📢❗Important Updates: Easier Ordering & New U.S. Products

Dear Partners & Friends,

We hope this message finds you well!  We’ve rolled out two updates to make your shopping smoother and your product line wider.

  1. Volume-Weight heavy products are not restricted to orders
    Volume-Weight heavy products (bags & shoes) used to be blocked at checkout. As of July, they can be ordered just like any other product. The only difference is that the additional shipping costs are transparently displayed instantly in the prices calculator.
  1. New US Line: hats & car tumblers
    Our US facility now prints custom baseball hats and car tumblers with splash-proof lids. You can find them here (Production In 48 Hours & Shipping from US directly! ). Orders will be ready within 48 hours and handed over to carriers, reducing transit time for US customers.

Cheers!
Business@popcustoms.com

🚀 🚀New Made-in-USA Apparel: 48-Hour Fulfillment & Custom Shipping Options!

Our latest collection of T-shirts and tank tops, made right here in the USA, is now available! Here’s why you’ll love it:

You can find them here (Production In 48 Hours & Shipping from US directly! )

  1. 🚚 Quick Fulfillment – Get It Fast
    No need to wait for weeks! With production completed in the USA, your orders will be shipped within 48 hours after placement. Speedy, reliable, and Made in USA!
  2. 📦 Custom Shipping for TK/ Temu Stores
    Running a TikTok store? Awesome! You can now use your own shipping labels for these products. It’s all about making it easier for you to manage your store exactly how you want.
  3. 🌍 POD Flexibility
    These products are still Print-on-Demand – add your unique designs, and we’ll print and ship it directly for you. No stock, no hassle – just quality products with your personal touch!
  4. No Minimum Order Quantity (MOQ)
    Yep, you read that right! NO MOQ. Order as many or as few as you need – no bulk commitments, just flexible, on-demand fulfillment.
  5. 🎉 Style Meets Quality
    From classic T-shirts to comfy tank tops, our Made-in-USA collection is crafted with premium materials to bring your customers top-notch quality.

Ready to offer your customers something truly special?
Don’t miss out on this exciting new addition!

Cheers!
Business@popcustoms.com

🎉 Make Room for the Fun Stuff! New Arrivals Here! Shipping fees lowered!

Ready to spice up your store with some seriously cool new products? We’ve just dropped a brand-new collection that’s designed to catch the eye and bring in those sales!

And here’s even better news:

👉 We’ve just lowered shipping fees by $1 on all products across the site!

Whether it’s for personalizing a gift, adding a quirky touch to a celebration, or making daily life a little more fun, we’ve got something for everyone.

🚀From baseball gear to cute plush toys and stylish accessories & bags, these products are made to stand out.

Check out the pics below to see these exciting new arrivals.

Trust us – they’re ready to make waves in your store!

🔥Cheers to MORE SALES and MORE FUN

Click here to find all the toys
Engraved Name and Texts Wooden Mini Baseball Bat
Double sided print PU Baseballs for Sports Lovers
Engraved Name and Numbers PU Baseballs
Personalised Book Sleeve Book Cover Protector with Zipper
PU Leather Brown Notebook Cover with Pocket and Paper
PU Leather Portable Crossbody Water Cup Storage Bag
Personalized Bottle Carrier Bag Cup Accessories with Strap
Decorated Graduation Cap Topper
PU Leather Wine Bag Party Accessories with Handle
One Side & Two Side Printing Leather Mens Thin Wallet (Black/ Brown)
All over print Soft Car Headrest Pillow

📢❗Discontinuation of Selected Footwear Products – Effective June 11st

Dear Partners & Friends,

We regret to inform you that, due to material shortages, we have had to discontinue 15 footwear products from our catalog, effective June 11st. We understand that these changes may impact your store, and we sincerely apologize for any inconvenience this may cause.

Please take a moment to review the full list of discontinued footwear products [HERE] to stay updated.

Discontinued Products0611

We are actively working on developing new products to better meet the needs of your business. In the meantime, we encourage you to explore our latest offerings and take advantage of our new arrivals!

We truly appreciate your continued trust and support. If you have any questions or need further assistance, feel free to reach out.

Stay in touch!
business@popcustoms.com

Code of Conduct

Human rights and labor conditions

Non-discrimination and equal opportunities

Human rights are universal and belong to everyone equally regardless of, but not limited to: age, sex, race, color, sexual orientation, gender identity, national origin, culture, nationality, citizenship, language, religion, ideology, marital status, economic or social condition, type of occupation, degree of education, disability, pregnancy, and/or political or philosophical affiliation.

