Category Archives: Help Center

Q: How can I offer a variety of shoes with different colored laces under one listing in my Shopify store?

We previously provide only black and white shoelace options, now we allow sellers to add different color shoelace options for shoes under one listing.

Follow the steps below to know how to make it happen!

Step 1: Choose a shoelace color

You are allowed to choose different shoelace colors for different colors of soles. For example, I choose a green shoelace for black outsole shoes and choose a red shoelace for white outsole shoes.

Click Save then you’ll see the mockup with the different color shoelaces.

Go to My Designs to find the shoes that you saved, and click Edit design to edit the color of the shoelace.

Change the color of the shoelace and click Save As New. In this way, you can create many shoes with different shoelace colors quickly and conveniently.

Step 2: Publish to your store

Combine all these shoes with different colored laces and publish them to your store, set the product’s status as Draft first so you can change the value of the variants as needed.

Click here to learn how to combine products and how to modify the color value options of your shoes.

*Note: If you have 50,000 or more variants/skus in your store, you’re subject to Shopify daily rate limit: 1,000 variants/skus per day. If you’re on the Shopify Plus plan, then the limit doesn’t apply to you. For a product, you can create up to 100 variants/skus. Click here to learn more. Please contact Shopify for more info or ask for help with the variant’s limitation.

*Your customer receives the shoes with the lace color they chose.

Q: How to set up shipping rates for POPCUSTOMS products in my Shopify store?

It’s essential to note that POPCUSTOMS currently offers a shipping rate of $0.00 for products shipped to the United States, which means the prices displayed on the website include free shipping for that region. You can also configure shipping rates for other countries and regions based on POPCUSTOMS’ shipping policies.

And pls kindly note that if shipping rates are not set up, there may be display issues with out of stock/sold out after product synchronization.

Here’s a guide to help you set up shipping rates for POPCUSTOMS products in your Shopify store.

Step 1: Access Shipping Settings

  1. Go to your Shopify admin page. From the left-hand menu, click on the Settings option.
  2. Then, click on Shipping and Delivery.
Shipping and delivery – General – Manage

Step 2: Create or Edit Shipping Zones

  1. In the Shipping and Delivery page, locate the Shipping Zones section.
  2. If you already have shipping zones created, select the one you wish to edit. If not, click the Create Shipping Zone button.

Step 3: Set Up Shipping Rates

  1. In the shipping zone area, look for the option to Add Rate.
  2. Click on the Add Rate button.

Example Setup:

  • United States:
    • Name: Free Shipping to the U.S.
    • Rate: $0.00 (since POPCUSTOMS offers free shipping to the U.S.)
  • Mexico:
    • Name: Shipping to Canada
    • Rate: $3.00 (set according to POPCUSTOMS’ policy)
  • European Union:
    • Name: Shipping to EU
    • Rate: $0.00 (set according to POPCUSTOMS’ policy)
  • Other Regions:
    • Name: Shipping to Other Countries/Regions
    • Rate: $9.99 (set according to POPCUSTOMS’ policy)

    • Download POPCUSTOMS’ product shipping rates to help you set up better shipping rates!

    Step 4: Save Changes

    After confirming all your shipping rate settings, don’t forget to click the Save button in the upper right corner to save your changes.

    Step 5: Test Shipping Calculation

    Once you’ve completed the setup, it’s a good idea to conduct a test:

    1. Simulate a purchase in your Shopify store.
    2. Add a POPCUSTOMS product to your cart and proceed to the checkout page.
    3. Double-check that the shipping rates display correctly based on the selected region.

    Step 6: Sync with POPCUSTOMS

    Make sure you sync your product information and shipping rates with POPCUSTOMS to avoid any discrepancies:

    1. Log in to your POPCUSTOMS account.
    2. Ensure that your shipping-related settings are updated in your Shopify product sync records.

    POPCUSTOMS Shipping Zone Information

    For more details about POPCUSTOMS shipping zones, please visit this link: POPCUSTOMS Shipping Zone.

    Please feel free to contact us at business@popcustoms.com if you need any assistance.

    Etsy Store Integration Tutorial

    Note：

    1. Please follow all the steps below to authorize.

    2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized store.

    Step 1: Sign up for a free account on POPCUSTOMS

    Click the Sign up button in the right upper corner to sign up for a free account first.

    Step 2: Authorize POPCUSTOMS Etsy application

    ① Go to Dashboard -> Stores and click the Connect button under Etsy to authorize the connection between your Etsy store and POPCUSTOMS account.

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    ② Log in with your Etsy account and click the “Grant access” button to authorize.

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    Step3：Add products and publish them to your Etsy store

    To accept orders and make money you need to publish products to your Etsy store. On POPCUTOMS, you can just click Products on the Dashboard page to design and add products conveniently.

    Step 4: Complete the Store settings after connection, including

    一. Basic settings

    二. Sync settings: ① Currency; ② Estimated profit rate; ③ Product status

    三. Shipping settings

    四. Billing method settings

    Click the guide to check.

    That’s all!

    Note: Your Etsy orders will now be automatically imported into POPCUSTOMS.

    Q: What if I want to change the color options of the products shown on my Shopify storefront?

    Generally, when you publish our products to your Shopify store, the color values will be the base color of the product template rather than the color of your designs.

    If you combine different designs of the same product and want to change the color options of the products shown on your storefront, please follow the steps below.

    Here is the guidance on how to combine products.

    Step 1: Publish combined products to store

    Publish combined products to your store first but set it Inactive. Since Shopify allows sellers to create up to 100 variants for a product, we suggest you check the variants of products before you combine and publish them. For shoes, we suggest you combine at most 4 of them.

    Learn more about the variants’ limitations on Shopify here.

    Step 2: Modification color value on Shopify

    Log in to your Shopify admin, click Products to find the combined product, and click it to modify the Option name and Option values of the product.

    For example, I change those two values mentioned above as below,

    And then save the changes, set the product’s status to Active. That’s what it looks like on your storefront.

    Try this out!

    Q: What should I do if my Shopify order fails to sync to POPCUSTOMS?

    If you have an order placed from your Shopify store, but this order didn’t sync to our site successfully, please follow the steps below to solve this problem.

    Step 1: Change order status settings

    Step 2: Export orders

    Step 3: Import orders

    Step 1: Change order status settings

    Log in to your Shopify admin account, go to Settings -> Checkout and accounts, and change the status after an order has been paid to “Don’t fulfill any of the order’s line items automatically“. Then your future orders can automatically sync to our site to fulfilled successfully.

    *Noted: If you have installed Printful App to use simultaneously, you should change the setting to “Automatically fulfill the order’s line items” instead.

    Step 2: Export orders

    Regarding the order that has failed to sync, you need to export it and import it to our site manually so we can fulfill and ship it to your customers.

    Step 3: Import orders

    After exporting your order from your store, please go to our site to import it.

    After you import it to our site, we can successfully fulfill and ship this order to your customers!

    One important thing to know:

    If you have an order which includes both POPCUSTOMS and Printful items, Shopify sync items to your different suppliers to fulfill and ship. When we all ship the items and update the tracking numbers to your store, the earlier tracking number will be overwritten by the later one because one order on Shopify can only has one tracking number, please kindly noted.

    That’s all!