Category Archives: Etsy

Q: How do I add my billing information to my order invoice on your website?

You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.

Here is an invoice sample for your reference,

Invoice Sample

Q: How to edit my order after it comes into POPCUSTOMS?

After your orders come in, you are still able to edit the order’s information like the product’s size, color, quantity, and design. However, please be sure that the product of your order is,

1) your design instead of our Sotocool design;

2) active on our website;

3) designed after Aug. 1st, 2022

Please follow the steps below to know how to edit your order if needed.

Step 1: Find your order to edit

Go to Dashboard -> Orders -> On hold to find the orders synced from your store, click the order number to see the order details and click Edit order to continue.

Step 2: Edit the order

① Edit basic product information

You can change the color, size, and quantity of the order. If your customer customizes a name or a text, you will see the customized text in the Note place.

② Edit the design

Click the Replace button to redesign and replace this product with your customers’ customize info.

After adding the customized text, click the Replace button in the right upper corner to save and replace it.

③ Edit to add products to the order

When you occasionally need to add additional products to an order that has been synced to our site, click the Add product button to make it happen.

You can add products from My Designs or click Products to create a new product from scratch to add, you can also choose products from our Sotocool Designs.

Step 3: Save the changes and pay

Please don’t forget to click the Confirm button to save your changes and choose the shipping method again before you submit this order to pay.

That’s it!

Q: How to add your products to my Etsy existing listing?

If you has one product listing published in your Etsy store front, and you would like to add different designs options of the same product to this existing listing, please follow the steps below,

Step 1: Create products

Step 2: Sync to Etsy in draft

Step 3: Create the option on Etsy

Step 4: Add the SKUs and change

Step 1: Create products

Create the product in POPCUSTOMS.

Step 2: Sync to Etsy in draft

Sync it to Etsy in the draft / not publish. But make sure that this product is in Active status in your POPCUSTOMS account. Go to Dashboard ＞Stores to find your connected Etsy store, click the content under Synced designs to find the product, and change the status to active.

Step 3: Create the option on Etsy

Create the option on Etsy. Let’s suppose you have an existing product listing A, you would like to add product B’s design options to A’s listing. Go to your Etsy store, find product A and click the title of the product.

Scroll down to find the Variations of Product A and click Edit variations, name the option, and click the Add button. Don’t forget to click the Update button when you add all options you need.

Step 4: Add the SKUs

Click the product B, click the title link of the product to find the SKUs. Copy and paste the SKU to the option as needed.

That’s it!

Q: What price is shown on the shipping label?

No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.

Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.

Q: Can I duplicate my existing designs on POPCUSTOMS?

Sure thing. You can duplicate your designs on POPCUSTOMS, edit the copy to change or add designs or make changes to selected variables (i.e. size, color, description, branding options).

Follow the steps below,

1- Go to Dashboard -> My Designs

2- Switch to List Mode

3- Click the Duplicate icon

4- Edit the design to update it or save it as a new one

5- Click Publish to change the selected variables

That’s all.

Q: How can I get a tracking number in advance?

Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.

To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.

Q: How do I set up a billing method for my store?

To ensure we can start working on your orders as soon as they come in, add a billing method so we can charge you for order fulfillment.

Please go to Dashboard -> Stores -> Settings to find the Billing method settings, choose Immediate automatic deduction, and add your credit or debit card.

Note: If you have balances in your POPCUSTOMS Wallet, we’ll deduct the order amount from your Wallet first. If it is not enough, we’ll then deduct the rest of the amount from the bound credit/debit card.

That’s all!