoes with different colored shoelaces under one listing in my Etsy store?

We previously provide only black and white shoelace options, now we allow sellers to add different color shoelace options for shoes under one listing.

Follow the steps below to know how to make it happen!

Step 1: Choose a shoelace color

You are allowed to choose different shoelace colors for different colors of soles. For example, I choose a yellow shoelace and a red shoelace for low top canvas shoes. 

Click Save then you’ll see the mockup with the different color shoelaces.

Go to My Designs to find the shoes that you saved, and click Edit design to edit the color of the shoelace.

Change the color of the shoelace and click Save As New. In this way, you can create many shoes with different shoelace colors quickly and conveniently.

Step 2: Publish to your store

Go to My Designs, publish these shoes to your Etsy store one by one.

Then go to Stores – Synced designs, click Edit on Etsy, or go to your Etsy store to edit listing.

Click Manage Variations to delete original Color options and create new options in Etsy.

Add the shoelace color and sole color like “Black+color (all sizes…) / White+color (all sizes…)

Go to My Designs – Attribute, copy each sku from POPCUSTOMS and paste to the new option.

Finally, click Publish with changes, these shoes will be combined with different colored laces and sold in your Etsy store.

*Please kindly noted that your customer will receive the shoes with the lace color they chose.

Etsy Store Integration Tutorial

Note:

1. Please follow all the steps below to authorize.

2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized store.

Step 1: Sign up for a free account on POPCUSTOMS

Click the Sign up button in the right upper corner to sign up for a free account first.

Step 2: Authorize POPCUSTOMS Etsy application

① Go to Dashboard -> Stores and click the Connect button under Etsy to authorize the connection between your Etsy store and POPCUSTOMS account.

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② Log in with your Etsy account and click the “Grant access” button to authorize.

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Step3:Add products and publish them to your Etsy store

To accept orders and make money you need to publish products to your Etsy store. On POPCUTOMS, you can just click Products on the Dashboard page to design and add products conveniently.

Step 4: Complete the Store settings after connection, including

一. Basic settings

二. Sync settings: ① Currency; ② Estimated profit rate; ③ Product status

三. Shipping settings

四. Billing method settings

Click the guide to check.

That’s all!

Note: Your Etsy orders will now be automatically imported into POPCUSTOMS.

Q: How to make my orders charged from my credit card automatically when they come to POPCUSTOMS?

In order for your order to be automatically charged to the credit card you have added to our POPCUSTOMS and go directly into production after syncing in, you should set up the shipping matching correctly and add your credit card to our site. Please follow the steps below to set them up.

1. Shipping settings

Go to Dashboard -> Stores to find the store you connected to and click Settings to get started.

Choose ‘Set multiple shipping methods‘ to set up the matching between the rate name you set in your store and the shipping methods provided by us so that your orders are assigned a proper shipping method automatically when they come to our site.

For example, I provide Express, Standard, and Free shipping for my customers to choose from in my Shopify store.

I have to set up the shipping matching to make sure my Standard and Free shipping orders will be assigned to the most cost-effective Standard shipping methods of POPCUSTOMS, and so do my Express orders. Hence the settings should be as below,

2. Billing method settings

Let’s move forward to complete the billing method settings to add your credit card. You can choose ‘Immediate automatic deduction‘ or ‘Automatic deduction by POPCUSTOMS x hours later‘ to make the automatic deduction happens.

And then click ‘click here‘ to add your credit card information.

After completing these settings, don’t forget to click the Confirm button.

That’s all!

Q: How long does it take for a new Etsy order to come to POPCUSTOMS?

For technical reasons, Etsy won’t notify popcustoms.com of new orders therefore we’ll have to pull the orders on a regular interval.


We choose 1 hour as the interval and we might reduce the interval in the future.
If you want to pull orders immediately, please go to Dashboard -> Orders to pull the order manually right away.

Q: How to transfer your existing orders for products designed at other suppliers to POPCUSTOMS for production?

Are you looking for a new Print-on Demand supplier to fulfill your existing business, because:

  • You want a better margin?
  • You want a better fulfillment service to better match your business development?
  • You want more shipping options?
  • You want to reduce the number of pod platforms (for easier management) but still be able to provide a wide range of products?
  • You are troubled by the fact that the original platform out of stock?

