Q: Where can I apply for the video and photography for my order?

Go to Dashboard – Orders, click the Details button to change the display way of your orders first. Click the “Unpaid” or “In production” tab and you can find a Premium Product Visuals Service button under every order. Click the button to submit your request. For example,

You are also able to choose this service when you place orders via the shopping cart directly.

Try this amazing service now!

Q: How long will it take to make the video and photography for my order?

After your order is fulfilled, we will complete the video and photography within 12-24 hours. You’ll receive an email once we complete the videos or photos of your order, please click the “Go to downloads” to download them by yourself. It would be appreciated if you are willing to take a moment to leave a review about this service on the download page. You can find the review button on Dashboard – Orders – Premium Product Visuals Management,

Thank you so much for your support of our Premium Product Visuals Service!

🎉Heads up about Sotocool(Offical) Designs!

Dear Customers / Partners,

We’ve simplified the use of Sotocool Designs:

Public Designs: Select any you prefered public designs and publish to your store; Or edit the public design to generate yours to sell!

Design-Plus: Discover the Design-Plus settings on the Personalization Test page to understand how to create personalized products using this feature.

Personalized Embroidery: Simple publish embroidery products to your store, allowing your customers to personalize. The embroidery effects can be seen in real time.

Personalized Jewelry: Personalized jewelry options will be available soon! Please stay tuned with us!

We look forward to your use and feedback. Any suggestions, please reach us at business@popcustoms.com to let us know.

Thank you for your support! Have a nice day!

Best Regards,
POPCUSTOMS TEAM

Cookie Policy

Cookie Policy for POPCUSTOMS

This is the Cookie Policy for POPCUSTOMS, accessible from https://popcustoms.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us here.

Continue reading →

Bulk Mock-up Generator Troubleshooting

一. Google Chrome ran out of memory while trying to display this webpage

This error occurs when too many products are customized in bulk, exceeding the processing capacity of the average computer. For example, when choose 5 products and upload 5 images, eventually
25 designs will be generated. If each product has two colors, then the user’s computer has to generate hundreds of mockups and then your google chrome browser may crash depending on your hardware. To solve the issue, we’d suggest that you restart the browser first, and reduce the quantity of products and images to try again.

通知：部分鞋类产品将暂时隐藏

尊敬的POPCUSTOMS用户：

我们综合考虑各方面原因后决定对部分鞋类产品进行隐藏，并在生产工艺和产品质量升级完成之后重新开放设计。升级期间原有的成品可正常下单，如果您仍需要对隐藏的鞋款进行设计，可直接联系网页客服，我们将竭诚为您服务。

对于给您带来的不便，我们深表歉意，并感谢您的耐心等待，我们会努力为所有用户提供高质量的产品和快速的生产服务。

再次祝您节日快乐。

—— 福建众潮科技团队

Q: How to use your Mockup Templates feature to reorganize existing mockups and generate my own?

Sellers can tailor mockups to align with your brand identity, ensuring consistency across your product presentations by using our Mockup Templates Feature. Reorganize POPCUSTOMS’ existing mockups and generate your own by following the steps below,

Step 1

Create a POPCUSTOMS Account

Step 2

Design Products

Choose a product from over 475 options to design.

Step 3

Generate Own Mockup Templates

Go to Dashboard – My Designs, click ︙ – Mockup Templates – Add new template to generate your own mockup templates for your design.

On the left and above are the action bars and action buttons,

Mockups: There are existing mockups that you can choose from and reorganize.

Image Library- Private: You can upload your own image or choose the image you uploaded before to use.

Image Library- Public: Free image categories to choose from and use, for example, Background image, Promo Labels and so on.

Products: Switch and choose another product to generate new custom mockup templates easily

Branding: Allow to add your branding items to your new custom mockup templates to show your customers

Text: Add text to your template, especially for personalized products, you can add like “NAME CAN BE CHANGED” etc.

Image: Another place for you to upload your own image

Background color: A button in the top right corner, you can use it to change the background color if you don’t want to upload a background image.

Some examples for your reference,

Step 4

Edit Mockup Templates

Click the Mockup Templates – Edit to edit it as needed.

Something important to know:

The mockup templates of products will be saved as BLANK design so this template can be applied to different designs of the same product. However, the branding item in the mockup templates is saved with your design on it. You have to edit and update the branding item if there’s any changes.
Background removal will be applied to some of our existing mockups for a better using experience when you create your own custom templates.
We suggest you name the customer mockup templates appropriately for future use.
If there’s anything changed to the branding items, you should edit your mockup template first and then go to Dashboard – Stores – Synced designs to find the product, edit and update the mockups in your store.
The Mockup Templates feature is only applied to your own designs or Design-Plus products, public designs are excluded.

Introduction of different Mockup Templates entrances: