Category Archives: Mockups & Design tips

POPCUSTOMS Policy on Copyrighted Designs and Logos

At POPCUSTOMS, we are committed to adhering to copyright laws and ethical business practices. In order to maintain compliance and protect the interests of our customers and business, we have outlined the following guidelines regarding copyright designs and logos:

A. No Support for Copyrighted Orders

We do not support the fulfillment of orders that involve copyrighted designs or logos. Additionally, we do not encourage users to create or upload copyrighted content on our platform. If we detect a copyrighted order before production, we will notify you to cancel the order and will process a full refund.

B. Responsibility for Undetected Copyrighted Orders

In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs. Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.

C. Use of Your Own Shipping Account

If you have your own shipping account, we can fulfill and ship copyright-related orders using your shipping account. Please note, however, that using your own shipping account means you are responsible for any potential copyright-related issues, including customs problems, which rests with you.

We kindly ask all customers to respect intellectual property laws and to be mindful of the potential legal risks when placing orders involving copyrighted content. Thank you for your understanding and cooperation.

Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage

We’re using web 3D technology which has some requirements on users’ computers. Here is the troubleshooting guide:

1, Please make sure you’re using the latest Google Chrome browser. If it’s the latest one, you won’t see the warning below.

If an upgrade doesn’t work, read on.

2, Please check the other mockups of the product and see if they have the same problem, such as designs not showing up or delays.

If the other mockups work, please report to us with the product URL.

3, Please check the other products and see if they have the same problem.

If it works for the other products, please report to us with the troublesome product URL.

4, Please visit chrome://gpu, and make sure “Rasterization: Hardware accelerated on all pages” and “WebGL: Hardware accelerated”, it’d be better if “WebGL2: Hardware accelerated”. To enable “Rasterization”, please visit “chrome://flags/”, enable “GPU rasterization” and restart the browser.

This is an example of settings that will work with our design maker,

If it’s still not working, please try popcustoms.com with other devices, even an iPad.

Hope you understand.

Q: Where can I access the Mockup Editor?

1. Pick a product to design and you’ll see the Custom mockups button after saving your design.

2. Go to Dashboard – My Designs – Mockup Templates – Add new templates

3. Go to Dashboard – My Designs – ⁝ – Custom mockups

4. Go to Dashboard – My Designs to find the design, click the photo of the design and go to the design detail page.

Click ⁝ to find Custom mockups button to get started.

Bulk Mock-up Generator Troubleshooting

一. Google Chrome ran out of memory while trying to display this webpage

This error occurs when too many products are customized in bulk, exceeding the processing capacity of the average computer. For example, when choose 5 products and upload 5 images, eventually
25 designs will be generated. If each product has two colors, then the user’s computer has to generate hundreds of mockups and then your google chrome browser may crash depending on your hardware. To solve the issue, we’d suggest that you restart the browser first, and reduce the quantity of products and images to try again.

Q: How to use your Mockup Templates feature to reorganize existing mockups and generate my own?

Sellers can tailor mockups to align with your brand identity, ensuring consistency across your product presentations by using our Mockup Templates Feature.   Reorganize POPCUSTOMS’ existing mockups and generate your own by following the steps below,

Step 1

Create a POPCUSTOMS Account

Sign up for a free account at POPCUSTOMS.

Step 2

Design Products

Choose a product from over 475 options to design.

Step 3

Generate Own Mockup Templates

Go to Dashboard – My Designs, click ︙ – Mockup Templates – Add new template to generate your own mockup templates for your design.


On the left and above are the action bars and action buttons,

Mockups: There are existing mockups that you can choose from and reorganize.

Image Library- Private: You can upload your own image or choose the image you uploaded before to use.

Image Library- Public: Free image categories to choose from and use, for example, Background image, Promo Labels and so on.

Products: Switch and choose another product to generate new custom mockup templates easily

Branding: Allow to add your branding items to your new custom mockup templates to show your customers

Text: Add text to your template, especially for personalized products, you can add like “NAME CAN BE CHANGED” etc.

Image: Another place for you to upload your own image

Background color: A button in the top right corner, you can use it to change the background color if you don’t want to upload a background image.

Some examples for your reference,


Step 4

Edit Mockup Templates

Click the Mockup Templates – Edit to edit it as needed.

Something important to know:

  1. The mockup templates of products will be saved as BLANK design so this template can be applied to different designs of the same product. However, the branding item in the mockup templates is saved with your design on it. You have to edit and update the branding item if there’s any changes.
  2. Background removal will be applied to some of our existing mockups for a better using experience when you create your own custom templates.
  3. We suggest you name the customer mockup templates appropriately for future use.
  4. If there’s anything changed to the branding items, you should edit your mockup template first and then go to Dashboard – Stores – Synced designs to find the product, edit and update the mockups in your store.
  5. The Mockup Templates feature is only applied to your own designs or Design-Plus products, public designs are excluded.

Introduction of different Mockup Templates entrances:

  1. After saving your design, you’ll see a Mockup Templates button at the progress bar.

  1. On Dashboard – My Designs page, there are 3 entrances to the Mockup Templates feature.


* Existing mockups are plain white without designs if you enter through the entrance 1.