Category Archives: POP Account
Q: How to sign up for my POPCUSTOMS account?
Step 1: Sign up for a free account
Go to our website popcustoms.com, click Sign up, and fill in your Username, Email, and Password to register an account. You can also sign up with your Facebook or Google account.
Step 2: Log in to your account
After signing up, you can log in to your account directly.
Please contact us at business@popcustoms.com if you encounter any problems when signing up or signing in.
Q: How to change account setting?
If you want to change your account setting, please go to the Dashboard -> Account Settings -> Profile.
Q: What should I do if I cannot log in my account?
Please reset your password under this condition. If it doesn’t work, please contact us at business@popcustoms.com to ask for help.
Q: Can my sub-accounts use my designs?
Yes. If your Main account shares an image with your sub-account, your sub-account can use this shared image to design products. Find the shared images to use here,
Q: How can I delete my POPCUSTOMS account?
We’re sorry to hear that you have decided to delete your POPCUSTOMS account. It’s worth mentioning that the free POPCUSTOMS account does not cost anything, so you may consider keeping it if you think you might change your mind at a later point. If you are sure to delete it, please send an email to support@popcustoms.com, our support team will do it for you.
Please note that deleting your account is irreversible, and you will not be able to access the data afterward. You will still be responsible for any pending orders and charges so please kindly ensure you’ve completed the following steps before deleting your account:
★ Unsubscribe from the POPCUSTOMS events blogs
★ Withdraw any remaining account balance
Q: If I delete my POPCUSTOMS account, can the invited sub-accounts be used normally?
Yes, the sub-accounts can be used normally under this condition. The main account invites sub-accounts to enter POPCUSTOMS and enjoys the operation rights under the management of the main account assignment, but their service rights to the website are independent.
Q: Why don’t all payments be balance when I use PayPal to top up?
It happens because PayPal charges a certain service fee from you. When you use PayPal to top up some money to your wallet on POPCUSTOMS, PayPal will deduct the service fee from the total you top up.
Q: Can I create another account?
Yes, you can use a new email address and a new username to create another account if needed.