There are some products that are not covered by our fulfillment guarantee policy,

① Free samples;

② Bulk orders;

③ Canceled orders or Modified orders after 24 hours;

④ Products that infringe our copyright policy or other policies;

⑤ Products that need to be re-made as a result of design issues caused by the customer’s end;

⑥ Specific requirements for orders, such as taking photos or recording videos for orders before shipment.

⑦ Warehouse orders.

***Note*** Fulfillment guarantee policy refers to the production timeframe of the product, delivery time excluded.

These products could be new arrivals and yet to be tested for maximum production or there could be an issue with the product which makes the fulfillment time unstable.

Yes, we may adapt our fulfillment guarantee in the event of unforeseen circumstances, e.g. machine damage, material issues, the government shutdown, virus concerns, or product availability.

Regardless of what happens, we’ll always aim to reduce the fulfillment time to the shortest to make our customers happy.

The longest fulfillment time of your products will be applied to the entire order.

Nope. Unless you have specific requirements for the orders, such as taking photos or recording videos before shipment.

Nope. During the public holidays, our fulfillment guarantee will be postponed. Before public holidays, we will release a formal notification about the change in the fulfillment time and delivery time on our popcustoms.com.

Yes. However, if the last day of fulfillment day happens to be Sunday, then the fulfillment time guarantee will be automatically postponed by one day because the shipping companies will not collect the package until Monday.

Bulk orders may include many types of products, different products have different fulfillment times. Meanwhile, we can’t make sure your bulk order will exceed our daily capacity or not.

Under these conditions, we can’t provide a fulfillment guarantee for your orders. However, you can contact us at report@popcustoms.com if you need us to provide you with an estimated fulfillment time for your bulk order.

Fulfillment guarantee supports dropshipping and add-to-cart orders but will not be applied to bulk orders. Make sure that your designs meet our policy and requirement, then the fulfillment guarantee will apply once we have received your payment for orders.