No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.
Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.
A: So far, all products will be shipped from China. We work with the best suppliers in China and we are confident to be your best business partner.
A: We can ship to all over the world except some countries and regions.
What is VAT?
The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union.
As VAT is a consumption tax, in principle, it is borne ultimately by the final consumer. It means if you are registered as a VAT payer, you may be required to charge VAT on the items sold in European Union’s member countries.
And VAT is a general tax that applies to all commercial activities(eg. production, distribution, sale) for goods and services, which is different from the US Sales Tax.
According to VAT rules, POPCUSTOMS will charge on orders that ship to a customer in one of the EU member states based on the shipping address. However, if you are registered as a VAT payer, you are able to reclaim VAT used for your taxable supplies by including POPCUSTOMS VAT invoice during VAT declaration.
Check more about VAT https://ec.europa.eu/taxation_customs/what-vat_en
How is VAT calculated and charged?
When you place an order or the order is synced from your store, the VAT will be automatically calculated with Ship-to country VAT rate.
Given POPCUSTOMS fulfills orders in China, all orders will be shipped from China. The VAT rate applied is the ship-to-country VAT rate and can range between 15% to 27%.
Check the EU countries’ standard VAT rates https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_en.htm#shortcut-6
If you’re selling on an online marketplace such as Etsy, the marketplace will collect VAT from the end-customer, and we’ll collect it from you as a store owner. It’s because they’re treated as two separate transactions—first, we sell you a product, and the transaction is between us. Then your customer buys the product from your online store, and the transaction happens between them and your store.
As VAT is placed on each stage of the supply chain (eg. production, distribution, sale), all services need to be applied with VAT. However, the shipping service is a little complicated in POPCUSTOMS. So we only calculate VAT based on the product price currently.
If you’re selling on an online marketplace such as Etsy, the marketplace will collect VAT from the end-customer, and we’ll collect it from you as a store owner. It’s because they’re treated as two separate transactions—first, we sell you a product, and the transaction is between us. Then your customer buys the product from your online store, and the transaction happens between them and your store.
We offer Standard shipping and Express shipping for you to choose from.
1: Standard shipping
Including YunExpress /4PX /EMS and other cheaper airlines, the average delivery time is 8-15 business days.
2: Express shipping
Including FedEx /DHL /UPS, the average delivery time is 3-7 business days.
The basic rule of our price calculation is: Total product price = product price + shipping cost of the first item + shipping cost of the next products, for example,
One pair of Men’s Running Shoes ships to the United States by Standard shipping, the total price is $25.49.
Actually, the price of a product on the POPCUSTOMS website is the price including the shipping cost to the USA/Canada/EU/Rest of EU, that is to say, if a product is priced at $25.49 on POPCUSTOMS, the shipping cost for this product to the USA/Canada/EU/Rest of EU is $0.00.
The basic rule of our price calculation is: Total product price = product price + shipping cost of the first item + shipping cost of the next products. The shipping cost for two same products is, for example,
Two pairs of MEN’s RUNNING SHOES to the United States by Standard shipping is $50.98.
The highest “First” item shipping fee will be taken as a base, then plus other items’ “Next” shipping fee as a total. For example, two pairs of Men’s RUNNING SHOES and one pair of SOCKS shipped to Mexico by Standard shipping, the product prices are $25.49 and $8.19 and the Standard shipping fees are as below,
| Product | First | Next | Quantity |
| RUNNING SHOES | $2.5 | $2.5 | 2 |
| SOCKS | $0.8 | $0 | 1 |
Then the costs of shipping two pairs of RUNNING SHOES and one pair of SOCKS to Mexico by Standard shipping are $64.17=$25.49+$2.5+$25.49+$2.5+$8.19+$0.00.
As a POPCUSTOMS user, you can connect your online store to POPCUSTOMS and set up your own shipping rate for your customers on your storefront. There are some tips for your reference,
1. Add a certain percentage of profit to the shipping rate to avoid a loss caused when the shipping rate is increasing.
2. Check our shipping rate from time to time so you can make a change when there are any updates.
Our factory uses heat transfer printing for fabric products, and UV printing for products like leather boots.
Shipping
Once you have submitted your orders, it might be not possible to edit or cancel them. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The risk of loss and title for such items passes to the User upon our delivery to the carrier. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, PopCustoms will not make any refunds and will not resend the Product.
Delivery
We deliver to Users/Customers in most places in the world. The user shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Product, and additional charges may be added to the order for remote or difficult-to-access locations that require special attention. We reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.
Some sort of Products is packaged and shipped separately. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming the order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make the delivery of the Product as simple as possible.
Ownership of the Products will only pass to you/Customer when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.
Force Majeure
POPCUSTOMS shall not be liable for any failure to perform including failure to (1) accept the performance of Services or, (2) take delivery of the Goods as provided caused by circumstances beyond its control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, acts of war, government action, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation.