Category Archives: Help Center

Q: How to transfer your existing orders for products designed at other suppliers to POPCUSTOMS for production?

Are you looking for a new Print-on Demand supplier to fulfill your existing business, because:

You want a better margin?
You want a better fulfillment service to better match your business development?
You want more shipping options?
You want to reduce the number of pod platforms (for easier management) but still be able to provide a wide range of products?
You are troubled by the fact that the original platform out of stock?

Take a moment to get to know us, we can be your loyal and awesome partner!

Transfer order to be fulfilled by POPCUSTOMS,

It is free, easy and fast to transfer when you get your order.
You don’t need to change store’s listings, which is a huge help for products that already have top-ranking and reviews.
When your sales reach a certain amount, you will get $50-$300 coupon for branding your existing orders.
Free photography service for the first 10 orders.

Let’s take Etsy order as an example to record a video tutorial to show you how to make it step by step.

Firstly, please make sure you have connected your store with POPCUSTOMS.
If you have problems with the connection, please refer to our Integration Tutorial

STEP 1 – Click “go to dashboard” to open “Stores” page , click “settings” of the store, remove the tick – “Automatically remove orders which designs not created on POPCUSTOMS”, and click “Confirm” to save change. https://popcustoms.com/stores/

STEP 2 – Click “Orders” to Open “On hold” page, find the order needs to be connected.

STEP 3 – Click “Connect this design” – “Products” – search for the corresponding product, select attributes customer ordered and click “Connect and design”. Then, upload your images to design the product, click “Connect and design” on the top right to save. If you have already created this design before on POPCUSTOMS, please click “My designs” to select it.

△NOTE ①: The attributes cannot be changed after you designed, so please make sure you select the correct one before click “Connect and design”.

△NOTE ②: About “If you check the box, all orders of designs with the same SKU will also be automatically connected.” Let’s take an example to understand this rule: You receive an order with “14 inch School Backpack”, you created the design on POPCUSTOMS and it is assigned to an exclusive POPCUSTOMS SKU “7W0QQK2W-1”. Next time, if you receive another order with “14 inch School Backpack”, we will automatically connect this order with your finished design, so you will see it on “On hold” page, you just need to submit and pay.

STEP 4 – Check the product attributes again and click “Confirm connection” to select shipping method and pay the order.

That’s all. Interested in learning more? Contact us now!

Q: How to set up the shipping for POPCUSTOMS products in my WooCommerce store?

Please note that you can use our live shipping rate for POPCUSTOMS products in your WooCommerce store. Let’s guide you to set up the shipping in the following instruction.

First of all, find the POPCUSTOMS in your WooCommerce Dashboard and click the button I’m a popcustoms.com user.

Then click WooCommerce Shipping Settings on this new page.

Make sure that all these three boxes are checked. And you can fill in a Shipping Fee Ratio to exchange the shipping fees from USD to other currencies you used in your store.

*For example, you use EUR currency, and the currency rate between USD and EUR is

1USD=0.93EUR

Then, you should fill in 0.93 in the Shipping Fee Ratio to make sure the shipping fee is correct in your store.

Finally, click the Save changes button to save it.

Something important to know:

We charge VAT for 27 EU countries, LU/MT/CY/DE/RO/AT/BG/EE/FR/SK/BE/CZ/LV/LT/NL/ES/IT/SI/IE/PL/PT/FI/GR/HR/DK/SE/HU. The

T/CY/DE/RO/AT/BG/EE/FR/SK/BE/CZ/LV/LT/NL/ES/IT/SI/IE/PL/PT/FI/GR/HR/DK/SE/HU. The

HU. The VAT is charged on the basis of the product’s retail price, and it is not listed individually but is included in the shipping fees in WooCommerce. In other words, the higher the retail price you set, the higher the shipping fees (VAT included) the customer should pay.

Q: How to place a warehouse order and store it in POPCUSTOMS warehouse?

Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.

一. Create Warehouse Order

Head to Dashboard -> Warehouse -> Warehouse Orders -> Create Warehouse Order to place your warehouse order.

二. Choose Designs & Add to Warehouse Shopping Cart

Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.

三. Place Warehouse Order

Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.

Once you confirm everything, you can place your warehouse order.

Click here to place your first warehouse order now!

Something important to know:

① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.

② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.

Q: How to install the Sofa Protector?

Q: How to have my branding items and ship them with my orders?

Let’s show you how to add your branding items to your designs so that they can be shipped with your orders.

*The branding items will not sync to your store as commodities so you should set your retail price of products higher enough to include the branding materials costs. However, the mock-ups of the branding items will be shown on your storefront if you use the Publish button to sync products.

Step 1: Create your brand

Step 2: Design and add branding materials

Step 3: Add branding materials to products

Please follow the steps below to make sure your branding materials will ship with your orders successfully.

Step 1: Create your brand

First of all, you have to create your brand. If you have different stores with different brands, you can create different brands to store your branding materials separately.

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Note: You can delete the brand if needed, but all branding materials under this brand will be deleted as well. You can move them to your other brands as needed before delete.

