* Pre-registration for the 136th Canton Fair Has Started!
https://www.cantonfair.org.cn/en-US/posts/790751043859554304
See you at the fair!
🎉📢Visit Our Booth at the 136th Canton Fair for Exclusive 24-Hour Production Solutions
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📢❗Important Update: Some Shoes & Masks Product Discontinued + Exciting 24-Hour Production on the Horizon
Dear Friends/ Partners,
As of October 12, we will discontinue a selection of shoe and face mask products due to material limitations. Please review the full list of discontinued items in the provided link.
But we’ve got great news!
To better support your business, we’ll launch a range of products with 24-hour production times, such as blankets, towels, and home décor items—perfect for quick fulfillment and boosting sales!
Stay ahead of the game and explore these new products to meet your customers’ demands faster than ever!
Don’t forget to check out our SPECIAL OFFERS, and let’s work together for a successful Q4!
Thank you for your continued support.
Cheers!
business@popcustoms.com
📢❗Important Update: Some Wood Décor Products Discontinued
Dear Partners,
We regret to inform you that, due to material shortages, we are discontinuing some of our wood décor products from our site.
We understand this may impact your store, and we sincerely apologize for any inconvenience caused.
Exciting News:
We’re working on a new line of products that can be produced within 24 hours! This will help speed up your order fulfillment and give your customers an even better experience. Stay tuned for more details！
Let’s continue to collaborate for success this Q4 and help boost your profits.
Thank you for your continued trust and support!
Stay in touch!
business@popcustoms.com
📢❗Important Update: Some Products Discontinued
Dear Partners,
We regret to inform you that due to material shortages, we’ve had to discontinue certain products from Sep 30th, including some swimwear, shower curtains, card holder, one car accessory, and arm sleeves.
We understand that these changes may affect your store, and we deeply apologize for any inconvenience caused.
Please kindly check the full list of discontinued items here
We’re actively developing new products to better serve your business. In the meantime, don’t miss out our Special Offers!
Let’s work together to achieve mutual success in Q4 and help boost your profits.
Thank you for your continued trust and support.
Stay in touch!
business@popcustoms.com
Q: How Shopify sellers set recipient’s phone number as required?
Please go to your Shopify store admin page, click Checkout, and scroll down to find the Shipping address and phone number, choose Required. Save the change, that’s all.
📢❗Important Shipping Update: 2 Required Fields Added
Dear Friends,
The U.S. Customs and Border Protection (CBP) has issued new regulatory requirements regarding T86 clearance, effective October 3rd, 2024 (refer to the official notice: CBP Bulletin). To ensure compliance, all goods sent to or transiting through the US must provide the following information to avoid potential customs holds:
- Consignee Email
- Consignee Phone Number
Starting from October 1st, 2024, we will mark the Recipient’s Email and Phone Number as Required Fields. Please be informed.
These fields are required; otherwise, the order will fail to process. Please pay attention to any messages from us.
Please note that this is an international requirement. Please follow and make adjustment to your Stores /Shops.
Please kindly be aware that if there are any delivery issues, such as the package not reaching the recipient due to an incorrect phone number, we may not be able to take responsibility for the outcome.
Therefore, it is crucial to ensure that all contact information provided is accurate and up-to-date to avoid potential delays or issues with customs clearance.
Thank you for your understanding and cooperation!
Best regards,
business@popcustoms.com
📢❗2024 Chinese National Day Holiday Notice
Dear Customers,
We sincerely thank you for your continuous support and trust in POPCUSTOMS.
Please be informed of our holiday schedule:
Bags/Accessories/Home Products:
Closed on October 1st only. Production resumes normally on other days.
Footwear:
Clogs will be closed from October 1-5.
Other footwear production will be closed on October 1-2.
Apparel:
Closed from October 1-5.
Shipping:
- Standard Shipping: Closed on October 1-2.
- Express Shipping: Closed on October 1-6.
Notes:
For urgent orders, we recommend choosing standard shipping. Please expect a delay of 3-5 days.
During this period, you can still place orders as usual, and we will process them promptly.
If you need tracking numbers in advance, please contact us. Our customer service team will be on duty. Please leave us a message, and we will respond as soon as we see your inquiry. (Messenger/Facebook/lnstagram/business@popcustoms.com)
Our team will do everything possible to minimize any inconvenience caused by these delays. Thank you for your understanding!
STAY IN TOUCH!
business@popcustoms.com
💥Big Savings Alert! Price Adjustments to Gear Up for the Peak Season!
Dear Friend,
To help you prepare for the peak season, we’ve lowered prices on select products.
Including bags, backpacks, wallets, tumblers, notebook, blanket etc..
These updates ensure the best deals for your business. Please review the product cost changes.
Don’t miss this chance to keep your store competitive and ready for the holiday rush.
Let’s crush this season together!
For more details, feel free to reach out! (Messenger/Facebook/lnstagram)
Cheers!
business@popcustoms.com
Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage
We’re using web 3D technology which has some requirements on users’ computers. Here is the troubleshooting guide:
1, Please make sure you’re using the latest Google Chrome browser. If it’s the latest one, you won’t see the warning below.
If an upgrade doesn’t work, read on.
2, Please check the other mockups of the product and see if they have the same problem, such as designs not showing up or delays.
If the other mockups work, please report to us with the product URL.
3, Please check the other products and see if they have the same problem.
If it works for the other products, please report to us with the troublesome product URL.
4, Please visit chrome://gpu, and make sure “Rasterization: Hardware accelerated on all pages” and “WebGL: Hardware accelerated”, it’d be better if “WebGL2: Hardware accelerated”. To enable “Rasterization”, please visit “chrome://flags/”, enable “GPU rasterization” and restart the browser.
This is an example of settings that will work with our design maker,
If it’s still not working, please try popcustoms.com with other devices, even an iPad.
Hope you understand.
📢Mid-Autumn Festival Holiday Notice
Dear Customers and Partners,
We would like to inform you that due to the upcoming Mid-Autumn Festival holiday, our production schedule will be adjusted from September 15th to 17th. During this time, all production orders will experience a 3-day delay. There is a 3 day delay for both standard shipping and express shipping pickups. Please plan accordingly to avoid any inconvenience.
If you need an advance tracking number for your order, feel free to contact us at report@popcustoms.com, and we’ll assist you promptly.
Additionally, don’t miss out on our Happy Halloween Promotion! Enjoy 30% off as we celebrate the spooky season. Unwrap happiness with every gift—now is the perfect time to stock up on festive items for your store!
During this time, our customer service team will be on duty 24 hours, but there may be delays in response times. Your patience is appreciated! (Messenger/Facebook/lnstagram)
We appreciate your understanding and continued support. Thank you for your patience during the holiday period!
STAY IN TOUCH!
business@popcustoms.com