Category Archives: Help Center

Q: What is Sotocool?

Sotocool is an IP copyright service provider affiliated with POPCUSTOMS: A one-stop picture customization trading platform-customize your personality &creativity!

① Sortocool Public Library: massive designs gallery to use

② Customize pattern: customize the funny product

③ Brand creation: exclusive 3D Template, individual design

④ Copyright protection: Copyright Permission

Q: How do I change my currency on my storefront?

You can set your storefront to whatever currency you like – it’s up to you how you want your customers to pay you. However, please note that POPCUSTOMS is only able to charge you in USD. If your bank account and any other payment accounts like PayPal are set in any other currency, the charges will be processed in accordance with the exchange rate provided by your payment account.

You also have some currency options (USD, AUD, EUR, GBP, CAD, JPY, SGD) when you sync products from our site to your store.

Here’s how you can change the currency for your store:

In your POPCUSTOMS dashboard, go to Stores -> Settings ⚙ -> Sync settings -> Currency -＞Confirm

 

Important things to remember:

① Ensure that you have set your store currency to the currency that you want to use.

② Make sure that you add enough profit to the product when you set the retail price in your store.

For example, one pair of canvas shoes is $16.99 + $10 shipping cost. If you want to sell the product at  $34.99, and your profit is $8.

③ The currency exchange rate between different currencies is updated manually from our side, please confirm it carefully from your end as well when you use it.

Q: What’s the format limit & suggested picture size/resolution?

Currently, POPCUSTOMS is supporting RGB color mode, you can upload JPG/PNG/BMP formats pictures. For better print effect and higher pixel clarity of products, we mark the recommended pixel and size (Not large than 60M) for you on the create page; and sure, you can upload pictures smaller than the recommended size, it’s ok, but it may be blurry, and can’t get the best print quality.

Some products need larger pixels, such as tapestry. Meanwhile, when uploading a picture to our design tool, you can see the notification of the print effect on the panel.

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Q: How to place an order?

You can place orders only when you sign up for an account in POPCUSTOMS. As a POPCUSTOMS user, you own your dashboard in which you can make orders, check order status, and so on. There are three ways for you to make an order.

① If you have connected your online store to POPCUSTOMS, the order will be synced to our website directly. You will receive an email about your new order, go to pay for your order, and that’s it.

② If your online store can’t connect to POPCUSTOMS yet, you can place the orders manually. You should download your order report from your online store first. Create a custom store on POPCUSTOMS and then upload your order report to place the order manually.

③ You can add items to the shopping cart to place orders if you prefer.

Note: When placing an order, some countries or regions have special requirements for address, phone number, or other information:

HK/TW/MO

HK: Need the recipient’s Chinese name and a valid phone number;

TW/MO: Need the recipient’s Chinese name, a valid phone number, and the ID card number;

If the recipient is a foreigner, then an English name and a passport number are needed.

Need a tax number

CL/BR: A tax Id number is needed for shipment to these two countries.

Need a phone number and there are requirements for the phone number format for your reference,

PL/BG: 9-digit pure numbers;

DK: The beginning of 45 + 8 digits;

NO: the beginning of 4 or 9 + 7 pure numbers; the beginning of 474 + 7 pure numbers; the beginning of 479 + 7 pure numbers;

SE: The beginning of 07 + 8 digits pure numbers / no phone can provide an email address;

FI: the beginning of 358 + 9 pure numbers;

LT: The beginning of 3706 + 7 pure numbers;

LV: The beginning of 3712 + 7 pure numbers;

EE: The beginning of 3725 + 7 pure numbers.

Q: What can POPCUSTOMS do for you?

POPCUSTOMS is an on-demand printing, on-demand embroidery and fulfillment company that helps global sellers to make money in an easy way. We offer,

1) 700+ products for you to choose from, including shoes, garments, accessories and home decorations.

2) Good design maker with easy and professional modes.

3) No upfront cost.

4) A very competitive price gives you a great profit margin.

5) Branding service, for example, Custom Insole Pad, Hang Label, Shoe Box and Gift Card, etc.

6) Free Shopify App https://apps.shopify.com/popcustoms, WordPress Plugin, various integration methods for different stores of platforms.

7) Fast production and shipping from China to all over the world.

8) Custom website builder. Our POPCOMMERCE helps you build a custom website quickly and conveniently.

9) 7/24 customer service.

If you are new to E-commerce print-on-demand and embroidery-on-demand business, we can help you with building a custom online store, fulfilling and shipping orders; If you are a seasoned seller, we are seasoned as well to help you boost sales. All in all, we are reliable to be your best partner all the time.

Q: How to cancel an order?

If you would like to cancel an order, please go to Dashboard -> Orders to find it and press the Cancel Order button before payment.

Please note: If the order is being produced, it cannot be canceled. You can contact us at business@popcustoms.com to confirm.