Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.
一. Create Warehouse Order
Head to Dashboard -> Warehouse -> Warehouse Orders->Create Warehouse Order to place your warehouse order.
二. Choose Designs & Add to Warehouse Shopping Cart
Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.
三. Place Warehouse Order
Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.
Once you confirm everything, you can place your warehouse order.
Click here to place your first warehouse order now!
Something important to know:
① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.
② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.
Currently, we can’t integrate into Amazon stores, but you can export your design info including images and descriptions from our website, fill them in your Amazon product template, and import them to Amazon.
Step 1: Create a custom store
Step 2: Download Product Template from Amazon
Step 3: Export designs from POPCUSTOMS
Step 4: Fill in Amazon Product Template & Upload
To sync products and place orders manually, create a custom store.
Step 1: Create a custom store
Click the Create button under Amazon to create an Amazon store, and name the store as needed. This store will be used when you import your Amazon orders.
Step 2: Download Product Template from Amazon
Go to your Amazon seller central to generate and download the product template you need.
Choose the marketplace of your Amazon store.
This product template file should be saved for use later.
Step 3: Export designs from POPCUSTOMS
After completing your designs, you can go to Dashboard -> My Designs to find and select them, and click Bulk actions ->Download mockups to download product data.
Step 4: Fill in Amazon Product Template & Upload
Copy descriptions, images, and SKUs from the downloaded product data file at POPCUSTOMS and paste them to the product template downloaded from Amazon.
*Since we use SKUs to match products when producing, we suggest you use our SKUs and don’t make any changes.
Finally, upload the product template to Amazon
That’s all!
*Click here to learn how to import your Amazon orders to us for fulfillment.
Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,
1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.
2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.
3) As to the Gift card, it suits all general orders.
Nope. However, if your inventory products have quality issues, we’ll provide a replacement or refund for free. Any questions, please contact us at warehouse@popcustoms.com.
You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.
Want POPCUSTOMS to produce your Amazon custom orders? You should,
Step 1: Create an Amazon store
Step 2: Upload the font file
Step 3: Download the order report from Amazon
Step 4: Modify SKU
Step 5: Import to POPCUSTOMS
Please follow the steps below to import your Amazon customs orders to POPCUSTOMS.
Step 1: Create an Amazon store
Create an Amazon store in POPCUSTOMS first. Name the store and click the confirm button to save it.
Step 2: Upload the font file
Go to your Amazon store, open the custom order and click Customization Information.
Click Download font.
Back to POPCUSTOMS, click Stores, find your Amazon store, then click the store settings button.
Click Upload font, select the font downloaded from Amazon custom order to upload. The same font only needs to be uploaded once.
Step 3: Download the order report on Amazon
Go to your Amazon store, Click Orders -> Order Reports button to download the order report.
Step 4: Modify SKU
*If you’ve used our website SKUs when setting up your Amazon products SKUs, then you can skip this step.
Open the downloaded order report in excel and find the SKU column. These SKUs have to be changed.
Go back to POPCUSTOMS, and click “My Designs” to find the designed product of your order. You can directly save blank design products, use the product SKU without design because you will import Amazon orders to POPCUSTOMS, we can extract Amazon customers’ custom information from the backend and process it for you.
Click the Attributes button to see the SKU of the product, copy the SKU to use.
*If the product has more than one size, different sizes will have different SKUs. Check the product and the size in your order, and find the correct SKU to avoid mistakes.
Paste and replace the corresponding SKUs into the SKU column of the Amazon order report you downloaded. Save this order report and change the format to .xlsx.
Note: If there are 2 products with the same sku in the same order-id, you need to add a suffix to the order-id to distinguish them, otherwise the system cannot recognize that there are 2 products. Take the following order as an example, you can add -1/-2 to the suffix of the order-id as a distinction, after the order is imported to POPCUSTOMS, then make a note of 113-3253820-8999466-1 and 113-3253820-8999466-2 ship together.
Step 5: Import to POPCUSTOMS
Back to the POPCUSTOMS Dashboard, click Orders, find Import Orders, and select Amazon Custom Orders to import your order report.
Here you should select the store first, choose the shipping of your orders and then upload the Amazon order report. Finally, click the Confirm button to import.
If you choose the shipping “Manually select for each order“, then these orders will be imported to the “On hold” status. You need to click Change Shipping to select the shipping method for each order.
Submit your orders and click confirm,
then your orders will be in “All” status. Select your orders and pay for them, and we will arrange to produce your orders right away.
No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.
Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.
Sure thing. You can duplicate your designs on POPCUSTOMS, edit the copy to change or add designs or make changes to selected variables (i.e. size, color, description, branding options).
Follow the steps below,
1- Go to Dashboard -> My Designs
2- Switch to List Mode
3- Click the Duplicate icon
4- Edit the design to update it or save it as a new one
Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.
To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.