All employees shall be treated with dignity and respect. No employee shall be subject to abuse, cruel or unusual disciplinary practices, discrimination in employment, or hiring based on race, religion, origin, political affiliation, union membership, sexual preference, age, gender, or pregnancy.

Forced labor

The use of forced, bonded, prison, indentured, or compulsory labor in the production or manufacture of POPCUSTOMS products is prohibited. This includes modern forms of slavery, human trafficking, or withholding personal papers, work permits, personal identification, or compensation. It’s prohibited for factories to allow or require workers to pay employer, labor agent recruitment, or other fees for obtaining their employment. Workers shall not be subject to unreasonable restrictions of movement.

Child labor

The use of child labor is prohibited. No person shall be employed at an age that is below the applicable minimum legal age in the respective country Partners conduct their operations.

Business ethics

Compliance with sanctions, export controls, and other applicable laws

Partners will comply with the national laws of the country in which they’re conducting business, as well as local laws, regulations, or standards applicable to their business and the industry standards which have been established in their location. That includes compliance with all applicable laws, statutes, regulations, and codes relating to customs, export control, anti-boycott, and economic and financial sanctions laws and regulations, including economic and financial sanctions and trade embargoes imposed, administered, or enforced from time to time by relevant governmental authorities (“Sanctions”). Partners shall not be organized in or otherwise operate from countries or territories that are the target of Sanctions, and they shall not directly or indirectly export, re-export, or otherwise transfer any products, technology, or software furnished by POPCUSTOMS to any person, use, or location in violation of Sanctions. In the event of any conflict between the provisions of any of the preceding laws, regulations, or standards, and the provisions of this document, the provision containing the higher standards shall prevail

Environment

POPCUSTOMS always maintains a commitment to sound environmental programs and practices and encourages to reduce and recycle waste. Partners should have a precautionary action plan or an environmental management system in place to minimize the environmental impact of their operations.

Partners must comply with all applicable laws relating to the environment and dispose of hazardous and/or toxic materials in a controlled and safe manner.

Pollution prevention and resource reduction 

Waste of all types, including water and energy, are to be reduced or eliminated at the source or by practices such as modifying production, maintenance and facility processes, material substitution, conservation, recycling, and reusing materials. Partners should strive to substitute harsh and environmentally polluting chemicals with less impacting chemicals or enzymes.

Hazardous substances 

Chemicals and other materials posing a hazard, if released into the environment, shall be identified and managed to ensure their safe handling, movement, storage, recycling or reuse, and correct disposal.

Wastewater and solid waste 

Wastewater and solid waste generated from operations, industrial processes, and sanitation facilities are to be monitored, controlled, and treated as required per national law prior to discharge or disposal. Any discharge or disposal must take place with the national requirements regarding environment preservation.

Q: How to send orders to POPCUSTOMS via API?

This tutorial is for users with programming skills who wish to push orders to POPCUSTOMS via API. Please note that the finished product must first be designed on POPCUSTOMS before proceeding.

Prerequisites:

  • Programming skills
  • A designed product ready on POPCUSTOMS

Steps:

  • Create and Add a POPStandard Store: Begin by creating and adding a POPStandard store within your POPCUSTOMS account.
  • Go to Store Settings and Obtain API Key: Navigate to the store settings of your newly created POPStandard store. Locate and retrieve the “api_key” and relevant documentation to proceed with the API integration.
  • Further Assistance: If you have any questions during this process, please feel free to contact us at business@popcustoms.com.

Shipping Policy

   
Package lost during shipping

 

  • If the package is confirmed lost:
    • Upon receiving a lost confirmation email from your local courieror
    • After we investigate and confirm the loss with the shipping carrier,
      We will promptly offer a full refund or replacement—no waiting period required.
Replace or Full Refund
Tracking information didn’t update

 

Standard shipping: over 30 days

Express shipping: over 18 days

Replace or Full Refund
Tracking information shows delivered but never received

 

Note: The local carrier will send you an email to prove the loss, pls forward the proof email to us and report it in no more than 15 days.

Replace or Full Refund
Incorrect/incomplete address

 

The package cannot be delivered due to incorrect or incomplete recipient information provided by the customer.s

Reject
Choose the express shipping method without a phone number Reject
Customer was not home when delivery Reject
Too many failed delivery attempts Reject
Customs clearance hold Reject
Logistics disruptions caused by political unrest/natural disasters risks/military controls/war/viruses etc. Reject

Remote area issue:

It will take more time to ship to remote areas, some areas maybe need 2-3 months for delivery. We can’t provide any guarantee for remote address delivery. You can go to the shipping company’s official website to check if the address belongs to remote areas or not.

