So far it is not allowed to modify the product information after submitting the order. If you need to correct product information like color, size, and so on, please contact us as soon as possible.

There are three payment methods:

① Pay with Paypal or Payoneer after placing an order. (Please be aware that the Paypal handling fee is not included in the cumulative amount of consumption for discount orders. Please check discount details: Monthly Discount)

② Pay for Visa card/Bank Transaction. (Total fees remaining money can be used as a cumulative amount of consumption for discount orders.)

③ Wallet. You can top up some money to your POPCUSTOMS Wallet and use the balance to pay for your orders. 

For synced orders to our website, you can manually pay via PayPal, Payoneer, or Visa card. If you’d love to make your orders charged automatically from your credit card, check this tutorial.

Labor-intensive products typically are the first to slow down in the production process as they tend to take a longer time to produce (items that are cut/sewn).

Stock and raw material shortages for products can cause delays especially when a manufacturer is waiting on an incoming shipment or if there are any supply chain issues.

Orders with only a single item move through production much faster because they don’t get held up at the fulfillment station. Orders with multiple items may have to wait for other items to catch up before getting packaged which may cause additional delays.

There are some possible reasons listed as follows for your reference, hope it makes sense. We also recommend you contact your credit card issuer/ bank to ask for help when encountering this problem.

① Insufficient funds

Check the funds available in your bank account.

② Card is expired

Check the expiry date shown on your credit or debit card.

③ Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

④ Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

⑤ A technical error occurred

Please retry the process at a later time. If the issue persists, contact our Merchant Support team by clicking on the chat bubble.

⑥ Bank declined the transaction 

Please contact your bank for more information.

Just submit your order as usual. However, the delivery may be delayed during the holiday because of short-staffed or some other objective reasons. When the holidays come closer, we’ll release a notice to recommend you place orders in a proper time range so the recipient can be more likely to receive the order before the holiday. Please stay tuned to our notifications from time to time.

When you place orders, you can choose payment methods like PayPal, Credit Card, and so on to pay for it.