Category Archives: Order & Payment

Q: How do I choose the Premium Product Visuals Service for my order?

Go to Dashboard – Orders, click the Details button to change the display way of your orders first. Click the “Unpaid” or “In production” tab and you can find a Premium Product Visuals Service button under every order. Click the button to submit your request. For example,

You are also able to choose this service when you place orders via the shopping cart directly.

After clicking the Premium Product Visuals Service button, you’ll see various visual templates with different aspect ratios from which you can choose. You can also upload your logo image and we’ll add your logo to your videos or photos.

After you pay for this service for your orders, we’ll complete the videos or photos once we fulfill the order and send an email to you. You are able to download the visual resources by clicking the “Go to downloads” button in the email. Please don’t forget to leave your review if you are satisfied with the service or if you have any feedback about it. Thanks a lot!

Q: Can I get a discount for the premium product visuals service?

Sure thing. If you are willing to authorize us to share your amazing videos or photos on our popcustoms.com or our official media accounts, you’ll get 50% off our premium product visuals service. Check the box to get this discount for your visual orders,

We promise that we will not use and sell your designs to get profit. If there are some sellers who like your designs after seeing your authorized videos, we will guide them to your store to place orders. If we find someone who uses your designs or videos illegally, we’ll inform you right away.

Q: Where can I apply for the video and photography for my order?

Go to Dashboard – Orders, click the Details button to change the display way of your orders first. Click the “Unpaid” or “In production” tab and you can find a Premium Product Visuals Service button under every order. Click the button to submit your request. For example,

You are also able to choose this service when you place orders via the shopping cart directly.

Try this amazing service now!

Q: How long will it take to make the video and photography for my order?

After your order is fulfilled, we will complete the video and photography within 12-24 hours. You’ll receive an email once we complete the videos or photos of your order, please click the “Go to downloads” to download them by yourself. It would be appreciated if you are willing to take a moment to leave a review about this service on the download page. You can find the review button on Dashboard – Orders – Premium Product Visuals Management,

Thank you so much for your support of our Premium Product Visuals Service!