Hot-sell season:

During hot sell seasons (e.g. Black Friday, Cyber Monday, Christmas, etc.) due to the high volume of packages and limited capacity of shipping companies, shipping time may be longer than other times, and shipping costs maybe raise often. We will notify you that on our website and email it to you, pls don’t miss that information.

We will not refund if the package is shipped to the following countries:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

We cannot ship to the following countries:

Saint Kitts and Nevis; Antigua and Barbuda (member of the Commonwealth of Nations); Toroke; French Polynesia Western Sahara; Palestine; India; Macedonia; Montenegro; Eritrea; Congo (Kinshasa) Svalbard (Norway); Tokelau; Zanzibar (Tanzania); Bouvet Island (Norway) British Indian Ocean Territory; French Southern and Antarctic Territories; Heard Island and McDonald Islands (Australia) Åland Islands; Saint Barthelemy (France)

Tax/VAT issue:

This is a seller’s responsibility as each country has different Custom Duties and Laws of Taxation.

In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival in the destination country, POPCUSTOMS will not reship or refund the order.

We help sellers deal with VAT issues for EU orders. When your orders ship to the EU, our website system will automatically charge you VAT when you check out. 

If you have your own VAT/IOSS number, please add it to the order note. We will refund the VAT cost to the wallet of your account at POPCUSTOMS after order delivery. ( Since we can’t verify your VAT/IOSS, so we are not responsible for the delay or can’t delivery caused by your VAT/IOSS problem, and refund the VAT/IOSS cost till the order delivery). If you are Etsy sellers and want to use Etsy’s VAT number, please turn on this button after your order sync to POPCUSTOMS,

That’s all.

📢❗Updates on EU Shipping & Dragon Boat Festival Holiday

Dear Partners & Friends,

We hope this message finds you well! We would like to inform you of some important updates that may impact your orders in the coming days.

1) Dragon Boat Festival Holiday (May 31st – June 2nd): Please note that our team will be on holiday from May 31st to June 2nd for the Dragon Boat Festival. During this time, there may be a 1-2 day delay in production and shipping. You can continue placing orders as usual, and we will ensure they are processed promptly once the holiday is over.

2) Shipping Restrictions on Volume-Weight Heavy Products to Europe: Due to stricter shipping regulations from our shipping company, there will now be additional restrictions on Volume-Weight Heavy Products being shipped to European countries (Italy, France, Germany, Spain, Austria, Sweden, Netherlands, Finland, etc.), along with the existing limitations for US shipments. This may result in shipping fee increases of $14-$22 depending on the destination and product weight.

3) Action Required for Orders with “Cannot Ship to US/EU” Products: If you are ordering products with a “Cannot Ship to US/EU” label, please select [bulk shipping] when placing your order. After submitting the order, kindly contact our customer service team with your order number. We will update your order status and pricing, and once payment is received, production will proceed as usual. It’s essential to submit the order first to allow us to update the details.

Thank you for your understanding and continued support!

Stay in Touch!
business@popcustoms.com

📢⚠Important Updates: Tariff Adjustments & Shipping Policy Changes

Dear Partners & Friends,

We are making a few important updates regarding recent tariff adjustments that will take effect today (May 16th, 2025). Please review the details below:

Shipping Rate Adjustment
For U.S. orders, standard shipping rates will be reduced by $2, express shipping cost remains the same. Please note that our product prices already include the product cost + standars shipping fees to the US. This means the new price displayed on the website will reflect a $2 reduction directly.

Tax Fee Adjustment
For U.S. orders, the tax rate will now be 10%, down from 20%. For example, a $10 product with tax will now cost $11 (previously $12).

Canada Shipping Update
Due to potential postal strikes in Canada (starting May 22nd, 2025), orders shipped to Canada with a PO Box address will no longer be processed for now. Please ensure that the shipping address does not include a PO Box. If there’s any update with this, we will notify you.

Restricted Products – U.S. Orders
The restrictions on certain products for U.S. shipments remain in effect. If you encounter any issues while placing an order, please contact us, and we will assist you with order processing and production.
Detailed List of Affected Products

Thank you for your continued partnership!

Stay in touch!

business@popcustoms.com