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Step 2: Design and add branding materials

Click Templates, and pick one to design.

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Save the design and store it under your brand. If you have created a new brand before designing, you can choose the brand name directly here. If not, you can click Add to create one by now.

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Then you’ll see your designed branding materials are under your brand.

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Step 3: Add branding materials to products

Different branding materials can be added to different products, for example, custom shoe boxes can be only added to Footwear.

There are some circumstances in which you can add your branding items and make sure they will be shipped with your orders.

一. For orders automatically synced from stores

① Go to Stores, find the store you connected and click the content under Synced designs to find products that you want to add your branding materials.

Click + to add the branding materials that you want to ship with this product.

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That’s it! After that, all orders for this product synced from this store will be automatically fulfilled and shipped with the added branding materials.

*If you forget to add the branding materials first and the order has been synced to POPCUSTOMS. You can go to Orders-＞On hold to find this order and add the branding materials there.

二. For orders placed from a shopping cart

② Pick the product that you want to purchase to design, go to My Designs and add it to the shopping cart.

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Here you can add the branding materials that you want to ship with your order.

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Then click the Place Order button to submit and pay.

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*Please noted that the number of branding items will be the same as the number of products.

That’s all.

Q: How to create a shipping profile for POPCUSTOMS products on Etsy?

You can set up calculated shipping on Etsy only when you ship from the US or Canada. However, POPCUSTOMS ships items from China. Under this condition, the calculated shipping settings do not work for our products.

If you choose POPCUSTOMS as one of your suppliers, we suggest you create an exclusive shipping profile for our products. Here is the guide below,

Step 1: Create shipping profile

Step 2: Fill in shipping details

Step 3: Name the profile and save

Step 1: Create shipping profile

Step 2: Fill in shipping details

Fill in the requested shipping information, for example,

1- Country of origin: China

2- Original postal code: 362200

3- Processing time: You can find the production time for each product on popcustoms.com

4- Standard shipping: You can provide different Standard shipping options to different destination countries. You can set “Free Shipping” or “$xx for the first item” and “$xx for the additional items”. You can download our shipping fees for reference here https://popcustoms.com/shipping

5- Everywhere else: If you do not find the corresponding shipping services in the options, you can choose Other and enter the delivery time and shipping fees manually.

6- Add a shipping upgrade: You can also add options for shipping upgrades so that the buyers can choose a faster shipping method.

Step 3: Name the profile and save

Name this profile properly so you can distinguish it from your other shipping files created for your other suppliers. Save it to use, that’s all.

You can find all the shipping profiles you created here, you can edit or duplicate them if needed.

WooCommerce Store Integration Tutorial

Note：

1. Please follow all the steps below to authorize.

2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized one.

Step 1: Install POPCUSTOMS WordPress plugin

After installing, click Activate. Then you can find a POPCUSTOMS plugin added in the left column, click it and go to register at POPCUSTOMS.COM.

Then you will be driven to POPCUSTOMS to sign up for a free account or to the Dashboard directly if you have signed up and logged in.

Step 6: Connect your WooCommerce to POPCUSTOMS

① Click Stores -> WooCommerce -> Connect to fill in your WooCommerce store domain and authorize the connection.

② Click the “Approve” button to complete the authorization.

Next step, we suggest you complete the store settings.

That’s all!

Note: Your WooCommerce orders will now be automatically imported into POPCUSTOMS.

BigCommerce Store Integration Tutorial

Note：

1. Please follow all the steps below to authorize.

2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized store.

Step 1: Sign up for a free account on POPCUSTOMS

Click the Sign up button in the right upper corner to create a free account on POPCUSTOMS.

Step 2: Install the POPCUSTOMS app on BigCommerce

① Click the link below to install our app

https://www.bigcommerce.com/apps/popcustoms/

② Log in to your BigCommerce account

③ Click “Install”.

④ Click “Confirm“.

Step 3: Connect your store

After you install the app, you’ll be asked to log into POPCUSTOMS accounts. Click Sign in then you will be taken to a new page to confirm the connection between your BigCommerce store and POPCUTOMS. Just click it to complete the connection.

Step 4: Add products to your store

Now you can click Products on the Dashboard page to design and add products to your store with just a few clicks. Start now to add your first product!

Step 5: Complete the Store settings after connection, including

一. Basic settings

二. Sync settings: ① Currency; ② Estimated profit rate; ③ Product status

三. Shipping settings

四. Billing method settings

Click this guide to check.

That’s all!

Note: Your BigCommerce orders will now be automatically imported into POPCUSTOMS.

Q: Can different branding options be applied to all products?

Different branding materials can only be applied to some specific products. You can filter and choose the branding materials which can be applied to your products. For example,

1) If you would like to design some branding materials for your shoe orders, you should tick General Brands and Shoes Brands, only these two types of branding materials meet your need.

2) For your other general order except for shoes, you should tick General Brands only and select the branding materials you want from them.

3) As to the Gift card, it suits all general orders.