Take a moment to get to know us, we can be your loyal and awesome partner!

Transfer order to be fulfilled by POPCUSTOMS,

  1. It is free, easy and fast to transfer when you get your order.
  2. You don’t need to change store’s listings, which is a huge help for products that already have top-ranking and reviews.
  3. When your sales reach a certain amount, you will get $50-$300 coupon for branding your existing orders.
  4. Free photography service for the first 10 orders.

Let’s take Etsy order as an example to record a video tutorial to show you how to make it step by step.

Firstly, please make sure you have connected your store with POPCUSTOMS.
If you have problems with the connection, please refer to our Integration Tutorial

STEP 1 – Click “go to dashboard” to open “Stores” page , click “settings” of the store, remove the tick – “Automatically remove orders which designs not created on POPCUSTOMS”, and click “Confirm” to save change. https://popcustoms.com/stores/

STEP 2 – Click “Orders” to Open “On hold” page, find the order needs to be connected.

STEP 3 – Click “Connect this design” – “Products” – search for the corresponding product, select attributes customer ordered and click “Connect and design”. Then, upload your images to design the product, click “Connect and design” on the top right to save. If you have already created this design before on POPCUSTOMS, please click “My designs” to select it.

△NOTE ①: The attributes cannot be changed after you designed, so please make sure you select the correct one before click “Connect and design”.

△NOTE ②: About “If you check the box, all orders of designs with the same SKU will also be automatically connected.” Let’s take an example to understand this rule: You receive an order with “14 inch School Backpack”, you created the design on POPCUSTOMS and it is assigned to an exclusive POPCUSTOMS SKU “7W0QQK2W-1”. Next time, if you receive another order with “14 inch School Backpack”, we will automatically connect this order with your finished design, so you will see it on “On hold” page, you just need to submit and pay.

STEP 4 – Check the product attributes again and click “Confirm connection” to select shipping method and pay the order.

That’s all. Interested in learning more? Contact us now!

Q: How to place a warehouse order and store it in POPCUSTOMS warehouse?

Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.

一. Create Warehouse Order

Head to Dashboard -> Warehouse -> Warehouse Orders -> Create Warehouse Order to place your warehouse order.

二. Choose Designs & Add to Warehouse Shopping Cart

Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.

三. Place Warehouse Order

Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.

Once you confirm everything, you can place your warehouse order.

Click here to place your first warehouse order now!

Something important to know:

① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.

② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.

Q: How to create a shipping profile for POPCUSTOMS products on Etsy?

You can set up calculated shipping on Etsy only when you ship from the US or Canada. However, POPCUSTOMS ships items from China. Under this condition, the calculated shipping settings do not work for our products.

If you choose POPCUSTOMS as one of your suppliers, we suggest you create an exclusive shipping profile for our products. Here is the guide below,

Step 1: Create shipping profile

Step 2: Fill in shipping details

Step 3: Name the profile and save

Step 1: Create shipping profile

Log in to your Etsy account, go to the Shop Manager -> Settings -> Shipping settings -> Create profile.

Step 2: Fill in shipping details

Fill in the requested shipping information, for example,

1- Country of origin: China

2- Original postal code: 362200

3- Processing time: You can find the production time for each product on popcustoms.com

4- Standard shipping: You can provide different Standard shipping options to different destination countries. You can set “Free Shipping” or “$xx for the first item” and “$xx for the additional items”. You can download our shipping fees for reference here https://popcustoms.com/shipping

5- Everywhere else: If you do not find the corresponding shipping services in the options, you can choose Other and enter the delivery time and shipping fees manually.

6- Add a shipping upgrade: You can also add options for shipping upgrades so that the buyers can choose a faster shipping method.

Step 3: Name the profile and save

Name this profile properly so you can distinguish it from your other shipping files created for your other suppliers. Save it to use, that’s all.

You can find all the shipping profiles you created here, you can edit or duplicate them if needed.

Q: Can different branding options be applied to all products?

Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,

1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.

2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.

3) As to the Gift card, it suits all general orders.