With proper care of your garment (wash inside out on a cool wash, dry inside out on a washing line, and iron inside out – no tumble drying or dry cleaning), the printing can’t be faded easily.

Yes, you can. Please contact us at support@popcustoms.com before the product is shipped.

Our all T-shirts are white. For the quilt bed/duvet, the underbase color can be beige or black, it depends on the design color you use. If the design color tends to be light, we will use beige underbase, if the design color tends to be deep, we will use black underbase.

Please note our Express courier companies can NOT ship to PO Boxes or Army Bases, but the Standard shipping method can ship.

In this case, all claims must be submitted no matter than 20 days after delivery so we can investigate what happened. If the courier company confirms the parcel was delivered to the correct address, POPCUSTOMS can not offer any type of compensation for this order.

At the same time, recipients should reach out to the courier and inquire if any additional details were left by the delivery person, for example, the package is “left under table on back porch”. 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

We may ask for your help in the investigation. It would also be good to advise your customer to get in touch with their local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but your customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

When it happens, you can contact POPCUSTOMS at support@popcustoms.com, provide your order number and attach a photo of the item you received. Once you contacted POPCUSTOMS to submit your request, POPCUSTOMS will get back to you shortly.

Please note: All colors are subject to actual products. POPCUSTOMS may not be able to avoid a little COLOR DIFFERENCE caused when printing.

Under this condition, please kindly contact us at support@popcustoms.com and provide us

1- some photos of the damaged product;

2- some photos of the outside packing bag.

These photos are necessary for us to investigate and offer a proper solution.

Products can sometimes have a slight, distinct odor, which is a by-product of the printing process.

Please rest assured, this is not something that you should worry about – this is a normal phenomenon in the printing industry. We usually put sachets inside to remove the smell, but the items are closed in the box during transportation, so the smell appears again. Please put your product in the air after receiving it, the smell will disappear.

As to the customs fee payment issue, the recipient should take responsibility to pay it. For some shipped orders to some countries, for example, South Africa, If the recipient refuses to pay the customs fee, the destination customs will charge it to the shipper no matter whether the package is destroyed or abandoned. Under this condition, we’ll charge it from you, please kindly noted.