If a parcel is stuck at the destination customs for clearance, it is the customer’s responsibility to help with customs clearance. 

Shipping couriers charge an additional shipping fee for remote area addresses, this is called a remote area surcharge. The surcharge is usually more than $35. If your order’s address is remote area, we always ship your order via the Standard shipping method to avoid the expensive remote area surcharge. Under this condition, the shipping difference will be refunded to your Wallet.

There are a few reasons an order can be returned to sender, the customer may be able to find it on the tracking page. If not, we suggest the customer contact the local courier to ask for the details. 

Attach the Local Courier Contact Information file for your reference below.

We offer a refund or replacement service if your package encounters the following circumstances,

① Package is lost during the shipment.

② Tracking info stops updating in China for over 20 days.

Note: Please kindly noted that a delay caused by force majeure factors is not covered in this scope.