Q: What happened if there’s an issue with my order?

Generally, our dedicated customer support team will handle all issues your orders may encounter. If necessary, you’ll be notified by us to help solve the issue.

Q: Will you add more products to the 24H catalog?

Sure thing. We aim at providing more products that can be fulfilled within 24 to 48 hours. Please stay tuned with us!

Q: How do I integrate your service with my online store?

We support integrate to famous e-Commerce platforms, such as Shopify, Etsy, Amazon, WooCommerce, BigCommerce, Ecwid by Lightspeed, Wix, Squarespace, and we also provide API integration. It is easy to integrate your store with us, all tutorials can be found here. Please feel free to contact us at business@popcustoms.com if you have any concerns.

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

🚀 New! 24-Hour Production Now Available!

Q: How do I use my own domain name to my POPCOMMERCE store?

When you use our POPCOMMERCE service to set up your own store, the domain name will be [your store name].popcustoms.me by default.

To use your own domain name, please go to the domain name service provider in which you purchased the domain name, set up your domain name DNS; Create a CNAME record, the Hostname is @ (try * if @ doesn’t work), and the value is popcustoms.shop

Here is an example of DNS and CNAME settings for domains purchased from Google,

Click Save then you’ll see the page below,

If you don’t know how to complete it, please contact your domain provider to ask for help. Here are some guidelines from some well-known domain providers for your reference,

After completing the settings as requested, you can purchase our premium service and then we’ll help activate your store with the new domain name within 24 hours.

That’s all.