Category Archives: Wix

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

Wix Integration Tutorial

We are excited to announce that you can integrate your Wix store to sell with us now!

Follow the steps below to set up the integration between your Wix store and our POPCUSTOMS.

Step 1: Sign up on POPCUSTOMS

Step 2: Connect your Wix store

Step 3: Sync products to your store

Step 4: Sync orders to POPCUSTOMS in real-time

Step 1: Sign up on POPCUSTOMS

First of all, you should have accounts both on POPCUSTOMS and Wix. If you don’t have signed up for your account on POPCUSTOMS, please register with us now.

Step 2: Connect your Wix store

Log into your POPCUSTOMS account, go to Stores to find Wix, and click the Connect button to get started.

Choose a Wix store that you have to connect.

*Make sure that your Wix store is Published, if the status is Not Published, please go to publish it first.

Click Agree & Add and then you’ll be driven to our site, sign in and click Continue to move forward.

Click the black line to confirm the connection between your Wix store and POPCUSTOMS.

Step 3: Sync products to your store

Go to our product page to select products to design and sync them to your store.

Step 4: Sync orders to POPCUSTOMS in real-time

When your customers place orders from your store, the order will automatically come to our site in real time.

Something important to know:

  • When your orders are shipped out, we send an email to the recipient by default. The email will be sent on behalf of the seller’s store and will never contain any information about POPCUSTOMS. You can check the email template by clicking Wix admin -> Settings -> eCommerce Settings -> Order email notifications -> SHIPPING CONFIRMATION. You can also uncheck the box to turn it off so the email will not be sent to your customers, or click the Edit button to edit the email notification as needed.
  • Don’t support updating mock-ups; Support syncing combined products but not personalized products to Wix.
  • Previous Wix users should integrate your Wix store again so the product and orders can be automatically synced between your store and our site.

Q: How to place a warehouse order and store it in POPCUSTOMS warehouse?

Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.

一. Create Warehouse Order

Head to Dashboard -> Warehouse -> Warehouse Orders -> Create Warehouse Order to place your warehouse order.

二. Choose Designs & Add to Warehouse Shopping Cart

Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.

三. Place Warehouse Order

Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.

Once you confirm everything, you can place your warehouse order.

Click here to place your first warehouse order now!

Something important to know:

① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.

② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.

Q: Can different branding options be applied to all products?

Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,

1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.

2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.

3) As to the Gift card, it suits all general orders.

Q: What price is shown on the shipping label?

No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.

Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.

Q: Can I duplicate my existing designs on POPCUSTOMS?

Sure thing. You can duplicate your designs on POPCUSTOMS, edit the copy to change or add designs or make changes to selected variables (i.e. size, color, description, branding options).

Follow the steps below,

1- Go to Dashboard -> My Designs

2- Switch to List Mode

3- Click the Duplicate icon

4- Edit the design to update it or save it as a new one

5- Click Publish to change the selected variables

That’s all.