Category Archives: Help Center

Q: Can different branding options be applied to all products?

Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,

1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.

2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.

3) As to the Gift card, it suits all general orders.

Q: Can I “Copy” an existing design into another product to avoide design from scratch?

Yes, sure. After you complete a design of one product and save it, stay on the page and click the Products button above to select a new product.

Then you’ll find the original image of your previous design is kept and you get a new product with this same design!

By the way, our Bulk Mock-ups Generator can help you create several products by using different images at once. Try it out!

Q: Will the branding options like shoebox, hang tags sync to my store?

All branding materials like shoeboxes, hang tags and the coming packaging, and gift cards will not sync to your online store as commodities. They can only be purchased and shipped with your orders. However, you can choose to show the mock-ups of your branding options in your storefront when you use the Publish button to sync products.

Q: How do I add my billing information to my order invoice on your website?

You are allowed to download the invoice for each order and the monthly invoice for the one-month order. To add your billing information to our invoice, please go to your POPCUSTOMS Dashboard -> Account Settings-> Profile to fill in the Bill Name and Bill Address.

Here is an invoice sample for your reference,

Invoice Sample