Category Archives: Etsy

Q: How to sync products to my store?

If you want to sync our products to your store with one click, please follow the steps below to make it.

Step 1: Connect your store

Step 2: Design products

Step 3: Sync products to your store

 

Step 1: Connect your store

You should have a store on Shopify/ Etsy/ BigCommerce or Woocommerce first, then connect your store to POPCUSTOMS. 

*You can see the store integration tutorial here https://popcustoms.com/footer/how-it-works

Step 2: Design products

Select a product from our product page to design and save it.

Step 3: Sync products to your store

Go to My Designs to select designs, use Sync to Stores button to publish products, or click the Publish button to sync it.

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Note: If you have set many collections in your Shopify store admin but can’t find them here when syncing products, please check the collection type you set, it must be Automated type. Under this condition, please change the collection type to Manual then we can grab the collections data from your Shopify.

Q: How to deal with Your Etsy personalization order in POPCUSTOMS?

This video will guide you through how to process an order received from your Etsy store and submit it to POPCUSTOMS for production.

On Etsy, you can help your customer personalize items by turning on Personalization from the listing page.

In our last Product Syncing video (How to sync POD products to your Etsy store in POPCUSTOMS), we uploaded a L zipper purse to the Etsy store.

Now, let’s log in, click “Dashboard” – “Orders” – and “On hold”, you can see all the new orders you have received.

This is a personalization order and the customer would like to add the text “test” to the designed purse. 

Let’s click “Detail” to see all the information about this order. 

Then, click “Redesign” to modify it. If your customer wants to not only add text like a name, but also sent you a picture, you can unload here to make changes. 

Click “Update” when you are satisfied with the new mockup. 

Click “Confirm” if the attributes are correct. 

Click “Modify address”, here you can choose the shipping method.   

Click “Confirm” – “Back” to submit the order.  

You will find the submitted order in the “Unpaid”, click “Pay Order” to choose payment methods from Paypal, Stripe and Wallet. 

That’s it! This order will be submitted to POPCUSTOMS production system. Once shipped, you will be able to copy the tracking number on “Orders”. The tracking number will be synced to your Etsy store as well.

Q: What if the tracking shows delivered but my Etsy customers declare they don’t receive it?

Etsy has Seller Protection that covers unlimited lost packages each year. Under this condition, you can suggest your buyers file a complaint with Etsy. Etsy will help deal with it and respond with the tracking number to the buyer, showing you are not responsible and then actually refund the buyer and you keep your sales as well.

Please read the full details on the protection program.

Some requirements to qualify for the protection program,

1- The order must have been under $250 total, it must have been shipped and scanned in on time, and tracking details* must have been entered at the time the order was marked complete. You must also have your policies (returns, cancelations, etc) completely filled out. Additionally, your shop cannot be in violation of Etsy’s policies.

If the order totals $250 or more, you will need to rely on your own insurance to cover loss or damage.

2- Please take your buyer through the normal procedures for a missing package, such as a missing mail search. After the order appears truly lost, encourage your buyer to open a case for “item not received.” Let them know that this is something Etsy has in place so neither the buyer nor the seller has to be out of pocket for a lost package!

If your buyer wants a replacement instead of a refund, you still need to walk them through this procedure to get a refund from Etsy, then they can place a new order with your shop for the replacement.

Hope this makes sense. Any questions, please feel free to contact us to clarify.