You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.
Here is an invoice sample for your reference,
After your orders come in, you are still able to edit the order’s information like the product’s size, color, quantity, and design. However, please be sure that the product of your order is,
1) your design instead of our Sotocool design;
2) active on our website;
3) designed after Aug. 1st, 2022
Please follow the steps below to know how to edit your order if needed.
Step 1: Find your order to edit
Go to Dashboard -> Orders -> On hold to find the orders synced from your store, click the order number to see the order details and click Edit order to continue.
Step 2: Edit the order
① Edit basic product information
You can change the color, size, and quantity of the order. If your customer customizes a name or a text, you will see the customized text in the Note place.
② Edit the design
Click the Replace button to redesign and replace this product with your customers’ customize info.
After adding the customized text, click the Replace button in the right upper corner to save and replace it.
③ Edit to add products to the order
When you occasionally need to add additional products to an order that has been synced to our site, click the Add product button to make it happen.
You can add products from My Designs or click Products to create a new product from scratch to add, you can also choose products from our Sotocool Designs.
Step 3: Save the changes and pay
Please don’t forget to click the Confirm button to save your changes and choose the shipping method again before you submit this order to pay.
That’s it!
No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.
Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.
Sure thing. You can duplicate your designs on POPCUSTOMS, edit the copy to change or add designs or make changes to selected variables (i.e. size, color, description, branding options).
Follow the steps below,
1- Go to Dashboard -> My Designs
2- Switch to List Mode
3- Click the Duplicate icon
4- Edit the design to update it or save it as a new one
5- Click Publish to change the selected variables
That’s all.
Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.
To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.
一. 403 / 404 Errors
When you try to sync designs to your store but failed, the failure reason is shown below in the page “Store” -> “Synced designs”:
“HTTP request returned status code 403”
It occurs because your hosting provider prevents popcustoms.com from making requests to your store. To solve this problem, you should add our IP address 47.89.194.2 to the IP whitelist of Mod_Security or other security software. If you don’t know where to find the IP whitelist, please contact your hosting provider to ask for help.
for cloudflare users, you can follow the picture below.
Once IP added to whitelist, please click “Retry”. If the error still persists, please read on and contact us with the info mentioned below.
二. 500 / 503 / 504 / 524 Errors
If you sync designs to your WooCommerce store but fail, there comes up an error and state “There Has Been a Critical Error on Your Website” or other 5xx errors.
To solve this problem, please go to your WordPress Dashboard＞WooCommerce＞Status＞System status＞Get system report＞Copy for support to copy the information and provide it to us.
And then go to WooCommerce＞Status＞Logs to view and find the latest fatal-errors-2023-xx-xx log, copy and provide it to us.
Contact us at service@popcustoms.com to provide the information mentioned above, our IT support team, POP & WooCommerce project team members will help solve these problems asap.
三. Class-wp-image-editor/ Fatal Error
When this type of error comes out, it means there’s an error in generating product thumbnails. Because of the execution time limit of your system, the product thumbnails can not be generated within the time limit. Under this condition, there are three solutions,
Solution 1: Disable some thumbnail sizes with this plugin https://wordpress.org/plugins/disable-generate-thumbnails/ it will help speed up the generation.
Solution 2: Extend the execution time limit of your system. Try this plugin https://wordpress.org/plugins/wp-maximum-upload-file-size/ and it may help extend the time limit to 600 seconds.
Solution 3: Use Publish feature instead of Sync feature to sync products to your WooCommerce store so that you can just select 2-3 mockups to save the generation time.
四. “Out of Stock” & No Variations Error
This error happens because we provide too many mock-up pictures, WooCommerce can’t handle all of them. Under this condition, please follow the steps below to solve it.
① Head to the Dashboard -> Stores at POPCUSTOMS to find your connected WooCommerce store, click the Synced designs to find the product that failed to show correctly in your storefront, and delete it.
② Log into your WooCommerce to delete this product from your store as well, please go to the Trash to permanently delete it.
③ Go to POPCUSTOMS to publish this product to your WooCommerce store again, please don’t forget to delete some mock-ups in the final step so that the sync can be successful. Use the Publish button instead of Sync to stores button to sync products, and we don’t suggest you sync them in bulk.
To avoid this issue, please kindly always use our Publish button to sync products to your WooCommerce store. At the same time, we suggest you only choose 3 or fewer mock-ups in the final steps during publishing.
Thanks.
If our public Design-Plus products can’t meet your needs, you can create your own new Design-Plus products for personalization.
Pick a product to design first, and configure the design elements to make them personalizable by your customers. Please watch these two videos below to learn more.
We currently help you to create new Design-Plus products for personalization without additional charges. Try it out now!
To ensure we can start working on your orders as soon as they come in, add a billing method so we can charge you for order fulfillment.
Please go to Dashboard -> Stores -> Settings to find the Billing method settings, choose Immediate automatic deduction, and add your credit or debit card.
Note: If you have balances in your POPCUSTOMS Wallet, we’ll deduct the order amount from your Wallet first. If it is not enough, we’ll then deduct the rest of the amount from the bound credit/debit card.
That’s all!
If you want to sync our products to your store with one click, please follow the steps below to make it.
Step 1: Connect your store
Step 2: Design products
Step 3: Sync products to your store
Step 1: Connect your store
You should have a store on Shopify/ Etsy/ BigCommerce or Woocommerce first, then connect your store to POPCUSTOMS.
*You can see the store integration tutorial here https://popcustoms.com/footer/how-it-works
Step 2: Design products
Select a product from our product page to design and save it.
Step 3: Sync products to your store
Go to My Designs to select designs, use Sync to Stores button to publish products, or click the Publish button to sync it.
Note: If you have set many collections in your Shopify store admin but can’t find them here when syncing products, please check the collection type you set, it must be Automated type. Under this condition, please change the collection type to Manual then we can grab the collections data from your Shopify.
Once your inventory order is submitted, you can’t modify the information about products.