Category Archives: WooCommerce

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

Q: Can I sync products with Men and Women’s sizes to one listing in my store?

Yes, you can. Using our products combination feature, you can sync different sizes of the same product under one product listing to your store.

First, go to your Dashboard -> My Designs to find the product that you want to combine and sync to your store.

Second, sync the combined designs to your store.

That’s all!

Q: How to make my orders charged from my credit card automatically when they come to POPCUSTOMS?

In order for your order to be automatically charged to the credit card you have added to our POPCUSTOMS and go directly into production after syncing in, you should set up the shipping matching correctly and add your credit card to our site. Please follow the steps below to set them up.

1. Shipping settings

Go to Dashboard -> Stores to find the store you connected to and click Settings to get started.

Choose ‘Set multiple shipping methods‘ to set up the matching between the rate name you set in your store and the shipping methods provided by us so that your orders are assigned a proper shipping method automatically when they come to our site.

For example, I provide Express, Standard, and Free shipping for my customers to choose from in my Shopify store.

I have to set up the shipping matching to make sure my Standard and Free shipping orders will be assigned to the most cost-effective Standard shipping methods of POPCUSTOMS, and so do my Express orders. Hence the settings should be as below,

2. Billing method settings

Let’s move forward to complete the billing method settings to add your credit card. You can choose ‘Immediate automatic deduction‘ or ‘Automatic deduction by POPCUSTOMS x hours later‘ to make the automatic deduction happens.

And then click ‘click here‘ to add your credit card information.

After completing these settings, don’t forget to click the Confirm button.

That’s all!

Q: How to transfer your existing orders for products designed at other suppliers to POPCUSTOMS for production?

Are you looking for a new Print-on Demand supplier to fulfill your existing business, because:

  • You want a better margin?
  • You want a better fulfillment service to better match your business development?
  • You want more shipping options?
  • You want to reduce the number of pod platforms (for easier management) but still be able to provide a wide range of products?
  • You are troubled by the fact that the original platform out of stock?

Take a moment to get to know us, we can be your loyal and awesome partner!

Transfer order to be fulfilled by POPCUSTOMS,

  1. It is free, easy and fast to transfer when you get your order.
  2. You don’t need to change store’s listings, which is a huge help for products that already have top-ranking and reviews.
  3. When your sales reach a certain amount, you will get $50-$300 coupon for branding your existing orders.
  4. Free photography service for the first 10 orders.

Let’s take Etsy order as an example to record a video tutorial to show you how to make it step by step.

Firstly, please make sure you have connected your store with POPCUSTOMS.
If you have problems with the connection, please refer to our Integration Tutorial

STEP 1 – Click “go to dashboard” to open “Stores” page , click “settings” of the store, remove the tick – “Automatically remove orders which designs not created on POPCUSTOMS”, and click “Confirm” to save change. https://popcustoms.com/stores/

STEP 2 – Click “Orders” to Open “On hold” page, find the order needs to be connected.

STEP 3 – Click “Connect this design” – “Products” – search for the corresponding product, select attributes customer ordered and click “Connect and design”. Then, upload your images to design the product, click “Connect and design” on the top right to save. If you have already created this design before on POPCUSTOMS, please click “My designs” to select it.

△NOTE ①: The attributes cannot be changed after you designed, so please make sure you select the correct one before click “Connect and design”.

△NOTE ②: About “If you check the box, all orders of designs with the same SKU will also be automatically connected.” Let’s take an example to understand this rule: You receive an order with “14 inch School Backpack”, you created the design on POPCUSTOMS and it is assigned to an exclusive POPCUSTOMS SKU “7W0QQK2W-1”. Next time, if you receive another order with “14 inch School Backpack”, we will automatically connect this order with your finished design, so you will see it on “On hold” page, you just need to submit and pay.

STEP 4 – Check the product attributes again and click “Confirm connection” to select shipping method and pay the order.

That’s all. Interested in learning more? Contact us now!

Q: How to set up the shipping for POPCUSTOMS products in my WooCommerce store?

Please note that you can use our live shipping rate for POPCUSTOMS products in your WooCommerce store. Let’s guide you to set up the shipping in the following instruction.

First of all, find the POPCUSTOMS in your WooCommerce Dashboard and click the button I’m a popcustoms.com user.

Then click WooCommerce Shipping Settings on this new page.

Make sure that all these three boxes are checked. And you can fill in a Shipping Fee Ratio to exchange the shipping fees from USD to other currencies you used in your store.

*For example, you use EUR currency, and the currency rate between USD and EUR is

1USD=0.93EUR

Then, you should fill in 0.93 in the Shipping Fee Ratio to make sure the shipping fee is correct in your store.

Finally, click the Save changes button to save it.

Something important to know:

We charge VAT for 27 EU countries, LU/MT/CY/DE/RO/AT/BG/EE/FR/SK/BE/CZ/LV/LT/NL/ES/IT/SI/IE/PL/PT/FI/GR/HR/DK/SE/HU. The

T/CY/DE/RO/AT/BG/EE/FR/SK/BE/CZ/LV/LT/NL/ES/IT/SI/IE/PL/PT/FI/GR/HR/DK/SE/HU. The

HU. The VAT is charged on the basis of the product’s retail price, and it is not listed individually but is included in the shipping fees in WooCommerce. In other words, the higher the retail price you set, the higher the shipping fees (VAT included) the customer should pay.

Q: How to place a warehouse order and store it in POPCUSTOMS warehouse?

Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.

一. Create Warehouse Order

Head to Dashboard -> Warehouse -> Warehouse Orders -> Create Warehouse Order to place your warehouse order.

二. Choose Designs & Add to Warehouse Shopping Cart

Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.

三. Place Warehouse Order

Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.

Once you confirm everything, you can place your warehouse order.

Click here to place your first warehouse order now!

Something important to know:

① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.

② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.

WooCommerce Store Integration Tutorial

Note:

1. Please follow all the steps below to authorize.

2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized one.

Step 1: Install POPCUSTOMS WordPress plugin

Log in to your WooCommerce account, click Plugins -> Add New, and search POPCUSTOMS to install the plugin.

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After installing, click Activate. Then you can find a POPCUSTOMS plugin added in the left column, click it and go to register at POPCUSTOMS.COM.

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Then you will be driven to POPCUSTOMS to sign up for a free account or to the Dashboard directly if you have signed up and logged in.

Step 6: Connect your WooCommerce to POPCUSTOMS

① Click Stores -> WooCommerce -> Connect to fill in your WooCommerce store domain and authorize the connection.

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② Click the “Approve” button to complete the authorization.

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Next step, we suggest you complete the store settings.

That’s all!

Note: Your WooCommerce orders will now be automatically imported into POPCUSTOMS.

Q: Can different branding options be applied to all products?

Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,

1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.

2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.

3) As to the Gift card, it suits all general orders.