Category Archives: Help Center

Q: How does POPCUSTOMS calculate the shipping cost for orders with several different products?

The highest “First” item shipping fee will be taken as a base, then plus other items’ “Next” shipping fee as a total. For example, two pairs of Men’s RUNNING SHOES and one pair of SOCKS shipped to Mexico by Standard shipping, the product prices are $25.49 and $8.19 and the Standard shipping fees are as below,

Product First Next Quantity
RUNNING SHOES $2.5 $2.5 2
SOCKS $0.8 $0 1

Then the costs of shipping two pairs of RUNNING SHOES and one pair of SOCKS to Mexico by Standard shipping are $64.17=$25.49+$2.5+$25.49+$2.5+$8.19+$0.00.

As a POPCUSTOMS user, you can connect your online store to POPCUSTOMS and set up your own shipping rate for your customers on your storefront. There are some tips for your reference,

1. Add a certain percentage of profit to the shipping rate to avoid a loss caused when the shipping rate is increasing.

2. Check our shipping rate from time to time so you can make a change when there are any updates.

Q: How can I know the tracking number of my order?

When your order is shipped out, please go to Dashboard -> Orders -> Completed and click the order number.

You can copy the tracking number here or click Shipping Tracking to track this package directly.

If your order is not shipped out yet, you can go to Dashboard -> Orders -> In production to find the order number, click the order number, and then you’ll see a tracking number in the lower right corner.

Q: What is POPCUSTOMS shipping and delivery policy?

Shipping

Once you have submitted your orders, it might be not possible to edit or cancel them. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

The risk of loss and title for such items passes to the User upon our delivery to the carrier. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, PopCustoms will not make any refunds and will not resend the Product.

Delivery

We deliver to Users/Customers in most places in the world. The user shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Product, and additional charges may be added to the order for remote or difficult-to-access locations that require special attention. We reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Some sort of Products is packaged and shipped separately. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming the order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make the delivery of the Product as simple as possible.

Ownership of the Products will only pass to you/Customer when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.

Force Majeure

POPCUSTOMS shall not be liable for any failure to perform including failure to (1) accept the performance of Services or, (2) take delivery of the Goods as provided caused by circumstances beyond its control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, acts of war, government action, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation.