Category Archives: Order & Payment

Q: How many times can I place a free sample order?

You only have one chance to place a free sample order. If you want to get more free sample opportunities, please contact us at samples@popcustoms.com.

Q: Does the refund include the shipping cost and Vat or Tax?

No, we only refund the product’s cost.

Q: Can I choose any product on your website as a free sample?

No. Please choose it on our “Free Sample” page.

Q: When can I get a refund for my free sample order?

You will get the refund after we get your feedback about the sample order or your reviews are verified.

Q: Can I get a refund after a bad review?

Sorry, you can’t. If you are not satisfied with your free sample order, please kindly contact us at samples@popcustoms.com to get a solution, your feedback will help us make improvements to serve you better. Thanks.

Q: Where will my refund be sent to?

Generally, your refund will be sent to your Wallet on POPCUSTOMS, you can contact us to withdraw your balance at any time.

Q: How long does it take for a new Etsy order to come to POPCUSTOMS?

For technical reasons, Etsy won’t notify popcustoms.com of new orders therefore we’ll have to pull the orders on a regular interval.

We choose 1 hour as the interval and we might reduce the interval in the future.
If you want to pull orders immediately, please go to Dashboard -> Orders to pull the order manually right away.

Q: How to place a warehouse order and store it in POPCUSTOMS warehouse?

Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.

一. Create Warehouse Order

Head to Dashboard -> Warehouse -> Warehouse Orders -> Create Warehouse Order to place your warehouse order.

二. Choose Designs & Add to Warehouse Shopping Cart

Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.

三. Place Warehouse Order

Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.

Once you confirm everything, you can place your warehouse order.

Click here to place your first warehouse order now!

Something important to know:

① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.

② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.

Q: How do I add my billing information to my order invoice on your website?

You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.